I contacted the customer service team through their WhatsApp channel, and Holly replied quickly. She was super helpful and efficient when I wanted to add a few bits to my subscription and have it se... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Super Customer Service Myself and my four daughters have used the FFS razor blades for years and have always been delighted with both the razors and razor blades. I was pleased to find that when I ne... Voir plus
L'entreprise a répondu
I have been using FFS blades for a few years now as they last a good time and don't give me any irritation (unlike other razors!). I also love that they recycle the blades too. To top it all off thei... Voir plus
L'entreprise a répondu
I’ve used FFS for years!!! I would never ever choose another razor and all the team are soooo lovely and helpful! Any query or question I have ever asked they sort me out so quickly and they are... Voir plus
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À propos de l'entreprise
- Salon d'épilation
- Boutique d'articles de toilette
- Boutique de santé et beauté
- Fournisseur de produits de beauté
- Industrie cosmétique
- Magasin de cosmétiques
Écrit par l'entreprise
FFS is a female first brand created to make shaving and beauty effortless. We deliver premium razors and simple skincare straight to your letterbox with flexible subscriptions that work around you. Everything is recyclable, cruelty free, and designed with women in mind. Our razor was rated Best Buy for performance and quality in Which? independent testing, scoring top in the UK. With a durable metal handle and diamond coated blades, it is built to last and gives a smoother, closer shave. You can also build simple routines for shaving, body care and skincare, with products designed to slot seamlessly into your day without the faff. No faff. No pink tax. Just products that perform.
Coordonnées de contact
Unit 6 Primary Point, Progress Drive, WS11 0JF, Cannock, Royaume-Uni
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4,7
Excellent
6 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Les gens ont aussi consulté
I was having difficulty finding where…
I was having difficulty finding where to add a discount code. Holly was really patient and helped me out quickly. It’s nice to talk to a real person and not to be left waiting for ages.
23 juin 2026
Avis spontané
Réponse de FFS
Hey Amy, Thank you for your lovely review! 😊
We're delighted to hear that Holly was able to help you quickly with your discount code and make the process as smooth as possible. We know how frustrating it can be when you're struggling to find something online, so we're always happy to step in and help. 🙌
It's especially nice to hear that you appreciated being able to speak to a real person without long waiting times. Providing fast, friendly support is something we take great pride in. 😊Team ffs💗
Replacement Item
Ordered a Fathers Day box, accidentally received a misprint on the personalisation - spoke to customer services on WhatsApp, sent me a replacement within 24 hours and a little freebie. Holly was a delight to deal with, as all the customer service team always are. There’s a reason why I will never switch razor companies! As ever… Thank you so much!
11 juin 2026
Avis spontané
Réponse de FFS
Hey Courtney,Thank you so much for your amazing review! ⭐😊
We're sorry there was an issue with the personalisation on your Father's Day box, but we're delighted to hear that Holly was able to get everything sorted quickly and have a replacement with you within 24 hours 🚚. We're glad the little freebie was appreciated too! 🎁Providing friendly, responsive support is something we're incredibly passionate about, and feedback like yours means the world to us.Team ffs💗
Great customer service
I wanted to add something to my regular blades order, and save myself an additional postage fee. I contacted FFS via WhatsApp and Nikki sorted it all out quickly and efficiently. I have been using this company for several years now. Great customer service, thanks Nikki
15 juin 2026
Avis spontané
Réponse de FFS
Hey Jenny, Thank you for your lovely review and for being a loyal FFS customer! 😇 We're delighted Nikki was able to help you update your order and avoid an extra postage charge. It's great to hear you had a smooth, hassle-free experience. We're proud of the customer service that keeps customers coming back.Thanks again for your support.Team ffs💗
Excellent customer service
I have been using FFS for my razors and other products for a long time and would highly recommend. They have great deals for members and my experience of their customer service has always been excellent. Today I spoke to Holly, via WhatsApp, to amend my subscription. Within minutes my request was confirmed and actioned and at no stress for me at all. Will continue to use FFS.
