I contacted the customer service team through their WhatsApp channel, and Holly replied quickly. She was super helpful and efficient when I wanted to add a few bits to my subscription and have it se... Voir plus
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Lisez les avis des autres
Super Customer Service Myself and my four daughters have used the FFS razor blades for years and have always been delighted with both the razors and razor blades. I was pleased to find that when I ne... Voir plus
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I have been using FFS blades for a few years now as they last a good time and don't give me any irritation (unlike other razors!). I also love that they recycle the blades too. To top it all off thei... Voir plus
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I’ve used FFS for years!!! I would never ever choose another razor and all the team are soooo lovely and helpful! Any query or question I have ever asked they sort me out so quickly and they are... Voir plus
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À propos de l'entreprise
- Salon d'épilation
- Boutique d'articles de toilette
- Boutique de santé et beauté
- Fournisseur de produits de beauté
- Industrie cosmétique
- Magasin de cosmétiques
Écrit par l'entreprise
FFS is a female first brand created to make shaving and beauty effortless. We deliver premium razors and simple skincare straight to your letterbox with flexible subscriptions that work around you. Everything is recyclable, cruelty free, and designed with women in mind. Our razor was rated Best Buy for performance and quality in Which? independent testing, scoring top in the UK. With a durable metal handle and diamond coated blades, it is built to last and gives a smoother, closer shave. You can also build simple routines for shaving, body care and skincare, with products designed to slot seamlessly into your day without the faff. No faff. No pink tax. Just products that perform.
Coordonnées de contact
Unit 6 Primary Point, Progress Drive, WS11 0JF, Cannock, Royaume-Uni
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4,7
Excellent
6 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Customer services were quick to get…
Customer services were quick to get back me and resolved the issue straight away
12 février 2026
Avis spontané
Réponse de FFS
Hey Destine,Thank you for taking the time to leave this 💖
Quick replies. Straight fixes. No dragging things out.
Thank you for taking the time to share this, it really does mean a lot to the team.Team ffs 🌟💖
Réponse de FFS
Hey Jess, Thank you for taking the time to leave this. We’ll make sure she sees it. So glad she could help. That’s what we’re here for. Team ffs 🌟💖
Holly is a star
Holly is a star. Lovely customer service and I am now a loyal customer due to her sorting out my first order. Highly recommend - ask for Holly , nothing is too much trouble. All brands take note ! Great to speak to an actual human!!
10 février 2026
Avis spontané
Réponse de FFS
Hey Kat, Thank you so much for taking the time to leave this. We’ll be passing it straight on to her, it’ll make her day.
We’re so glad your first order hiccup was sorted and that you felt properly looked after. That’s exactly how it should be. Real people. Real help. No faff.
Welcome to the FFS club, we’re very happy to have you here 💗 Team ffs 🌟💖
Great customer service
Great customer service. Nikki sorted me out with what I needed quickly and efficiently over WhatsApp, just love everything about ffs!
28 janvier 2026
Avis spontané
Réponse de FFS
Hey Louise,Thanks for the lovely feedback. 💖
We’re glad Nikki could get everything sorted quickly over WhatsApp. Easy, efficient and stress free.
So happy to hear you’re loving everything about FFS. Team ffs 🌟💖
Excellent customer service!
Unfortunately I’d made an error and had forgotten to delay a subscription. Luckily FFS send an email confirming the subscription was being processed, I contacted them immediately and Holly delayed the subscription and arranged a credit back to my account. Holly was brilliant, she was helpful and friendly….fantastic customer service! Thank you ☺️
19 janvier 2026
Avis spontané
Réponse de FFS
Hey Tara, Thanks for taking the time to leave a 5⭐ review.
We’re really glad Holly could jump in quickly, delay the subscription and get the credit sorted for you. Those reminder emails are there for exactly that reason. We’ll be sure to pass on the love to Holly. Always here if you need us.Team ffs 💖
I wasn't a buyer
I wasn't a buyer. My husband purchased as a gift. But the shower holder broke and FFS were so helpful and understanding they answered all my queries and are replacing with no cost. I really like my razor and will re order my blades when needed. Many thanks.
27 janvier 2026
Avis spontané
Réponse de FFS
Hey, Thanks for sharing your experience.
We’re really glad we could help get that sorted quickly and replace the shower holder for you. No fuss, as it should be.
