NTUC FairPrice Avis 

Was rushing to get some groceries as family coming over for din..
Paid at the self checkout as que was the shortest..
Miss Hema at tis tpy branch,helped me thru out the process..
Am so glad with her patience n smily gesture..
Keep up your angelic demeanor, Miss Hema..!!
A big hug n kisses to you!!

NTUC services is one of the worst I seen, yesterday I went to make vouchers purchase of $1240 and I gave $1250 the staff forgot to give me change , I had to travel fr tampines back to serangoon ntuc and back to tampines again. At first the staff claim she alrd rtn my change and I request to see cctv then she quickly rtn my $10. So I told her l want see the manager , The manager and supervisor was rude and no customer service experience when I ask to cover $20 transportation, the manager replied so much money ..
lol. Such a big company and they can’t even make up loss of client time and transportation. And this is not first time the staffs made such mistake , many times . NTUC is really pathetic. Even when u make 1240 voucher nt a cent of discount. The service in ntuc is terrible worst I seen in sg. This is first time I leave this review !

Frozen item came all defroze,

Texted live agent , was told is not from their warehouse. Is from marketplace.
What is the nessessary SOP for their partners ? This is the least common knowledge of frozen item.
I want defrost fresh I could have just go to the market.
Frozen item are to store...

I’m utterly disappointed with the FairPrice online delivery. My item has not arrived and it’s coming to two weeks!! Despite calls and emails to the helpdesk, the issue has not been resolved. This is sooooo frustrating. This is the LAST TIME that I’ll ever order online from them again.

Joyce Leong working at NTUC at Chinatown Point was very helpful in assisting me to have a refund of the purchase of blue berries. I really appreciate and would recommend her service as she had done well.

Mr Albert Poon is very polite and helpful, thank you for your patience and excellent services:)

I went to NTUC Toa Payoh HDB Hub on 24 Aug 2025 afternoon to buy some groceries. I would like to express my heartfelt appreciation for your staff, Ms Hema. She provided me with excellent service during my visit. She guided me step by step on how to use my CDC vouchers, Healthy 365 vouchers and daily promotional vouchers patiently. I was able to complete my transaction smoothly and without any confusion. I am truly grateful for her assistance and hope that her efforts can be recognized.

Terrible customer service. Wrong items delivered, slow to rectify, unresponsive. Will not use again.

Few weeks ago, i call NTUC customer service about which NTUC retail store sell computer or laptop. The customer service staff say will get back to me but didn't. What type of customer service is this? Why don't reply me?

1. Worst customer care support & delivery. No empathy and too slow
2. They mark the items ordered as out of stock on delivery day and charge delivery fee and if you create a new order then u will have same item available and you end up paying delivery fee again happens almost frequently

Lack of service and apathy

Received wrong order. Delivery guy just took photo of tied up carrier bags and disappeared before customer could check items. Already submitted a missing items webform to address this issue. But 4 days on, still no resolution or update. Called their helpline, wasn't even able to speak to any real person. Being put in a loop of online customer service form submission routine. It's a joke. If, by any luck, any fairprice management do happened to see this review, it is time to realise the whole delivery system need urgent improvements, to reduce your volume of complaints. You can start with the investigation of my order no. 226458059.

Most of the cashiers of ntuc fairprice at clementi ave 3 do not know the mechanism of the fairprice app. There were many times i had to spent time explaining and explaining and even after i show them the vouchers i had selected and subsequently generate the code for them to scan, they asked me to redo etc but ended up the process is the same. In this process, they anyhow gave instructions just to avoid embarassment but the process is still the same. A lot of time and energy are wasted and this caused long queue at the counter and invited rude comments from impatient and inconsiderate customers in the queue. This is terrible experience and i became the victim of it all!!!!

Disappointed too many times!!!
NTUC’s home delivery is getting from bad to worse over the years. They can keep you waiting for hours past the delivery time slot selected and no update when they’re going to be late.
Many times received broken eggs, missing items. Their delivery people will not knock door but just leave the chilled and frozen items on the floor outside, right under the sun.
No use giving them feedback on their portal because they do nothing to help. I’ve even requested for their customer service to call, but nobody called and they will send you an email you claiming that they have resolved the issue. That’s how ridiculous they can get.
And now the delivery company said can’t help. Gave me a number 6380 5850 to call, nobody answer my call and have me continue to wait.

Received missing items. Already complaint to CS. Only received copy-and-paste AI generated reply that will be processed in 2 working days. 4 days passed still no reply. Complained again, received ANOTHER copy-and-paste AI generic reply that will be processed soon. One week passed. STILL NO REAL REPLY/REFUND.

