I had such fun shopping on Kurt Geiger's site! I ended up buying a cute bright-colored bag, but there were so many lovely items to choose from. It was very easy to navigate the site and make my purcha... Voir plus
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My bags and slippers came way after my delivery date and I still don’t receive them as yet it has keep on moving the delivery date if this was the outcome of my first order I don’t think I will order... Voir plus
I LOVE Kurt Geiger shoes and bags! I like to sparkle, so I am always able to find something on their website. The size is always consistent with each pair, and I always receive compliments when I am... Voir plus
L'entreprise a répondu
I’m still trying to figure out where is my package cause my package never showed up. I didn’t even get an email telling me the accurate tracking number or none of that. This is my first time experienc... Voir plus
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3,5
Moyen
1 k avis
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A répondu à 99 % de ses avis négatifs
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Absolutely FANTASTIC!!
Absolutely FANTASTIC!!! The color of the tote, the detail, everything was just great. Love my matching wallet too for my Kensington Tote. So cool.
1 août 2026
Avis spontané
Réponse de Kurt Geiger
Hello there,
Thank you for taking the time to share your feedback with us.
We're delighted to hear that you had such a positive experience with your purchase. It's wonderful to know that you were pleased with both items, and your kind comments mean a great deal to our team.
We truly appreciate your support and thank you for choosing Kurt Geiger.
Kind regards,
Team Kurt Geiger
Réponse de Kurt Geiger
Hello Rebecca,
Thank you for your message and for sharing your feedback. We're sorry to hear that you have not received your order.
To enable us to investigate this matter thoroughly and provide further assistance, please reply directly to our email with your order details and any relevant information regarding the delivery. Once we receive these details, we'll review your case in full and work towards a resolution.
Thank you for sharing your feedback. We appreciate your patience and look forward to hearing from you.
Kind regards,
Team Kurt Geiger
We did not recieve the package
1 août 2026
Avis spontané
Réponse de Kurt Geiger
Hello Colleen,
Thank you for sharing your feedback. We're sorry to hear that you have not received your package.
We have highlighted this matter to the relevant team, and they will review the issue further. Once their investigation is complete, they will contact you via email with an update.
Please keep an eye on your inbox, including your junk/spam folder, for any correspondence from our team.
Kind regards,
Team Kurt Geiger
Kurt Geiger always meets my…
Kurt Geiger always meets my expectations. Every time I order, everything is always right and arrives promptly. Their customer service is impeccable.
31 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hello Lisa,
Thank you for taking the time to share your feedback with us.
We're delighted to know that your experiences with Kurt Geiger have consistently been positive. It's especially rewarding to hear that your purchases have arrived smoothly and that the support you've received has met a high standard.
Your kind words are greatly appreciated and will be shared with the relevant teams.
Kind regards,
Team Kurt Geiger
I returned items and never got my money…
I returned items and never got my money back!!
14 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hello Shonda,
Thank you for your feedback. We're sorry to hear that you have not yet received your refund.
To enable us to investigate this matter thoroughly and provide further assistance, please reply directly to our email with your order details and any relevant information regarding your return. Once we receive these details, we'll review your case in full and work towards a resolution.
Thank you for sharing your feedback. We appreciate your patience and look forward to hearing from you.
Kind regards,
Team Kurt Geiger
FedEx driver stole my package
Hello, I am soooooo sad! I’m at work and I’m very perturbed that, I was expecting a delivery from FedEx for today, only to open my email this morning alleging that my package was delivered on YESTERDAY, 7/30/26 at 12:23pm. FedEx indeed did not deliver my package to me, I live in a four plex and currently am the only tenant. The driver claimed to deliver it to my unit but it was in the wrong place at a vacant unit. I have filed a police report. Unfortunately I have no video footage because it wasn’t my apartment where the package was left. FedEx in my opinion opened it before delivery after seeing where it came from and STOLE MY BAG. I would rather have the bag. Or my money back. I would rather have the bag. I’m so sad. Look at my orders. That was a treat to myself after lusting over that bag and now I have none. Ruined my day. Please help.
