I contacted the customer service team through their WhatsApp channel, and Holly replied quickly. She was super helpful and efficient when I wanted to add a few bits to my subscription and have it se... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Super Customer Service Myself and my four daughters have used the FFS razor blades for years and have always been delighted with both the razors and razor blades. I was pleased to find that when I ne... Voir plus
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I have been using FFS blades for a few years now as they last a good time and don't give me any irritation (unlike other razors!). I also love that they recycle the blades too. To top it all off thei... Voir plus
L'entreprise a répondu
I’ve used FFS for years!!! I would never ever choose another razor and all the team are soooo lovely and helpful! Any query or question I have ever asked they sort me out so quickly and they are... Voir plus
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À propos de l'entreprise
- Salon d'épilation
- Boutique d'articles de toilette
- Boutique de santé et beauté
- Fournisseur de produits de beauté
- Industrie cosmétique
- Magasin de cosmétiques
Écrit par l'entreprise
FFS is a female first brand created to make shaving and beauty effortless. We deliver premium razors and simple skincare straight to your letterbox with flexible subscriptions that work around you. Everything is recyclable, cruelty free, and designed with women in mind. Our razor was rated Best Buy for performance and quality in Which? independent testing, scoring top in the UK. With a durable metal handle and diamond coated blades, it is built to last and gives a smoother, closer shave. You can also build simple routines for shaving, body care and skincare, with products designed to slot seamlessly into your day without the faff. No faff. No pink tax. Just products that perform.
Coordonnées de contact
Unit 6 Primary Point, Progress Drive, WS11 0JF, Cannock, Royaume-Uni
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4,7
Excellent
6 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Les gens ont aussi consulté
Great brand, great products.
Such a wonderful brand. Great products work well, sustainable, smell fantastic and beautifully packaged. Only ever had one minor issue that was quickly and helpfully resolved with zero fuss, thank you Holly for your superb customer service.
Will stick with this company for a long time. Thank you
16 avril 2026
Avis spontané
Réponse de FFS
Hey Bee,Thanks for leaving us a 5 star review 😊. I am so pleased to hear you love every thing about or service and products.We are always here for you when you need us.😇.Team ffs 💗
Great products and super helpful…
Great products and super helpful customers service via what's app
15 avril 2026
Avis spontané
Réponse de FFS
Hey Radhika,Thanks for leaving us a 5 star review 💗 .Really pleased to hear you love our products and rate our customer service 🙌. Team ffs 😊
I used the WhatsApp messaging service…
I used the WhatsApp messaging service to ask some questions about reactivating my subscription and adding another razor for my daughter. I also asked for a replacement razor as my head broke. I spoke with holly was incredibly helpful, kind and efficient. She processed my order and even threw in a free gift! Excellent service and great products. Thank you!
14 avril 2026
Avis spontané
Réponse de FFS
Hey Gemma,Thanks for leaving us a 5 star review 💗.So glad you reached out to us on WhatsApp, and even better that Holly got everything sorted for you.Getting your subscription back up and running, adding an extra razor, and sorting a replacement, all in one go just how it should be. Team FFS 😊
Really great customer service
Really great customer service. Sorted my issue out for me quickly and with ease. Very friendly. Highly recommend FFS. Been using their products for a while now and always really happy.
13 avril 2026
Avis spontané
Réponse de FFS
Hey Amy, thanks for taking the time to leave us a lovely review. We are super happy to hear that the team managed to help resolve your issue quick and easy. Thanks your support 😊 Team FFS x
Been using FFS for years
Been using FFS for years on subscription and always had brilliant service. Recently I had an issue adding a product to my subscription and Holly dealt with it so quickly and easily. It was also via WhatsApp which is much more user friendly than waiting for a chat which times out or an email. Would recommend to anyone looking for a razor service they care for their customers.
13 avril 2026
Avis spontané
Réponse de FFS
Hey Heather, thanks so much for leaving us such a lovely review ❤️ We'll pass this straight onto Holly; she'll be so happy 😊 Thanks for your continued support. It really means a lot. Team FFS x
Just made an order for a subscription…
Just made an order for a subscription of the razer not received yet so cant comment on the product yet but if it is anything like the customer service it wont be disappointed
11 avril 2026
Avis spontané
Réponse de FFS
Hey Kerry, Thanks for leaving us a 5 star review 😊, You will not be disapointed with thee products, hopefully they will be with you soon.Team ffs 💖
Excellent customer service
Holly from customer service was a great help for amending my subscription and I got some complementary gifts as a bonus,very good customer service! I recommend FFS beauty 100%
11 avril 2026
Avis spontané
Réponse de FFS
Hey Christina,Thanks for leaving us a 5 star review 😊Really pleased to hear you love our products and customer service.😊Team ffs 💖
Great customer service
I’ve been using FFS for a while now - it’s so convenient l I had to contact customer services today as I hadn’t received my order - it seems the carrier sent it back. I contacted the what’s app support - talked to Nikki and it was sorted within 10 mins - my parcel is back on the way to me. Thanks for resolving so quickly 💜
8 avril 2026
Avis spontané
Réponse de FFS
Hey Jade,Thanks for leaving us a 5 star review ☺️. So glad we could get that sorted quickly for you.Thanks for your patience and for sticking with us.💖Team ffs 💕
Always good products
Always good products. The customer service is really good especially Holly!!!