Great to hear you’re loving the razor too. We’ll be here when you’re ready to reorder your blades. Team ffs 💖xx
The quality seemed to be decreasing.
The quality seemed to be decreasing and prices continously increased. There was an introduction of postage charges, then you'd have to get 2 months at a time. Then there's been another jump in price recently. I wouldn't normally mind, but it seemed like the quality didn't match up. The blades dull very quickly, and lately I've been nicking myself more. I have been a subscriber for several years but today I have cancelled. Loyalty is not rewarded, and I can buy better elsewhere.
*EDITED TO ADD* in response to your reply: the previous discount was applied because I asked to cancel at the time of the last price increase because I didn't feel the product justified the price. When I reached out to ask if the blades had changed, I was NOT sent replacements, I was sent a new handle which are free anyway, because they said the issue could be the handle not holding the blades properly. And the "alternative options" you mention, was a lesser blade (the standard, not the premium) for 50p more per pack than what you were raising my price to on the premium pack. HOW is that a viable alternative?! You've unfairly made it look like you've gone above and beyond in your response, when that is not the case at all.
26 janvier 2026
Avis spontané
Réponse de FFS
Hi Levi, thanks for taking the time to leave this review and I am sorry to hear that you have cancelled after several years with us. On pricing, we introduced a small postage contribution around 18 months ago due to rising courier costs. In your case, our team adjusted your plan, reduced your blade price, and applied free delivery to help keep costs down. The recent change is our first blade price increase in over 4 years. We’re a small Midlands-based business and, while manufacturing, postage and staffing costs have continued to rise, we kept blade prices the same for as long as we could. This small increase helps us keep doing things properly. On quality, we haven’t made any changes to our blades. I can see you previously reached out, and we sent out a replacement pack to try; as we didn’t hear back after that or receive any further reports of issues we assumed that you had not had any further issues. I can see that we have offered a few alternatives to you to keep the prices down but sadly you have not accepted these. If you do require any further help or wish to discuss these alternatives in more detail, please do reach out to us. Thanks, FFS x
Their customer service is second to…
Their customer service is second to none! :)
26 janvier 2026
Avis spontané
Réponse de FFS
The Carmina, Thanks so much for the love.
We’re really glad our customer service hit the mark. That means a lot to us. Always here if you need anything. Team ffs 💖
WhatsApp Service
Had a query over subscription and the WhatsApp chat was really swift and efficient.
26 janvier 2026
Avis spontané
Réponse de FFS
Hey Claire, Great to hear the WhatsApp chat was swift and efficient when sorting your subscription. That’s exactly what it’s there for.
If you need anything else, just drop us a message. Team ffs 🌟💖
A beauty brand that feels authentic
Very quick to respond, proactive customer service and going the extra mile, thank you Holly :-) great to be able to use a smaller British business for my beauty products
26 janvier 2026
Avis spontané
Réponse de FFS
Hey Mary-Lou, Thanks so much for the kind words.
We’re really glad Holly could help quickly and go the extra mile for you. And thanks for supporting a British business, it genuinely means a lot to us. Always here if you need anything. Team ffs 🌟💖
Representative Holly actioned my…
Representative Holly actioned my request without delay. She was professional and attentive while reassuring me once all was updated and complete.
22 janvier 2026
Avis spontané
Réponse de FFS
Hey, Thanks for taking the time to leave a review.
We’re glad Holly could get everything sorted quickly and keep you reassured along the way. Professional, attentive and no delays is exactly the standard we aim for.We’ll be sure to pass this on to her. Team ffs 🌟💖
Been getting razor blades delivered for…
Been getting razor blades delivered for a few years now. My razor handle has just broken, on contacting them through WhatsApp Holly was a great help and solved my issue quickly and effectively. Great razor at an amazing price
20 janvier 2026
Avis spontané
Réponse de FFS
Hey Megan, Thank you for the review.
We’re glad Holly could sort the broken handle quickly over WhatsApp and get everything resolved. Always happy to help.
Thanks for sticking with us for so long too. Great razors. Fair prices. Team ffs 🌟💖
Super company and super customer service!
I’ve been using FFS since they began and haven’t used a different razor brand since!
I’ve had a couple of new handles in that time but they have literally lasted years! I’ve never had one break and I’ve completely used them in!
I ordered myself a new one recently and when it arrived, the soft interior of the handle wasn’t fixed properly into the hard, outer part of the handle. This was a first, as everything is usually tip-top, but the occasional faulty item can slip through the net here or there.
