Fashion Szn Avis 

Awful. Returns portal down and then a message added about not accepting returns due to a website move and no response to my first email, then 2nd email I get a postmaster failure...what on earth is going on. Why are companies like Debenhams selling your products and people are buying in good faith to be met with inability to even return an item. Utterly shocking.

I ordered the headband specifically for an event. The shipping was late, hard to track and unfortunately didn’t arrive in time. The headband looks lovely but slides off everytime. It doesn’t stick whatsoever.

Ordered a dress from fashion szn 5 days ago. I initially recieved a confirmation email followed by another email with tracking information. The tracking information has not updated in 4 days and it would seem my dress still hasn't been dispatched. Its now Saturday so its likely going to be monday before its dispatched which will be 7 days from ordering... if its dispatched at all. I emailed customer services to ask if my there was a reason my order hasn't been dispatched as I need it for a wedding and have not received a reply from them, leaving me completely in limbo as to wether I should begin looking for a new dress.
Edit.. ive now received an email from customer services to say the dress i ordered was out of stock at the time. Beggers belief you can purchase something and they take the money from your account that they dont actually have 🙄 Apparently I should have recieved an email telling me this but it was never sent 🤦‍♀️. Truly terrible customer service.

Great fashion designs for curvey ladies, loving the colours, ruffles and flattering styles. Great value too, very affordable!... I also had a Query with a missing dress from my delivery so I emailed them and they refunded me without any quibble. Thankyou SZN!

I ordered a dress from Fashion Szn via Boohoo and it arrived really quickly unfortunately it didn’t fit me as nicely as it did on the model so I had to return it. I had a bit of trouble getting a return label via the link so I contacted customer service who sent me a free return label immediately which was fantastic so I would definitely shop with them again.

What a lovely customer service team. So polite and friendly when helping me with my query. 10/10!!

Lovely dress. Easy ordering and quick delivery

Dress size was perfect fit, good quality for money, good correspondence and fast delivery

Nice quality fabric and responsive re returns of the unwanted sizes

Had a good experience using this website. It arrived promptly and the dresses, although made of that nylonie material were lovely. They fit and fall nicely.
I had to return one of the three dresses I bought because it wasn’t really me but I only returned it today so can’t comment on how good they are at refunding but I would definitely buy again from them

I ordered a dress and it was delivered promptly but sadly it did not fit. Have been trying as passed two days to get an address to return it. Customers services email just bounces back saying 'mailbox full' and the Returns portal is not working on their website. I have already read about returns and non compliance reviews so should have taken note of this. Now I am experiencing these for myself. Can anyone advise ??

My dress very promptly.
It's absolutely gorgeous I love it.
Really nice material and feels really nice on.

I've bought lots of dresses from yourselves and have always been very happy with quality,fit,look,delivery etc.
Unfortunately this time when I recieved my order it was too long and too big,I've tried every way of logging onto your returns portal to no avail, so I've left a message on your help page last week and I haven't had any communication from yourselves,you state we have 14 days to return items ,well we are now in 6th day of receiving goods and I need to return,could someone please get in touch with me please ASAP

Regards
Sylvia McDougal

Yes my order number is#34082 could you please send me QR code to return please
Regards
Sylvia

I have ordered a dress via Debenhams & have repeatedly over a few days tried to send back via your portal. Gets to the end & fails. Emailed customer support says ago for advice & still no reply. Awful company to deal with & I will never buy again.

Sadly ordered through Shop app all my details are correct- says could not deliver . No one contacted me. I have a save place.

Sadly not can’t get through to anyone for my £75 back.

Even though I have proof of return.

Ordered a dress 25/03 for next day delivery, at 10am as per the ‘order by 3pm for next day delivery’, nothing on 26th however thought maybe tomorrow. Emailed on the 27th after no change in status to be replied with ‘sorry, we will look into this’, nothing received but the it’s the weekend, so I thought ‘let me send an email today (29th) for them to pick it up Monday morning’ to be met with an undelivered. My email has been blocked. I was highly polite in the email other than requesting a £6.99 refund for the delivery. First time trying this, I was nervous as hadn’t ordered before however seemed legit with the comments on posts and influencers sharing. Highly recommend avoiding. If you’d like to send my order, that would be greatly appreciated however I’m unable to email you as per my email being rejected. Thanks. Order number #33938

I ordered my dress well over a week ago but this is yet to be received. This is such a shame as from the pictures the dress looked beautiful and I was keen to wear it to an upcoming wedding. I have received on communication from either Fashion Szn or Boohoo who I placed the order through. So disappointed and although the clothes look lovely I certainly won’t be ordering again. Absolutely shambles.

The email address I have been provided with to contact customer services also does not work. IS YOUR WEBSITE A SCAM?

My mailbox is not full & I have copied and pasted the email address so there is no typo. I also don’t know why you would suggest I post my personal email address on a public platform like this - have you no regard for Data Protection?!

Bought this dress in two colours it's lovely very comfortable and stylish quality it great very happy indeed

The dress I ordered is absolutely gorgeous really pleased

Ordered 3 dresses all the same size just different patterns and styles, all perfect, great fit, great length. Good quality material. Will definitely order again.