30 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hi Qualeisha,
We're truly sorry to hear about your experience and completely understand how upsetting this must be, especially as this was a special purchase for yourself. We sincerely regret that your excitement has turned into such a disappointing situation.
Could you please share the requested details with us? Once we have them, we'll review this further with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention, and we appreciate your patience while we investigate this further.
Regards,
Team Kurt Geiger
My Shoes Came When They Were Suppose…
My Shoes Came When They Were Suppose To.The Shoes Were Suppose To Be A Size 9.They Were Extremely Too Big For Me.They Couldn't Of Been A Size 9 .The Fit Was More An 11.Reviews On The Shoes Would Be Really Helpful.
15 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hello Shawntell,
Thank you for your feedback. We’re pleased to hear that your order arrived when expected. However, we’re sorry to learn that the shoes were much larger than anticipated and did not fit as expected.
We appreciate your suggestion regarding customer reviews on our products. Feedback like yours is valuable, and your comments about the sizing and the usefulness of customer reviews have been shared with the relevant team for consideration.
Thank you for taking the time to share your experience with us.
Kind regards,
Team Kurt Geiger
The bag I ordered finally arrived…
The bag I ordered finally arrived yesterday and it’s as beautiful in person as the picture showed it. I can’t wait to use it. The size is perfect and the color are gorgeous
27 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hello Myrna,
Thank you for your wonderful feedback! We’re delighted to hear that your bag has arrived and that it’s just as beautiful in person as you expected. It’s fantastic to know that you love the size and the gorgeous colours.
We truly appreciate your support and hope you enjoy using your new bag. Thank you for choosing Kurt Geiger!
Kind regards,
Team Kurt Geiger
Easy to navigate the app and find what…
Easy to navigate the app and find what i want. The check out was smooth, easy and did not take long. The price was exact, no hidden fees or anything!
21 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hi Vai,
Thank you so much for your wonderful 5-star review! 💛
We're delighted to hear that you found our app easy to navigate and that the checkout process was quick, smooth, and hassle-free. It's also great to know you appreciated the transparent pricing with no hidden fees.
Thank you for your kind words and support. We look forward to welcoming you back for your next purchase!
Regards,
Team Kurt Geiger
I have not recipe my order
24 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hi Sheila,
We're sorry to hear that you have not received your order and understand how disappointing this must be.
Could you please share the requested details with us? Once we have them, we'll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Great experience
Love my items from Kurt Geiger items are great exactly what the picture showed exactly what I expected. Very beautiful items and the shipping was spectacular and super fast which made the experience even better.
21 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hi Shamere,
Thank you so much for your wonderful 5-star review! 💛
We're delighted to hear that you love your new Kurt Geiger items and that they were exactly as pictured and met your expectations. It's also fantastic to know you were impressed with our fast shipping, making your shopping experience even better.
Thank you for your kind words and support. We look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
Packed good but my shoe that arrived…
Packed good but my shoe that arrived came and I can’t really fit them they flap my feet at the bck but the top part feels tight
26 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hi Aaliyah ,
Thank you for your 4-star review!
We're delighted to hear that your order arrived well packaged. We're sorry to learn that the fit of the shoes wasn't quite right, with the heel feeling loose while the front feels tight. We understand how disappointing that can be.
Could you please share the requested details with us? Once we have them, we'll review this with our Customer Service team and get back to you via email with an update.
Thank you for your feedback, and we hope to assist you further.
Regards,
Team Kurt Geiger
Purchased both a Bone and Black…
Purchased both a Bone and Black XXX-large Drench bags. Both are gorgeous. I wished that I could have had the same choices of Bone color wallets that were offered in black Drench, in fact there were no bone color Drench wallets. I had to purchase the only 1 bone color wallet that was offered. I accidentally ordered 2 of the bone color wallets. The Chelsea Ruffle tote bag, what can I say beautiful, beautiful, beautiful
25 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hi Victoria,
Thank you so much for your wonderful 5-star review! 💛
We're delighted to hear that you love your XXX-Large Drench bags in both Bone and Black, and that your Chelsea Ruffle Tote has made such a fantastic impression! It's wonderful to know you're enjoying your purchases.
