Fashion Szn Avis 

Ordered a dress 25/03 for next day delivery, at 10am as per the ‘order by 3pm for next day delivery’, nothing on 26th however thought maybe tomorrow. Emailed on the 27th after no change in status to be replied with ‘sorry, we will look into this’, nothing received but the it’s the weekend, so I thought ‘let me send an email today (29th) for them to pick it up Monday morning’ to be met with an undelivered. My email has been blocked. I was highly polite in the email other than requesting a £6.99 refund for the delivery. First time trying this, I was nervous as hadn’t ordered before however seemed legit with the comments on posts and influencers sharing. Highly recommend avoiding. If you’d like to send my order, that would be greatly appreciated however I’m unable to email you as per my email being rejected. Thanks. Order number #33938

I ordered my dress well over a week ago but this is yet to be received. This is such a shame as from the pictures the dress looked beautiful and I was keen to wear it to an upcoming wedding. I have received on communication from either Fashion Szn or Boohoo who I placed the order through. So disappointed and although the clothes look lovely I certainly won’t be ordering again. Absolutely shambles.

The email address I have been provided with to contact customer services also does not work. IS YOUR WEBSITE A SCAM?

My mailbox is not full & I have copied and pasted the email address so there is no typo. I also don’t know why you would suggest I post my personal email address on a public platform like this - have you no regard for Data Protection?!

Bought this dress in two colours it's lovely very comfortable and stylish quality it great very happy indeed

The dress I ordered is absolutely gorgeous really pleased

Ordered 3 dresses all the same size just different patterns and styles, all perfect, great fit, great length. Good quality material. Will definitely order again.

Well at the moment I haven’t received my product!!
They keep saying it’s in stock so I order it and it says dispatched and then nothing!!
They have already refunded shipping fees and one dress. So I re ordered it when stock came in and same thing again??
They’ve refunded shipping fees which is good of them, but why keep saying it’s in stock if it isn’t?? They’ve had my money two weeks now and still no movement on the dress?!!
Fingers crossed it eventually turns up but who knows at this point!!

Thank you for your reply. But it does not state pre order when ordering, so maybe it could say that. Hopefully it won’t be too long.
Your replies and customer service have been very good.

Ordered 4 dresses for a wedding this month. Decided to return 2 and keep the others for my holidays as not really special enough for a wedding. Fabric is very cheap mesh and sleeves are very long. Returns portal closed less than 14 days from delivery of parcel so had to email and request a return label. Now been waiting 12 days for my refund and on reading these reviews I’m not holding my breath that I will receive in the next 2 days as stated up to 14 days for refund. Would not order from here again and wish I hadn’t bothered in the first place. How can a refund take so long to process? No other clothing company takes this long to refund.

Arrived quickly but was too big,I contacted customer services who answered quickly and were very helpful. I did my returns which they received back within days

Lovely Dress. Quick Delivery.. Was worried about reviews but never had an issue. Will be ordering again.

Very pleased with my dress. Lovely dress and perfect fit.

I was never informed of the £2.99 return charge as I bought from Dorothy perkins. I will not be using again.

I ordered a maxi dress from Boo hoo for a hen weekend , paid £22 for it . On arrival I opened this and was a swimsuit , I tried to return it but not having a printer It wouldn’t let me return without printing a label . I would definitely not order from this company very disappointed as nobody had got back to me . I’ve tried to return it not now saying I’m out of of time .
Not happy at all with getting ripped off

The item was of good quality when it arrived but it’s difficult to imagine what it looks like and feels like once on. The problems are with getting the money back after returning the item.

I purchased a dress before Christmas from fashion Szn (Debenhams) but unfortunately I had to return it, I received an email on the 30/12/25 for order 29535 to say they had received the parcel back and to expect to get refund within 14 days after numerous emails and 21 days later I still havnt received a refund & no reply to my emails, all I want is my refund!!

Ordered on 3 occasions in quick succession which arrived promptly and whilst the dresses were lovely, they just didn’t suit me. So returned the 3 orders separately, the last being a week before Christmas. Received confirmation that the returns had been received. However it then took a number of emails to chase the refunds which were finally paid a month later and not the 14 days they promised.

my 6 th dress from this site and again very impressed with quality and style love my purchases thank you xxx

Been waiting for a refund since of November. Terrible service.

Wow what a beautiful dress just perfect for what I needed it for!
Great quality too

Items delivered quickly. Love the dress I have kept, flattering fit. Return easy. The returns portal was not working for a couple of days but they kept me advised

The dress was nice but not the quality i expected. The return process has been frustrating so far. I ordered tgrough boohoo so thought i woukd return through them but not so. I was directed to the SZN portal but this has been down for the last couple of days. Tgeir website doesnt give any straight forward means of return so i just hope i can return the dress before the time limit elapses. I wont be ordering from here again. Its too much hassle