Unfortunately the cooker arrived damaged. It wasn't boxed, just wrapped in polystyrene and cellophane, which makes me wonder if it was returned previously and resold. I requested a replacement, bu... Voir plus
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Lisez les avis des autres
Received my brand new cooker and the door seal started peeling off. Contacted customer service multiple times and was repeatedly told this was normal, which was wild. Also the hob covers scratch reall... Voir plus
"I chose a cooker hood from Ferre UK and I am impressed by how effectively it eliminates cooking odors. Although I had read mixed reviews on Trustpilot regarding the noise level, my model is surprisin... Voir plus
Product was delivered incredibly quick and is an absolute bargain. Lovely product, my gas engineer had no problems installing it and was complimentary of it. Nice that it came with all the LPG convers... Voir plus
À propos de l'entreprise
- Vente d'électroménager en gros
- aussi dans
- Grossiste en articles ménagers
- Magasin de matériel de cuisine
- Magasin de meubles de cuisine
Écrit par l'entreprise
Femaş Group was established in 1978. We have built seven production facilities, six in Kayseri and one in Istanbul. The site in Istanbul has 175,000 m² of buildings on a 250,000 m² site. We are a big family of 1,750 people keen to accomplish our mission which is to provide solutions with a wide range of production and to show our differences instead of offering similar or equivalent products by analysing the needs, demands, and challenges in 130 countries on 6 continents. Our aim is to combine our technology, labour and knowledge with our experience and to focus on solutions that most companies cannot even imagine. Our group of companies: Ferel Electronics, Mamur Technology, Mabaş Metal, Re-Ma Metal, and Remay have been structured to ensure that each specialises in their own field by focusing on in-depth development of unique superior products.
Coordonnées de contact
Albion Works Unit 1 A, DY5 3SZ, Brierley Hill, Royaume-Uni
- sales@ferrecooker.co.uk
- www.ferrecooker.co.uk
3,8
Bien
792 avis
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N'a pas répondu aux avis négatifs
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I was so pleased when my new cooker…
I was so pleased when my new cooker arrived it sits nicely in my kitchen
22 octobre 2025
Bought in January but wasnt installed…
Bought in January but wasnt installed til August due to a new kitchen fitted by the council its literally got no enamal left on floor of the oven causing chemical smell when on and when taking photos inside it hi lights the whole oven is rusting and enamal cracking all over like ita not heat proof
30 octobre 2025
Got your money now want nothing to do with you . .
Initially a prompt service and delivery on time as scheduled. However soon as a minor problem is highlighted and you get in contact with them they don’t want to know, typical got your money now don’t want to help! I was offered only £5 in compensation after contacting them with a minor issue, £5 just takes the P*** I said I would be happy with the shipping cost refunded to me and il leave it at that now I’m ignored because they don’t want to assist any further. Would NOT use again. Avoid if possible!! No decent customer service at all!
18 octobre 2025
Avis spontané
bad company, DO NOT BUY from them.
Their company phone number does not work. The contact website on the warranty is not active. A really bad company. I'm going to have to visit them in Dudley.
The owner called Cihan EMIROGLU is Turkish and the company who provide the cookers are from Turkey. They are called Ferre - Femas Group, I've contacted them, you can find them on LinkedIn.
The cooker I have keeps turning off, which is dangerous because it is gas. I'm going to find out what ombudsman or small claims court I can take them too. Will update soon after I have spoken to Citizen's advice.
Warranty Registration
Reference No: FER8375652
29 octobre 2025
Avis spontané
Réponse de FERRE UK LTD
Hello, we’re very sorry to hear about your experience. Please contact our UK service team directly at +44 7704 492800. It is available for calling, texting or you can send the video of your problem with your order number and full name. So we can investigate this issue immediately and arrange the necessary technical inspection.
We appreciate you bringing this to our attention and will make sure it’s resolved as quickly as possible.
Kind regards,
Ferre Customer Support
Love my new cooker very pleased
19 août 2025
Réponse de FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
The delivery driver was not experienced…
The delivery driver was not experienced enough. The bottom of the oven was bent,I had to straighten it myself. The oven is good and the hob is good but the quality of the oven wire shelves let it down
6 octobre 2025
Réponse de FERRE UK LTD
Hello! We work with an independent delivery company, so we kindly ask that delivery-related comments be directed to them rather than Ferre. However, we truly appreciate your feedback—thank you!
