I contacted the customer service team through their WhatsApp channel, and Holly replied quickly. She was super helpful and efficient when I wanted to add a few bits to my subscription and have it se... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Super Customer Service Myself and my four daughters have used the FFS razor blades for years and have always been delighted with both the razors and razor blades. I was pleased to find that when I ne... Voir plus
L'entreprise a répondu
I have been using FFS blades for a few years now as they last a good time and don't give me any irritation (unlike other razors!). I also love that they recycle the blades too. To top it all off thei... Voir plus
L'entreprise a répondu
I’ve used FFS for years!!! I would never ever choose another razor and all the team are soooo lovely and helpful! Any query or question I have ever asked they sort me out so quickly and they are... Voir plus
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À propos de l'entreprise
- Salon d'épilation
- Boutique d'articles de toilette
- Boutique de santé et beauté
- Fournisseur de produits de beauté
- Industrie cosmétique
- Magasin de cosmétiques
Écrit par l'entreprise
FFS is a female first brand created to make shaving and beauty effortless. We deliver premium razors and simple skincare straight to your letterbox with flexible subscriptions that work around you. Everything is recyclable, cruelty free, and designed with women in mind. Our razor was rated Best Buy for performance and quality in Which? independent testing, scoring top in the UK. With a durable metal handle and diamond coated blades, it is built to last and gives a smoother, closer shave. You can also build simple routines for shaving, body care and skincare, with products designed to slot seamlessly into your day without the faff. No faff. No pink tax. Just products that perform.
Coordonnées de contact
Unit 6 Primary Point, Progress Drive, WS11 0JF, Cannock, Royaume-Uni
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4,7
Excellent
6 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Had a slight issue with order no…
Had a slight issue with order no problem it was rectified immediately by Holly exceptional customer service provided! Will continue to be a customer thank you !
24 mars 2026
Avis spontané
Réponse de FFS
Hey,Thanks for taking the time to leave us a review 😊.Im really glad we could get that sorted for you quickly.Team ffs 😊
So far, so great!
Saw them advertised through another site and decided to give them a shot. My trial order came very fast (I only placed the order 2 days ago and it arrived today!) and I can't wait to use it.
I had a question about my razor, and I used WhatsApp to contact the team. Holly answered my query instantly and was so lovely - she's a credit to the team.
26 mars 2026
Avis spontané
Réponse de FFS
Hey, Thanks for taking the time to leave us a review 😊. This is what we love to hear. Thanks for taking the time to share your experience, it means a lot. Team ffs ❤️.
Absolutely outstanding service
Absolutely outstanding service. Very few companies will send a replacement when the error was on my part in selecting a wrong address, I merely wanted to cancel my subscription and instead they’ve put everything right so’s that I can still try the product at no extra charge. Such friendly and personable customer service.
25 mars 2026
Avis spontané
Réponse de FFS
Hey Charlotte, Thanks so much for taking the time to leave this lovely review 😊.We know mistakes happen, No reason you should miss out because of it.
Really glad the team could get everything sorted for you, and even better that you’re still able to try the product.Team ffs ❤️
Great customer service
Great customer service. I had an issue with a handle and contacted for advice and Nikki, from customer services, has been super helpful and sorted my issue.
25 mars 2026
Avis spontané
Réponse de FFS
Hey Niabh, Thanks for taking the time to leave us a review. Its great to hear that Nikki was able to sort the issue out for you. 😊 Have a great day! Thanks, Team FFS x
Great experience with live chat
Great experience with live chat, had a little issue with my subscription but holly has sorted it straight away within a few minutes. Really helpful and professional. Thank you Holly
20 mars 2026
Avis spontané
Réponse de FFS
Hey Jo, Thanks for leaving us a 5 star review.So glad Holly could get that sorted quickly for you 😊.Thanks for taking the time to share your experience, it means a lot.Team FFS x
Great customer service and a fab…
Great customer service and a fab product! Thanks so much to Holly for helping me with my replacement razor :)
19 mars 2026
Avis spontané
Réponse de FFS
Hey Karen, thank you so much for leaving us a lovely review. We are so happy to hear that you love our products and service. Thanks again, Team FFS x
Holly was so helpful and sorted my…
Holly was so helpful and sorted my issue so fast. Really appreciate it. Thank you!
19 mars 2026
Avis spontané
Réponse de FFS
Hey Jessica, thanks for taking the time to leave us a review. Its great to hear that Holly was helpful 😊 Have a great day! Thanks, Team FFS x
Réponse de FFS
Hey Victoria, thanks for leaving us a 5 star review. We're happy to hear that the team were helpful. Thanks, Team FFS x
Reliable and fuss free
Been using FFS for years. It's been really hassle free and easy to use. Easy to change how often you get subscriptions online or ship orders sooner if needed. Communication is efficient and deliveries are always reliable. Customer service from Nikki was great the one time I needed to get in touch.
18 mars 2026
Avis spontané
Réponse de FFS
Hey Stephanie, thanks for leaving us a lovely review. We are really happy to hear that Nikki was able to help and appreciate your continued support ❤️ Thanks, Team FFS x
I contacted FFS Customer Service as I…
I contacted FFS Customer Service as I was having trouble updating my address due to a glitch on the website. Holly responded quickly and efficiently. She updated my address in minutes! Amazing service!
17 mars 2026
Avis spontané
Réponse de FFS
Hey Maya,Thanks so much for the lovely 5🌟review .We’re really glad Holly was able to respond quickly and get this updated for you.Team ffs 💖
Customer service :)
I needed a new handle after having mine for a few years. I spoke to Holly on the customer service team about the issues I was having with the handle and she added a new one to my next refill instantly, free of charge. I love everything about FFS, but the fact that i got to speak with a person regarding issies not a robot was 10/10😊
13 mars 2026
Avis spontané
Réponse de FFS
Hey Bethan.Thanks so much for taking the time to leave this lovely review 😊. We’re really glad Holly could get that sorted for you so quickly.Thanks again for your support. Team ffs 💖
The best razor I have ever used & just…
The best razor I have ever used & just introduced my Husband to them.
