Feather & Black Avis 

Appalling service from Feather and Black, who’ve I’ve been a customer of for many years previously. Trying to return a duvet. 6 emails, hours on the phone waiting for someone to pick up the phone, I’m now in store trying to return it and told I need to speak to customer services. Have been trying to return this duvet since 4th January! All I need is a returns label or a return address - because one wasn’t in the delivery box.

Order a bed on 17th Jan and told there would be a 12-18 week lead time before the bed could be delivered. 6 weeks into that on 25th Feb I receive a phone call to say the bed has been discontinued as the the style has changed. I was told I could order the new style but it would be another 12-18 weeks before it would be delivered. This is rediculous, I canceled the order.

Such a stylish, cool duck egg green metal bed frame. Delivery was prompt too.

Amazing quality products, great customer service. A very happy customer all round!

The mattress is very good. However the two men who delivered it were terrible. They tried to tell me they were only there to deliver the mattress and not take my old one. When they looked at the paper work they agreed to take the old one. Then they said they weren't to take the new heavy one to the bedroom, and that would be an extra charge. But if I had £40 they'd do it. We had to contact the main office before they'd do it, all the time telling me how heavy it was. If I was an old woman and not man I think they would have pushed the issue. My opinion is these guys were crooks with jobs. Disgusting pair.

True to delivery time and great assembling work

Lovely bed and the most comfortable mattress. Very happy with both, and sale price was excellent

Feather and Black always deliver great products. We've always been very happy with all the bed frames we've ordered from them over the years, and they always look and feel very high quality.

Fantastic experience at Feather and Black in Dreams Watford. Really happy with my bed and mattress. Quality product, and look forward to the store reopening on Tottenham Court Road.

Alex greeted me at the door and was extremely helpful without putting me under any pressure. His product knowledge was amazing and he showed me how the different mattresses are constructed helping me to make the right choice for me. I would have no hesitation in recommending Alex or Feather & Black - prior to visiting the store I had been to competitors which simple did not compare to this fabulous experience.

I had an excellent experience at Feather & Black in Kingston, despite a few technical issues while I was trying to pay. Tamara (the store manager) and Rubella (one of the sales staff) were absolutely lovely. Tamara was very knowledgeable about all the products and patiently answered all my questions. Rubella was very friendly and considerate, even offering me tea and snacks while we were trying to sort out my payment. They were a major reason why I committed to buying one of their bed frames despite it being my first visit. Of course, the beds were all well-made and solid, though definitely on the pricey side. I highly recommend Feather & Black for both quality craftsmanship and excellent customer service.

What a pleasure to be greeted by an extremely helpful knowledgeable assistant on visiting Feather and Black (Beds) at Milton Keynes and have a choice of Metal Beds to choose from. We were able to pick the design/colour we wanted plus a new mattress and Sarah answered all our questions and we made our purchase. Hopefully delivery / installation will be just as good!!

Very Polite Lady Served Me And Was Very Helpful

Great Customer Service

Having awaited a response for around 2 weeks. The response is as below. The order number is the Title of the Email I have sent. These delay tactics due to my querying your unsatisfactory goods is a shame. New reference no provided 381127

Thank you for your email,

I am sorry to hear that you are not happy with the colour of the Camber drawers, I have tried to locate the order for the chest of drawers but I am unable to locate one under your post code or email address. Can you please provide the order number so I can assist you further.

Kind Regards,
Faye

Great service and very good at keeping updates on delivery.

Team demonstrates a genuine commitment to our satisfaction. Jazz, in particular, actively listened to our requirements and consistently exceeded expectations in fulfilling our needs.

A lovely stool, very happy with it. Two men came to deliver. Lots of comms telling me when and they arrived bang on time, took off their shoes and put the heavy stool exactly where I wanted it. Why can’t every firm deliver like this, on time and careful.
Thank you F and B

No problems at all. Bed frame fantastic quality, delivery on time definitely would recommend

Mike was very friendly and helpful. A pleasure to shop at Feather and Black.

Excellent quality and customer service!!