NTUC FairPrice Avis 

Make an online order and schedule delivery on 26/07/26 8pm-10pm.
Waited till 12am my order still never arrive.
Send help on the NTUC apps and they replied will deliver on 29/07/27 and I cannot add any more item if I need.
No calls no notice delivery will be delayed????
This is very bad

I'm using Fairprice business account for office stationeries and pantry essentials. It came to my surprise that many items are always out-of-stock for business account. When i log in at the same time using my personal account, the same item is available. They are also very rigid when comes to payment. If your company has a payment cycle to follow and it misses Fairprice payment by even a single day, your account will be barred immediately for using credit terms payment.

I’ve always been ordering ntuc online delivery. However, i’m very disappointed this time as the spring onion they sent over are yellowish. The trust has been broken as my opinion is even though i’m not present at fairprice to do the selection, ntuc should not send me item that is not fresh or even turned bad.

Yew Tee outlet. I know you just change the auto check out machine and you are proud of it. But today is Sunday, which there is a large number of ppl buy. Your auto machine is not familiar to ppl and you only open three counters. Now you are unable to cope with the crowd. Especially there are many elderly in the crowd and because of someone stupid ideas, the elderly have to stand waiting in the long Q. Please think properly before implementing.

By and large, I prefer FairPrice to the other supermarkets especially Sheng Siong. Unlike what some think, Sheng Siong does not offer the most valuable price and I also do not like its house brand "Happy Family" range of products.
However I do not like FairPrice in that it allows reviews for its in store purchases only by push notification. As by then, I would have lost the interest to review.
Take this Beijing Cabbage for example, I have no choice but to review here. Is the first time, the inner core of the cabbage aged before outer so wonder if it's fit for consumption.

I visited Fairprice branch at Chinatown Point on Wed 20 May 2026 and checked out at 20:35:43. I was served by cashier Pupaithi.
I bought a bottle of 700ml Yomeishu with indicated price of $42.55 for which I was billed $43. I also bought two packets of Fairprice Wasabi cachew nuts at 4.90 (1 for 1 ). Total amount spent, including 5 cents for plastic bag was $47.90.
As a Merdeka card holder I was entitled to a 3% discount on the $47.90 . which should work out to $1.43. The receipt showed I was given a 0.15 cents for PGD discount.
I believe there is a problem with the machine used by the cashier Pupaihi. Please check the machine manned by cashier Pupaihi so other customers do not get short changed.

Ordered a robovac which cost almost $900. I was given a delivery date for which I made arrangments to be home. However, they delivered it 2 days earlier , outside my apt. door while no one was home. I came home in the evening & thankfully no one stole it. After unboxing it, found that it wasn't working. I then wrote in for exchange and only after 2 wks of to & fro communication, they told me to contact the vendor, as ntuc is a 3rd party vendor. Then I asked for a refund. Why should i contact robovac when i bought it from ntuc. They can't just wash their hands off after selling it. Since the item is damaged from the onset, ntuc should settle it. What if robovac doesn't take responsibility ? Ntuc finally agreed to give a refund after the vendor collects it from my place. A pickup date was given, but no one came. No call was made to inform me of cancellation or when the scheduled pickup will be. Waited another day to no avail. I'm still waiting. It's almost a month since any resolution. I'm stuck with a vacuum that doesn't work & $800+ gone. According to ntuc website, any exchange or refund will be dealth within 7 days. Extremely bad service. I will never shop at ntuc online again.

Was at NTUC My Village 7.25pm 26 April. Forgot my mum's link card and overlooked using mine (as it gives very low link points) until after payment. Was told in the past I can claim points thereafter on the same day, of which I approached the person in charge of self check out immediately. She looked unhappy and commented, "2nd time". First time I approached her was about 2-3 months ago, however, I did not claim link points from her superior in the past, but from another superior at the later shift. Question: as part of customer service, was it necessary to make such a comment? I did not do it on purpose to give her or her superior more work. I also apologised and did make effort to bring my mum's card every time I shop. Today was an exception as I really forgot etc. Plus at My Village, it is NTUC Finest, however, the service did not appear too fine.

I had a wonderful experience at NTUC FairPrice Coronation Plaza thanks to Yok Leng.

She is extremely friendly, helpful, and patient. From the moment I approached her, she was warm, attentive, and genuinely willing to assist. What stood out most was her initiative—she didn’t just respond to my questions, she actively looked for ways to help and made the entire process seamless.

It’s clear she takes pride in her work and enjoys interacting with customers. You Leng represents NTUC FairPrice very well and creates a welcoming environment for shoppers.

A truly great customer experience—it was a joy interacting with her.

I was at home whole day and waiting for grocery. However, nothing was in front of door when I look at door right after delivery message. On the following day, another delivery was suppore to come but door bell did not ring and they went back, saying I was not at home, however I was at home at the time!
I'm sure they've delivered to a wrong Block of condo so it's not theft case but customer centre kept saying they need to invest and never came back.

Cooks food fairly well and makes it crispy without too much oil. Easy to use but the basket is a bit small. Overall decent, just not amazing

cleans well but vibrations feel harsh. Battery is average and the package was damaged

ordered many items and one is missing. I inform Fairprice but until now no reply. they just let me pay the item but don't deliver. Im not happy with their service. THe date of delivery is 28 Feb 2026.

Frozen Formed Scalops

This product is so bad that it shouldn’t sell in NTUC. We trust NTUC, but is a fake scallop

"Frustrating experience with @NTUC_SG! On Feb 8, my grocery delivery had half the items missing. Despite reporting it immediately, I'm still waiting for a resolution. Promised delivery dates keep getting pushed back with no confirmation. Can't collect items myself, and customer service isn't helping. @NTUC_SG, is this how you treat customers? 😤 #NTUC #CustomerService #GroceryFail"

chatbot replies are answering my questions and just AI general response. My problem isn't even resolved.

Switched to NTUC online for my corporate orders for 6 months. Many times I encountered items are out-of-stock. Believe it or not, i cannot even find alternatives for my option. But if I log in using my personal account, that same item is available. NTUC really need to work on inventory allocation. I am seriously considering switching back to the usual office/pantry supplies companies.

I have been a loyal FairPrice Online customer for over two and a half years, but I am reaching my breaking point with your packaging standards. The amount of plastic used for delivery is completely excessive and irresponsible.
My orders consistently arrive in 7+ plastic bags, regardless of the order size. It is common to find a single small item isolated in its own large plastic sack. In 2026, this level of waste is baffling and unacceptable.
I want to continue shopping with you, but I cannot support this level of environmental negligence. Please review your packing SOPs immediately. We don't need a separate bag for every item

We buy our groceries from Fairprice physical store regularly and think that this works well. However , Fairprice online store needs improvement. Current process for customer issues is very slow. I ordered an electronic item and the unit was faulty when delivered to me. I proceed to contact fairprice for exchange/refund. After many emails back and forth - collection of the unit was arranged. More than a week after collection they agree to refund me. Chasing for status is really frustrating. I am rating here - because even submitting feedback on their app does not seem to be possible. Contrast with what all the other online retailers are doing. With this experience , I would avoid ever buying such items from your online store again

The quality at NTUC market has declined recently. The fruits and meat were not very fresh, and the prices were high for the quality provided. Very Disappointed.