Bought the linen shirts in stone and olive. Both excellent. Well constructed and the linen itself is slightly heavier weight than is often used which gives a more substantial feel to the garment w... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Man this sucks to write. I’ve been buying from Faded Store since 2019 and I’ve always loved the brand. The designs are still sick and, honestly, that’s probably the main reason I’ve kep... Voir plus
L'entreprise a répondu
Ordered some jeans which arrived fine but just weren't my style (good quality though). Postal company lost them in the post but customer service were great with getting it sorted out, particularly Lib... Voir plus
L'entreprise a répondu
I've ordered from Faded Store 4 times so far and all times have been a great experience. The quality of the t-shirts is excellent. the prints are sharp and the colors are just as bright and vibrant as... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Browse our latest mens urban streetwear collection and join the FADED gang today. Our collection stands out from the rest with unique designs to suit all. Shop now!
Coordonnées de contact
FADED STORE RETURNS, TORQUE NORMANTON, California 400, California Drive, WF10 5QH, Castleford, Royaume-Uni
- +44 161 764 3614
- Info@Fadedstore.com
- www.fadedstore.com
4,2
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I’ve been a loyal customer and always…
I received my new tee shirt and found it to be alittle shorter than the normal fit for that size,
Gave faded feedback on this and found it was really well received and my return was very well managed
21 juillet 2026
Réponse de FADEDSTORE ©
Good afternoon, Kevin,
Thank you for sharing your latest shopping experience with the FADED STORE community.
We've managed to locate your account details, and we have arranged for a member of our support team to contact you within the next 30 minutes regarding your returns inquiry.
Thank you again for your patience and cooperation.
Kind regards,
Team FADED
What a company
What a company, excellent jeans at made really well too. Thank you...
7 juillet 2026
Avis spontané
Réponse de FADEDSTORE ©
Hey Jim.
We're so happy to hear you love the quality of our jeans! Thank you for your wonderful feedback.
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
The quality is grate the price is grate…
The quality is grate the price is grate and prints are grate it’s the best clothing brand in the world definitely my favourite
2 juillet 2026
Réponse de FADEDSTORE ©
Hi Josh,
Hope you're keeping well,
Thank you for your continued support!
We're so pleased to read that you're happy with your new order -
Heritage Hoodie (Black), Wildcard T-Shirt (Black), Good Gear T-Shirt (Black), Lucky 6's T-Shirt (Black) and Livin' T-Shirt (Chalk).
Thank you again for your amazing 5 star product review.
Take care,
Adam
Team FADED
Item returned, no refund given
Wrong size delivered. As they don't do exchanges I was offered a partial refund, I requested a full refund so was told to send back the parcel which I did on 4th June via the label sent from the store. DPD confirmed parcel delivery on 9th June, signed for by a worker and no refund issued almost a month later.
12 mai 2026
Réponse de FADEDSTORE ©
Good afternoon, Miss Fiellateau,
Thank you for sharing your latest courier shopping experience with the FADED STORE community.
We've managed to locate your account details, and we have arranged for a member of our support team to contact you within the next 120 minutes regarding your returns inquiry.
Thank you again for your patience and cooperation.
Kind regards,
Team FADED
Nice quality t-shirts at a reasonable…
Nice quality t-shirts at a reasonable price. Discount code for new order was appreciated. Delivery was fast. Will probably order more soon.
9 juin 2026
Avis spontané
Réponse de FADEDSTORE ©
Hey James,
Hope you're having a good week!
Thanks for rating us with a positive 5 star product review.
We are so pleased to read that you've had a positive shopping experience with us. If you need any help in the near future, please don't hesitate to reach out to our dedicated support team - info@fadedstore.com
Thank you again for shopping with us.
Take care
Adam
Team FADED
5* customer service can’t be faulted do…
5* customer service can’t be faulted do everything and more to resolve my issues
17 juin 2026
Avis spontané
Réponse de FADEDSTORE ©
Good Morning Darryl,
We're so happy to hear we could resolve your issues and provide excellent service. Thank you for your kind words!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Réponse de FADEDSTORE ©
Hey Leuan,
We're so glad you appreciate our quality and pricing. Thank you for your kind words! We are so pleased your like the 3 T-shirts you ordered.
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Item is loved!
29 mai 2026
Réponse de FADEDSTORE ©
Hey Maria
Thank you for sharing your amazing 5 star review,
We're so pleased to read that you're happy with the overall shopping experience.
We can't wait to see you shop with us again in the near future.
We hope you like your
Cord Trucker Cap (Off White/Black).
Thank you again for your support and for shopping with Fadedstore.
Best wishes,
Team Fadedstore.
Great quality, perfect fit & fast service
I've ordered from Faded Store 4 times so far and all times have been a great experience. The quality of the t-shirts is excellent. the prints are sharp and the colors are just as bright and vibrant as they appear in the photos. I also picked up some knit products and the fit was perfect. Both orders arrived quickly and everything was lovely. The customer service is also brilliant.responsive and helpful. I'll definitely be ordering again.
25 mai 2026
Avis spontané
Réponse de FADEDSTORE ©
Good afternoon, Burcu,
Hope you're having a nice week,
Thank you for taking the time to come back and for sharing your amazing shopping experience with the FADED community.
We're so proud to have you as a valued member, and it's feedback like yours which helps new and existing customers to shop with confidence.
We've taken a look into your most recent order with us, and we can see that you recently ordered - Space For Clarity Cropped Zip Hoodie (Grey Marl), Wide Leg Jogger (Grey Marl), Box Fit T-Shirt (Black), Box Fit T-Shirt (White), Livin' T-Shirt (Chalk) and Fine Cuban Chain (Silver).