Lovely products, fast delivery & if you have any issues they are so fast at getting back to you & resolved my issue straight away.
Shout out to Holly she is definitely a credit to the team.
Fantastic all round.
13 mars 2026
Avis spontané
Réponse de FFS
Hey Caroline, Thanks so much for the lovely 5🌟review.We’re so glad to hear you’re loving your razor, and even better that your husband has joined the FFS club too.We’re really glad Holly could get everything sorted for you quickly.Team ffs 💖
Fabulous online customer service from…
Fabulous online customer service from Holly
Issue resolved and loyalty rewarded
13 mars 2026
Avis spontané
Réponse de FFS
Hey Katy.Thanks so much for the lovely 5🌟review . We are really pleased to hear the customer service you received was fabulous 💖 Team ffs 💖
Holly was really helpful and made me…
Holly was really helpful and made me stay with ffs
12 mars 2026
Avis spontané
Réponse de FFS
Hey Katie, Thanks for taking the time to leave a 5🌟 review. We are really pleased to hear the customer service you received was amazing, and you have decided to give us another try.. Team ffs 💖
A " free gift " turned into giant unwanted order
A " free gift " bonus for ordering over a certain amount at Cult that's now cost me over £20... couldn't cancel it immediately and then they send next shipment within weeks. Who needs a whole new multi pack of refills weeks after PLUS more shave cream PLUS wax strips. Clearly a scheme designed to lure you in and then max out a reorder you never wanted. Also no one click unsubscribe as you have to contact customer services... So annoyed I fell for this.
As a response to the FFS reply - yes it's all there. And all the onus is on the customer. Wait seven days. Contact customer service. Classic one click buy and many steps to undo. Also who changes blades after one use in a week that they need an immediate refill? Also why is the default tye most expensive refill package with many razors and more cream and wax strips? Tbh if it was just a £5 razor refill wouldnt be such an issue but charging immediate for a whole £20 feel deliberate.
1 mars 2026
Avis spontané
Réponse de FFS
Hey Veronika, Thanks for taking the time to share your experience. We’re really sorry to hear how frustrating this felt. Just to clarify how the offer works. When you claim the free gift through Cult Beauty, you’re then taken to our website to complete the sign up. During that process, the recurring refill plan is confirmed several times before checkout. Customers choose their refill frequency and it clearly states that the first refill order is scheduled after 14 days. The reason for the 14 day timing is because the trial kit only includes one blade. The idea is to give you time to try the razor first, without the risk of running out if you decide you like it. We always suggest giving the razor a try for around 7 days before making any changes, but after that you can adjust, delay or cancel your refill plan through your account. All of this information is shown during the sign up journey on our website. That said, if anything ever feels unclear we’re always happy to help. Our customer service team can be reached via email, WhatsApp, or phone, so there are plenty of ways to get in touch if you need support. Should you need any further help, please do reach out to us. Thanks, Team FFS x
Great Service from Holly
My order arrived without the holder for the shaver. I contacted customer service and Holly was very kind to send out the missing holder. Very happy 😊 Thank you Holly great service❤️
From Cathy
16 février 2026
Avis spontané
Réponse de FFS
Hey Cathy,Thanks so much for taking the time to leave this review 😊.We’re really glad Holly could get that missing holder sorted for you quickly.Great to hear you’re happy with the service. Team ffs ❤️
Excellent products and service
I’ve subscribed to ffs for a few years now and find their products high quality and reasonably priced. My subscription is easy to manage and I love trying their new, and expanding, product range. Their customer service is excellent and after a recent issue with my delivery Holly resolved it quickly and to my satisfaction. FFS is highly recommended by me
9 mars 2026
Avis spontané
Réponse de FFS
Hey, Thanks so much for being with us for so many years. That kind of loyalty means a lot, and thank you for the 5 🌟 review.
Great to hear you’re enjoying the products and having fun trying the newer additions too.Sorry there was an issue with your delivery, but we’re really glad Holly could get it sorted quickly for you.
Thanks again for the recommendation.Team ffs 💖
Great customer service
Great customer service - looking forward to getting my new razor x
9 mars 2026
Avis spontané
Réponse de FFS
Hey Charlotte, Thanks for taking the time to leave a 5🌟 review. We are really pleased to hear the customer service you received was amazing, Enjoy your new razor. Team ffs 💖
It was very easy to speak with customer…
It was very easy to speak with customer service about my query, Holly sorted out my updated information and notified me of when my next subscription will be sent. Super easy and was pleased with the response time thanks Holly
8 mars 2026
Avis spontané
Réponse de FFS
Het Georgie,Thanks for taking the time to leave a 5🌟 review. Really pleased to hear Holly could get your details updated and let you know when your next subscription is on the way. Quick, simple, and sorted. Team ffs 💖
Great customer service from Holly
Great customer service from Holly - Royal Mail delivered my parcel to the wrong address but Holly swiftly ordered another to be sent. I then got the package brought round by someone and Holly responded promptly and cancelled the new order. Friendly, polite and quick to respond. Razor is great too!
6 mars 2026
Avis spontané
Réponse de FFS
Hey Lois,Thanks for taking the time to leave a 5🌟 review. Really sorry to hear Royal Mail sent your parcel to the incorrect address, but we’re really glad Holly could jump in quickly to get a replacement sorted. Even better that she could cancel the new order once the original made its way back to you.Team ffs 💖
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