I contacted FFS customer service and was helped by Holly, who was friendly and efficient and organised a replacement with no fuss.
This is the first time I’ve had to have customer support as FFS run a quality ship, and this obviously includes their customer service too!
Thanks FFS,
Satisfied customer 🙂
17 janvier 2026
Avis spontané
Réponse de FFS
Hey Sam, Thanks so much for taking the time to share this.💖
We really appreciate your loyalty from the very beginning. Years of use is exactly what those handles are built for.
You’re right, the odd faulty item can slip through, but we’re glad Holly could get it sorted quickly and without any fuss. That’s how it should be,Thanks again for sticking with us and for such a thoughtful review. Team ffs 🌟💖
I’ve used this company for years and…
I’ve used this company for years and their products and customer service (Holly) have always been really good :)
17 janvier 2026
Avis spontané
Réponse de FFS
Hey Lucy, Thanks so much for the continued support.
We’re really glad the products and customer service have been consistently spot on, and we’ll be sure to pass the love on to Holly.
Always here if you need us. Team ffs 🌟💖
I experienced excellent customer service
I experienced excellent customer service from Holly, a set of my blades didn’t turn up despite saying they were delivered. Holly dealt with it brilliantly getting another set in the post for me
Have been using FfS for a few years now and always very happy
17 janvier 2026
Avis spontané
Réponse de FFS
Hey Debbie, Thanks for sharing your experience.💖
We’re really glad Holly could get that sorted quickly and send out a replacement. These things happen, and we’re always happy to put it right.Thanks for sticking with us for so long too. It means a lot. Team ffs 🌟💖
Great service!
I needed to amend my order and Holly was great. Very efficient service and great products. Thanks Holly 👍
17 janvier 2026
Avis spontané
Réponse de FFS
Hey Michelle, Thanks for the lovely feedback.
We’re glad Holly could help you amend your order quickly and efficiently. Great to hear you’re loving the products too. Team ffs 🌟💖
Fab service!
Holly was great. Responded quickly and noted my issue. The handle to my razor was broken and Holly arranged for another to be sent with my next subscription order, under their guarantee. Great service.
16 janvier 2026
Avis spontané
Réponse de FFS
Hey Sophie, Thanks for taking the time to leave a review.
We’re really glad Holly could sort that for you quickly and get a replacement lined up under our guarantee. That’s exactly how it should be.If you need anything else, just shout.Team ffs 🌟💖
100% reccomended
FFS has totally changed my life in the way of routine and freshness (not that I wasnt fresh before haha)
I absolutely love love love their products and you wont see me buying anywhere else from now on.
Even my husband has got his gift kit and he wont use anywhere else either!
The blades are so smooth and coupled woth the sweet berry shower and shave omg its an experience that works too well !
We now have the water and wine bottle, loafers x8 I mean they are on sale at 25p who can resist that!!
I have the tanning drops which I am yet to try and nearly everything off the site I have bought haha!
Highly recommend FFS 👌
Well done to the team for building such an amazing business that works!!
11 janvier 2026
Avis spontané
Réponse de FFS
Hey Kayleigh, Wow. What a review. Thank you. 💖
We love hearing how FFS has slotted into your routine and raised the bar on freshness. Sweet Berry plus smooth blades is a winning combo, just saying. 😍 Even better that your husband’s on board too. One household. Fully converted.Thanks for backing us so hard and for spotting those loafers. 25p is dangerous territory.We’ll pass this on to the team. Reviews like this make it all worth it.Team ffs 🌟💖
Really quick and easy process to change…
Really quick and easy process to change my subscription
14 janvier 2026
Avis spontané
Réponse de FFS
Hey Suzanne, Great to hear it was quick and easy to update your subscription. That’s exactly how it should be.
If you need a hand with anything else, we’re always here. Team ffs 🌟💖
Dealt with a lady called Holly who was…
Dealt with a lady called Holly who was super helpful and responded quickly. I’d accidentally put the wrong shipping address and she promptly sorted that out. Haven’t tried the product yet but I was impressed with the offer a the monthly price.
13 janvier 2026
Avis spontané
Réponse de FFS
Hey, Thanks for sharing your experience.
We’re glad Holly could jump in quickly and get the address sorted. These things happen. No stress.
Great to hear the monthly price caught your eye too. We hope you love the products once they arrive. If you need anything in the meantime, just let us know. Team ffs😊✨
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