We also really appreciate your feedback regarding the availability of matching Bone Drench wallets. We'll be sure to share your comments with the relevant team, as customer feedback is invaluable in helping us shape future collections.
Thank you again for your kind words and continued support. We look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
The tote I ordered is beautiful
The tote I ordered is beautiful. It was packaged with great care.
25 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hi CeCe,
Thank you so much for your wonderful 5-star review! 💛
We're delighted to hear that you love your new tote and that it arrived beautifully packaged. We take great care in preparing every order, so it's wonderful to know that this made a positive impression.
Thank you for your kind words and support. We hope you enjoy your new tote, and we look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
The qualify of the shoes are great
The qualify of the shoes are great. The design is gorgeous
25 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hi Katherine,
Thank you so much for your wonderful 5-star review! 💛
We're delighted to hear that you're so pleased with the quality of your shoes and that you love the design. It's fantastic to know your purchase has met your expectations.
Thank you for your kind words and support. We look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
I’ve bought multiple shoes from KG and…
I’ve bought multiple shoes from KG and always been a size 39. This pair of 39 is smaller than usual. They are much tighter. When I compare them to my other shoes you can see a significant difference in the size. The look of the shoe is gorgeous and high quality but I won’t be able to wear these with them being too small. I will definitely be thinking twice and concerned over size when buying shoes from KG in the future.
24 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hi Maylene,
We're sorry to hear that the sizing of this pair was inconsistent with your previous Kurt Geiger purchases. We understand how disappointing it must be to receive a pair you love but are unable to wear because of the fit.
Could you please share the requested details with us? Once we have them, we'll review this further with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention, and for your valuable feedback regarding sizing consistency.
Regards,
Team Kurt Geiger
The 3 bags i ordered are fabulous.
The 3 bags i ordered are fabulous.. i also ordered 3 gift boxes for storage and closet aesthetics... one of the $ 10 boxes was used for shipping and it was heavily damaged. No way should the kg gift box be used for cross-country packaging unless its free.
25 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hi Angela,
Thank you for your 4-star review! 💛
We're delighted to hear that you love the three bags you ordered. It's wonderful to know they've met your expectations.
We're sorry to hear that one of the gift boxes arrived damaged after being used for shipping. We appreciate you bringing this to our attention and understand your comments regarding the packaging. We'll be sure to share your feedback with the relevant team for review.
Thank you again for your support, and we hope to welcome you back again soon!
Regards,
Team Kurt Geiger
I love all the bags I have received so…
I love all the bags I have received so far. So colorful so beautiful makes me quiet happy.
10 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hello Christina,
Thank you for taking the time to share your wonderful feedback with us.
We're delighted to hear that you've been enjoying your purchases and that they've brought you so much joy. Your continued support means a great deal to us, and we're grateful that you chose to share your experience.
We look forward to welcoming you back again soon.
Kind regards,
Team Kurt Geiger
I’m missing shoes
14 juillet 2026
Avis spontané
Réponse de Kurt Geiger
HI Mariah,
Thank you for your review.
We're very sorry to hear that you are missing your shoes and understand how disappointing this must be.
Having reviewed your case, we can see that our Customer Service team has already been in contact with you via email and advised that the item was unfortunately cancelled due to being out of stock. We appreciate that this is not the outcome you were hoping for, and we sincerely apologise for the disappointment caused.
The team has also provided details regarding your refund. If you have any further questions or require additional assistance, please reply to the same email thread, and the team will be happy to help.
Regards,
Team Kurt Geiger
Delivery service was on time.
23 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hi Lahoma,
We're glad to hear your order arrived on time. Thank you for choosing Kurt Geiger, and we hope you love your purchase.
Kind regards,
Team Kurt Geiger
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