FFS Avis 

Finding FFS was a life game changer. Their razors are exceptional and the subscription unbelievably convenient. I have loved exploring every new product and my cabinet and shower is literally full of FFS products. I also recommend to friends as often as the conversation turns to shaving.
I have been in hospital long time recently and even had the nurses complimented the whipped soaps and the high quality of my razor. While in hospital a FFS package was delivered, but seemingly damaged in transit. It took a while for one of my friends to collect it from my flat and deliver it to me in hospital. I used their WhatsApp chat option to let them know that I received damaged goods and the problem was resolved by the lovely Holly in two text messages. Despite being well outside the usual return policy, my situation was taken into account and was handled quickly, professionally and with empathy. The customer service i received from Holly was as high as the quality of FFS products. So thank you very much

Great company and brilliant customer service ! I have been a customer for some time now and everytime if I have had any issues with delivery or something ,they have been resolved very quickly .Recently I had a little issue with my blade delivery and Holly responded within minutes and sorted it out by offering to send a replacement .

FFS are amazing and they're app is so easy to use. I needed help with something and Holly was very promt and friendly to help me out.

Great products, so convenient, and great customer service! I wanted to swap my next blade delivery for a new handle instead as mine is old and a bit worse for wear now. I wasn’t able to do it online; I could swap the blades but for other products not a handle. I used WhatsApp to contact FFS to see if they could do it for me, and Holly replied super quickly and was more than happy to swap them! So pleased! Thank you FFS and Holly! x

Just wanted to say what a great customer service from Holly ! Quick reply on whatsup and swift resolution!

I ordered a razor and shave cream starter kit from FFS. The parcel arrived promptly and everything was great apart from the holder had been squashed in the post and was broken. I contacted FFS via WhatsApp and Holly responded within 5mins. She sent a replacement the same day and also mentioned that I might have made a mistake on my subscription order set up. She was quite right, I’d got in a muddle when deciding what to order. She sorted it all out for me, promptly and politely. No pushy sales tactics, just good customer service. Thanks Holly!

Holly was really helpful on whatsapp to deal with my query. Fabulous customer service thankyou

Nikki helped me get a replacement part with a swift and easy service. Really happy with the outcome and the ease of getting the issue resolved.

Bought these products on subscription for years, you wont beat them!

Also customer service is fantastic, just spoke to Nikki to change my address, super quick reply, super helpful!

Highly recommend

Holly was quick and helpful in solving my problem with a delivery query!

Love the razors, love the recycling scheme and every single time I contact them for support, they go above and beyond! This time it was Holly; I asked how to add a razor handle on to my next blade subscription delivery, as I couldn't do it from my end and my current one had broken - she added one on for me, free of charge! Love everything about this brand!

The razor and blades are very good but their subscription model is pants. You don't get a notification prior to your sub arriving so there is no way to cancel or pause it before payment is taken. You are forced to use the chatbot to skip a subscription date and have to go through all sorts of "offers" before you can amend it. The maximum subscription period is 4 months.

Disgrace company. First my partner, now me. Today I've served them an email which describes all: I am writing to formally demand the immediate cancellation of my subscription and the permanent deletion of all my payment details from your systems.

Despite cancelling my subscription over a month ago, another subscription shipment has been processed.

Today, I contacted your customer support via chat and was assured by one agent that the subscription had been cancelled. However, eight hours later, the subscription is still active and visible on my account.

I attempted to contact support again to resolve this issue, but the agent disconnected the chat without resolving the matter.

This email serves as formal notice. I am giving your company 24 hours from receipt of this message to:

1.Fully and permanently cancel my subscription.

2.Remove all of my stored payment information.

3.Confirm in writing that the above actions have been completed.

Failure to comply within 24 hours will leave me no choice but to escalate this matter to the Consumer Ombudsman for unfair and deceptive consumer practices.

I would also like to note that my partner experienced the exact same issue, which strongly suggests this is not an isolated incident but a recurring practice. Additionally, subscription prices have been increased without proper notification, which further raises concerns about compliance with consumer protection regulations.

I expect written confirmation within the stated timeframe."

Please...do not call me just waiting for respond email and we're saying goodbye to each other. No matter how good product is I will never support company like yours.

I had nothing but positives from FFS!
Ive been with them for 5 years now, they've sent out little gifts over the years. Can't fault the razors, also their tweezers are the best ive ever used and at the age of 35 ive been through a few!
My most recent interactions have blown me away, I emailed a couple of days ago to say that unfortunately my 10year relationship came to an end last week.. he found someone else 💔 i emailed to say I don't need anymore blades for a while because im stacked and won't be going through as many now. Holly went above and beyond! Sent THE kindest most uplifting email ive ever received from a company! She also included a little gift for me 🥲 SO if you're thinking about it.. DO IT! You will not regret it! Thank you FFS ❤️

Great products and great customer service - I accidentally made an order to the wrong address, and when I contacted customer service on WhatsApp Holly was so helpful and sorted things right away, and also went the extra mile and sorted the address on upcoming subscriptions as well. Everything was sorted within minutes of making my order and I was so impressed with the speed and quality of service. Would highly recommend this company :)

Had trialed the free trial and the razors/shaving cream are great, I’ve very sensitive skin and reactive to most creams but had no problems. Had to cancel due to current financial limits, and the customer service experience when cancelling was great. Really good service thank you

Absolutely abysmal service. Unlike so many other subscription services that you can alter delivery dates or pause at the click of a mouse this one wants you to wait around for “an agent to join the chat”. Why? Utterly ridiculous.

Fast replies and sorted my order query out straight away on WhatsApp.
Very helpful and friendly customer service.

Holly one in million goes extra quality special knowledge top notch experience treasured service

I had a problem with the product and Holly was amazing she sorted the problem immediately and sent out a replacement!