Thank you again for your loyalty and for shopping with us.
Take care,
Adam
Team FADED
From ordering the item to delivery the…
From ordering the item to delivery the process was seamless
3 juin 2026
Réponse de FADEDSTORE ©
Hi Laney,
We're glad to hear your experience was seamless! Thank you for your positive feedback.
Thank you again for your support and loyalty.
Take care,
Natalie
Team FADED STORE
Réponse de FADEDSTORE ©
Hi Corey,
We're so happy to hear you loved the quality and packaging! We appreciate your kind words.
Thank you again for your support and loyalty.
Take care,
Natalie
Team FADED STORE
Fantastic quality and fit
Ordered three items and was out with me within 48 hours. The quality and fit is fantastic. Will definitely be purchasing more!
2 juin 2026
Avis spontané
Réponse de FADEDSTORE ©
Hey Dale,
We are so happy to hear you received your order quickly and are pleased with the quality and fit! We appreciate your kind words and look forward to your next purchase.
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Sizing Didn’t Fit, Return Cost Me £11.79
The shorts themselves actually felt decent quality and I probably would have kept them if the sizing had been right.
My issue is with the returns experience. I paid £49.49 for my order and, after returning the item, received £37.70 back. FADED STORE deducts both the original delivery fee (£6.99) and a return shipping fee (£4.80), leaving me £11.79 out of pocket despite no longer having the product.
To be fair, the refund was processed in line with their stated returns policy, but it still means losing 23.8% of the total order value just for trying on an item that didn’t fit.
If you’re confident about your size, you may have no issues. But if you’re buying to try for size, I’d recommend looking for a more established retailer with a friendlier returns process, as that’s ultimately what I ended up doing.
Just something worth knowing before you place an order.
4 juin 2026
Avis spontané
Réponse de FADEDSTORE ©
Good morning,
Thank you for taking the time to share your recent shopping experience.
To progress and handle your enquiry as quickly as we can, could you please send an email with the reference TP-rTnc05T5626- info@fadedstore.com
This will allow our dedicated Customer Service team to log and raise a case number for you.
Once again, we would like to thank you for your patience and cooperation.
Kind regards,
Team Faded
Réponse de FADEDSTORE ©
Hey Stuart,
Thank you for sharing your amazing 5 star review,
We're so pleased to read that you're happy with the overall shopping experience.
We can't wait to see you shop with us again in the near future.
Thank you again for your support and for shopping with Fadedstore.
Best wishes,
Sean
Team Fadedstore
Réponse de FADEDSTORE ©
Good evening Euan,
We're glad you enjoyed your experience.
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Réponse de FADEDSTORE ©
Hey,
We're glad you enjoyed your experience. Thank you for your kind words!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Réponse de FADEDSTORE ©
Hi Conner,
Hope you've had a great Bank Holiday!
Thank you for your amazing 5 star product review.
We're so proud to have you as a valued member of the FADED community.
We've taken a look into your account, and we can see that you have recently ordered - Flag T-Shirt (Washed Black), Box Fit T-Shirt (Off White) and Box Fit T-Shirt (Black).
Thank you again for your support and loyalty.
Take care,
Adam
Team FADED
Feels like they’ve turned into a scam company
Can’t honestly remember how many orders I’ve placed with this company as I’ve made numerous orders over the years but the recent experience I’ve received means I won’t be returning back to them to place any more.
Ordered a very small order and delivery was expected on a date when I knew I wouldn’t be at home. So when I returned there was a picture showing that the courier left the delivery outside which meant it’s either been stolen as I live on a main road and it was left in an open porch area so anyone walking past could’ve saw it or the courier has knocked on my door and taken the picture as well as marking it as delivered before realising I’m not at home and taken it back to the depot with them. I got in touch with the company who advised they would need the courier to investigate which would take up to 28 days for some reason as when I’ve questioned this in the past we’ve either these or any other company it’s never happened after they can see what happened with the delivery and I just get a full refund. It’s now been well over that (more than six weeks) and I keep asking for an update but all that happens is now I’m getting no reply to probably more than 10 emails so I’m basically being ignored so they haven’t got to provide me with a full refund!
5 mai 2026
Avis spontané
Réponse de FADEDSTORE ©
Good morning Mark,
Thank you for taking the time to share your recent shopping experience with the FADED community.
After reviewing your account history, we can see that you have been shopping with us since 2019 and have placed multiple orders over the years. We genuinely value all customer feedback, so it is disappointing to hear that your parcel was not delivered as expected.
Please be assured that your feedback has been shared directly with our courier account manager, who has apologised for the inconvenience caused.
We appreciate that the investigation process can feel frustrating; however, the timeframe followed is in line with the courier’s investigation terms and conditions. We are required to allow the courier sufficient time to review each case thoroughly.
As discussed with our colleague, we also understand that you have unfortunately experienced delivery issues with other retailers in the past. While we appreciate your reassurance regarding this matter, all claims must still be carefully reviewed in line with courier procedures, including checks relating to fraudulent activity.
We are pleased that the team was able to assist in helping to resolve your case. If you require any further assistance, please don't hesitate to get in contact with us via info@fadedstore.com
Thank you again for your patience and for shopping with us.
Kind regards,
Team FADED
Great product and speedy delivery.
12 avril 2026
Réponse de FADEDSTORE ©
Hey,
We're happy to hear that you are pleased with the product and our fast delivery service. Thank you for your feedback!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Réponse de FADEDSTORE ©
Good Evening Jamlique,
We're happy to hear that you received your order quickly and are enjoying the quality of our products. Thank you for your positive feedback and support!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
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