4 avril 2026
Avis spontané
Réponse de FFS
Hey Alice,Thanks for leaving us a 5 star review 😊Really pleased to hear you love our products and customer service.😊Team ffs 💖
Holly dealt with my query quickly and…
Holly dealt with my query quickly and efficiently. Being a long standing customer, I cannot fault their product or service ☺️
3 avril 2026
Avis spontané
Réponse de FFS
Hey Carlie, Thanks for leaving us a 5 star review 😊Exactly how it should be. Quick, easy, sorted, And a long-time customer too. We love to see it.Thanks for sticking with us, it means a lot.Team ffs 💖
Spoke with Holly as I wanted to cancel…
Spoke with Holly as I wanted to cancel my subscription as I felt the razors weren’t working for me as a PCOS girlie. She offered me a different razor head to try and threw in some sweet freebies which I’m super grateful for! She was a delight to deal with and a real credit to your company.
2 avril 2026
Avis spontané
Réponse de FFS
Hey Rach,Thanks for leaving us a 5 star review 😊We know shaving with PCOS can be a bit of a minefield, so we’re really glad Holly could step in and help find a better fit for you.Team ffs 💖
Réponse de FFS
Hey Corinne, Thanks so much for the lovely 5🌟review, So pleased to hear the team were able to fix your issue for you😊.Team ffs 😊
FFS Shaving: Exceptional Service & A Subscription That Actually Works for You
I’ve been using FFS Shaving for a while now and honestly couldn’t be happier. They genuinely look after their existing customers, which is so rare these days. The subscription is super easy to manage—no hassle if you need to tweak or pause it—and everything just works exactly how you want it to.
On top of that, their customer service is absolutely fantastic. Quick, helpful, and always friendly. It really feels like they care, not just about getting new customers, but keeping the ones they already have happy too.
Overall, a brilliant company and a service I’d highly recommend! 💕
1 avril 2026
Avis spontané
Réponse de FFS
Hey Melissa,This one means a lot 💕.Looking after our customers isn’t a bonus, it’s the whole point. So we’re really glad that’s coming through.Subscriptions should be easy. Change it, pause it, tweak it. no hassle. Just how it should be.And we’ll always be here when you need us.Thanks for the recommendation. We appreciate it more than you know 😊.Team ffs 💖
Had an amazing experience today with…
Had an amazing experience today with Holly. Needed to change my order due to having to many blades...Holly informed me that I could change for other items they have e.g new razor handle ( thankyou) as great idea.
31 mars 2026
Avis spontané
Réponse de FFS
Hey Allison,Thanks for leaving us a 5 star review, your plan is so flexible, you can change your order as often as you need, I am so pleased to hear Holly was on hand to help😊 .Team ffs 💖
perfect customer service
Order arrived in good time. Great customer service- I wasn’t able to pay the next months order and Holly pushed it back for me and gave me extra discount to help me out. Brilliant service!!
31 mars 2026
Avis spontané
Réponse de FFS
Hey Faye,Thanks for taking the time to leave us a review 😊So glad we could make that a bit easier for you, we are always here to help.Team ffs 💖
Excellent Customer Service
Excellent Customer Service. I’ve been using these blades for years, they are absolutely brilliant - I wouldn’t use anything else.
30 mars 2026
Avis spontané
Réponse de FFS
Hey Elaine, Thanks for taking the time to leave us a review 😊Really pleased to hear you are loving our blades after years of use 💖
You know where we are if you ever need us. Team ffs 💖
Mixed feelings
Really mixed feelings on this one!
I chose to switch to this brand for razors as I wanted an option with recyclable blades which wasn't a safety razor.
Overall, I'm happy with the razor itself. It feels like a quality item, and the blades are good. My only niggle is the handle isn't anywhere near as 'grippy' as my previous razor, so I'm always worried I might drop it and cut myself, but that hasn't happened yet.
My main concerns are with how the company operates. It feels like it's trying very, very hard to upsell / get customers to buy extra products (more than pretty much any other brand I've come across). I appreciate it's trying to make money, but to me, this feels really out of line with the company's claims of being sustainability-focused.
I also don't like how any changes to the subscription require the use of a chatbot (which also tries to sell you extra stuff...), and that subscriptions can only be paused for 3 months at any one time.
28 mars 2026
Avis spontané
Réponse de FFS
Hey Marie, Thanks for taking the time to share this 🙂, it’s really helpful.Glad to hear the razor and blades are hitting the mark. On the handle, we get it. It’s designed to be ergonomic. We never want things to feel pushy or overcomplicated. The goal is simple. Great shaving, on your terms.
Subscriptions should work around you,. If you ever want a hand managing yours, our team can step in and sort it quickly without the back and forth. Team ffs 💖
Highly recommended
I’ve been using ffs for years now, since they started I believe! And never been disappointed. The razors are the best I’ve ever used and will never change.
I recently had a problem with the razor handle and realised it had a lifetime guarantee so messaged the customer care via what’s app, I spoke to Holly who has arranged a new one to be sent to me.
Great service and fast response! I highly recommend this service :)
28 mars 2026
Avis spontané
Réponse de FFS
Hey Danielle, An OG customer 😍. We love to see it.
So glad you’re still loving the razors after all this time. That’s exactly what we’re here for. And yes that lifetime guarantee has your back.Thanks for sticking with us and for the recommendation. It means everything.Team ffs 😊
Holly was great
Holly was friendly and helpful. Dealt with my request with ease and talked through options etc.
27 mars 2026
Avis spontané
Réponse de FFS
Hey Grant, Thanks so much for the lovely 5🌟review. Really pleased to hear Holly dealt with your request with ease,Team ffs 😊
Fab company
Fab company, been with them years, customer service is great, I dealt with Holly who easily fixed a small problem.
27 mars 2026
Avis spontané
Réponse de FFS
Hey Sarah, Thanks so much for the lovely 5🌟review, So pleased to hear Holly was able to fix your issue for you😊.Team ffs 😊
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