A great buy
A great buy. Looks like it will fit easily and neatly and give our kitchen a very stylish upgrade. With it's classy looks, quiet fan motor and carbon filters we're very pleased with our purchase. Delivery was fast and we were kept informed of the due time which was spot on. Many thanks for a great value for money special offer on line deal.
5 octobre 2025
Réponse de FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
Good delivery time,well packed and good…
Good delivery time,well packed and good easy to follow instructions
10 octobre 2025
Réponse de FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
Got a first class servic
Got a first class service from start to finish from ordering to delivery kept in touch was able to follow my order from been released to delivery thanks
9 octobre 2025
Réponse de FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
Very prompt delivery,a lot quicker than…
Very prompt delivery,a lot quicker than I thought it would be. Haven’t even had the kitchen done yet. Delivery company was courteous and very helpful.
30 septembre 2025
Réponse de FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
Bought a mini cooker with 2 hotplates…
Bought a mini cooker with 2 hotplates the same. Can only use one at a time. Can't understand why there is two!!!
7 octobre 2025
Réponse de FERRE UK LTD
Thank you for checking Gill,
You can use both hotplates at the same time, but they will share the power, so neither will reach full heat when both are on together. To get full heat, only one plate can be used at a time. This is a built-in safety feature to prevent electrical overload.
Réponse de FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
Delivered on time work nice looks great…
Delivered on time work nice looks great in the kitchen very few manufacturers does 500mm chimney extractors very happy
6 octobre 2025
Réponse de FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
Réponse de FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
the website is informative
the website is informative. the service was excellent and very quick. the item seems of good quality,time will tell if it lasts
5 octobre 2025
Réponse de FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
Thank you
Thank you, your delivery was organised very well, good connection during the day of delivery. But still I can't say anything about the cooker itself! Because I didn't use it yet. Thank you again
24 septembre 2025
Réponse de FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
Poorest possible quality and Customer Service
I have just unpacked this cooker which I ordered via another company and there are parts missing which can only be the fault of Ferre. I wish I had read their reviews before I ordered it because if you read all their negative reviews you will se that nearly all the replies are the same that they will look into things but it does not look like they really do any thing> What serious company id afraid to have a proper customer service department that can be contact normally by Phone, Chat and email and that they really answer you and solve the issues and not just send answers that they will change things> I am so glad that I ordered via Amazone where my issues will be dealt with PROPERLY. Also when unpacking I was VERY disappointed with the poor quality of the Product. Really it is a 0 star product with matching Customer Service or lack of it !!
Update:
If you read my original review then you can see where the product was bought and I do not think you sell that many Cookers via them every day. I have also contacted you DIRECT and via Amazone regarding the missing parts. Also even before ordering the product I sent a question to your sales dept and till today I have never received a response. I still went ahead and ordered but my question was not answered until the product arrived and I saw for my self.
14 octobre 2025
Avis spontané
Réponse de FERRE UK LTD
Hello Frank,
Since your order was placed through another company, could you please share your order details (model number, purchase date, and where it was ordered from) so we can investigate this properly and ensure you receive the missing parts as soon as possible?
Réponse de FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
After sales service , what's that ,not from Ferre !!
Purchased a Ferre cooker hood from Ferre for a new kitchen .After2 months the lights failed .Initial contact with Cihan Emiroglu seemed positive .Send a video demonstrating the fault , we did ,but then it had to be a WhatsApp, we sent .Since then ,stunning silence ,phone always engaged e mail from myself and kitchen company unanswered. Dishonest ,disreputable company ,once they have your hard earned cash you won't hear from them again .Stick with AO ,Argos or Curry's, you at least will.have some redress if needed.At least they arent indifferent to the customers problems unlike Ferre .
24 septembre 2025
Avis spontané
Réponse de FERRE UK LTD
We are very sorry for the inconvenience. I am informed that our customer service wanted to reach you out and they want to learn your order number if possible please. We will solve this as soon as possible.
I bought the cooker with electric oven…
I bought the cooker with electric oven and I opened yesterday, the quality of all the part absolutely rubbish, please don't waste your money, I don't know what can I do I'm so disappointed 😔 😞
11 septembre 2025
Réponse de FERRE UK LTD
Hello, we are sorry you didnt like your Ferre. There are a lot of people who like Ferre products. We have the best price and quality combination in the UK. Can you share details on what exactly you think is rubbish? We trust our products. Have a nice day.
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