I dun think is right for a supervisor to put a ntuc worker down in front of a customer. You don’t respect your coworkers and you also don’t respect customers by being rude and cruel in the eyes of public.

I am the customer and the culprit disgusting behaviour is acted out by Serene Quek from depot heights branch NTUC Fairprice.

No human being should be treated this way. My heart goes out to all the people you have victimised at work.

Don’t understand how such a person gets promoted to senior supervisor. Words spread among ad hoc workers as Singapore is small a place. You have spoiled a good supermarket chain’s name for being the workers’ advocate.

This auntie is a cruel slave driver.

Isn’t worker rights and welfare one of the priorities of NTUC?

I like to report Serene Quek of NTUC branch of FairPrice Depot Heights after encountering another fellow gig worker’s experience similar to other employees working in this address.

Check Serene’s ratings on most gig workers rated by her. She will cunningly asked them to go behind to “run an errand” when she will maliciously rate them 1-3 stars for a shift of hard work made worse by her bullying tactics. These gig staff will just casually rate 5 to avoid trouble since purpose is just to make a living. Her way of putting others down and marring good work records (check all 5 stars like the most recent gig worker I know) is very evil. A bad hearted hypocrite. Hope such an evil person will get punished. Highlighting as she is getting too proud as she has gotten away doing the same thing repeatedly by helpless gig workers who suffered under her deception.

Please investigate the poor bullying attitudes of Serene Quek towards other staff in Depot Heights NTUC FairPrice.

Witnessed with my own eyes of her bullying a part timer and other staff. No wonder the staff working there look so unhappy all the time. A poor leader is counter productive.

Not only did she not report injury from falling goods toppling down due to poorly maintained storages on top of the shelves, she belittle the staff injured due to unsafe packing. Was at NTUC and saw this. Check the cctv.

The acquaintance part timer gotten bruises on his face after goods stacked by other staff instructed by her fell on him!

The online app is poorly developed. The free gift promotions are ambiguously worded, leaving shoppers confused about which items need to be purchased to qualify for the offer. For example, on 28 May 2025, the site stated that spending $38 SGD on Unilever products would entitle customers to a free mop and bucket. However, after adding more than $38 SGD worth of Unilever items to my cart, the free gift did not appear in the order summary.

When I contacted customer service, the officers were unable to explain why this was happening. They assured me they would get back to me by 6 PM on 28 May, but no one followed up—I had to call back myself.
I ended up calling a total of four times, and each time, it was clear that no one had a proper understanding of how the app works or how to assist customers effectively.

The significant waste of time caused by NTUC’s inefficient app and untrained customer service staff is simply unacceptable.

It is time for NTUC to improve its app and ensure its customer service officers are properly trained to resolve such issues within an hour.

NTUC FAIRPRICE online is absolutely disastrous. I opened a new account & placed two online orders to be delivered a few days later (same day). The first was correctly delivered but bizarrely the second was miraculously delivered to my previous residence (I left over 6 years ago) which is currently a construction site! I contacted the company’s customer service 5 times. Each time (except the last) promises were made to the effect that “we will check it out and either refund or redeliver”. Obviously neither came to fruition. It is amazing that such a big and well known Singaporean entity could be so pathetic in customer service. Another thing: in the order that did arrive, the bananas were nothing like what I ordered – they seemed to be an alien variety (very ugly, green and broken/smashed) and of the 24 eggs I ordered, I boiled 12 and 2 promptly exploded emitting a terrible smell. Obviously stale. Needless to say, I will never ever again order anything online from NTUC FAIRPRICE. This organisation is a tragic joke.
UPDATE: during the following 10 days I spoke on five occasions with the customer service staff all of them refused flat out to give me a yes or no as to whether I would be getting a refund. This is always a bad sign. It almost always shows that the company in question values not making a loss above improving customer satisfaction. This proof true in this case as on the 11th day I received a very “ forked tongued” email insisting that they had delivered to the right address (no doubt they would insist the same they delivered it to a cemetery) and therefore would not be refunding me. Such a stupidly pathetic action just forced me to claim the refund through my credit card company. I am absolutely disgusted with NTUC FAIRPRICE. Talk about adding insult to injury!
FURTHER UPDATE: As NTUC sent me feedback request, I filled it in honestly & factually. Their unsurprising response?: “Thank you for taking the time to write a review. We were not able to publish it as it did not meet our guidelines. Try writing a new review. We hope to be able to publish it this time!” 🤪😝