18 juin 2026
Avis spontané
Réponse de FFS
Hey Sophie,Thank you for your lovely review!💗
We're pleased to hear that you've had such a positive experience with both our products and customer service. It's great to know that Holly was able to help when your razor handle took an unexpected tumble from the shower shelf! We're proud to offer high-quality products at great value, and our blades have even been recognised with a Which? Best Buy award. Just as importantly, we always aim to provide the kind of customer service that keeps our customers smiling.Thank you for your recommendation and for taking the time to share your experience. Team FFS 💗
Great company
Great company. Reasonable prices and the products are of great quality. Even replaced my razor handle after my husband knocked it off the shower shelf and it broke! Holly on customer services was very helpful. Very good experience and would recommend FFS to anyone.
18 juin 2026
Avis spontané
Réponse de FFS
Hey Natalie,Thank you for your lovely review!🤩
We're delighted to hear that you've had such a positive experience with both our products and customer service. It's great to know that Holly was able to help when your razor handle took an unexpected tumble from the shower shelf!
We're proud to offer high-quality products at great value, and our blades have even been recognised with a Which? Best Buy award. Just as importantly, we always aim to provide the kind of customer service that keeps our customers smiling.
Thank you for your recommendation and for taking the time to share your experience. Team ffs 💗
Fantastic Customer Service
I’ve been with FFS for years and have always loved the products, but it’s the customer service that has really impressed me this week.
My razor handle had become chipped with age, so I got in touch for some advice. Holly was absolutely brilliant. She was friendly, helpful and arranged for a replacement handle free of charge.
In a world where good customer service can be hard to find, this was such a positive experience. Thank you Holly and the team at FFS for looking after your customers so well, you are amazing 🤩
18 juin 2026
Avis spontané
Réponse de FFS
Hey Carol, Thank you so much for your wonderful review and for being part of the FFS community for so many years!💗We're delighted to hear that you've continued to love our products, but even more so that Holly was able to provide such a positive experience when you got in touch. We're also proud to have been recognised with a Which? Best Buy award for our blades, but we know great products are only part of the experience. Providing friendly, helpful customer service is just as important to us, so it's fantastic to hear that Holly and the team were able to look after you so well. Team ffs ⭐
Quick easy and very efficient
Quick easy and very efficient
So handy to use WhatsApp
Problem solved within 2 minutes
16 juin 2026
Avis spontané
Réponse de FFS
Hey Victoria,Thank you for your fantastic review!💗 We're delighted to hear that our WhatsApp support made getting help quick and easy, and that your issue was resolved within just a couple of minutes.We know convenience matters, so it's great to hear that being able to contact us through WhatsApp worked so well for you.
We're also proud to have been recognised with a Which? Best Buy award, and we're committed to providing both high-quality products and excellent customer service. Feedback like yours reassures us that we're delivering on that promise.Team ffs 💗
Holly great customer service
Holly was really helpful when I couldn't work out how to update my payment details. She sorted it for me. Only reason it's not five stars is that I couldn't find out how to do it myself!
16 juin 2026
Avis spontané
Réponse de FFS
Hey Alexander, Thank you for taking the time to leave us a review! 😊We're so pleased to hear that Holly was able to help get your payment details updated quickly and easily.
We also really appreciate your feedback about the process itself. We always want managing your subscription to be as straightforward as possible, so it's helpful to know where we can improve the customer experience.
As a Which? Best Buy award winner, we're committed to providing excellent service and making things as simple as possible for our customers, so feedback like yours is invaluable in helping us continue to improve. Team ffs 💗
Unexpectedly sorted!
Whilst I waited a long while for an assistant to join the virtual query session which I had to leave but someone unexpectedly emailed me back to confirm that the subscription changes I wanted had been made.
8 juin 2026
Avis spontané
Réponse de FFS
Hey Petrina, thanks you so much for your review. We're sorry to hear there was a wait for an agent on our live chat. That said, we're pleased our team was able to follow up by email and get your subscription changes sorted for you. Team ffs 💗
I asked a question and Nikki answered…
I asked a question and Nikki answered straight away - very impressed with the ⭐️⭐️⭐️⭐️⭐️ Five Star Customer Service - Thank you 😊
5 juin 2026
Avis spontané
Réponse de FFS
Hey Claire,Thank you so much for this lovely 5 ⭐️ review,Were so pleased to hear your question was quickly answered for you 😊.
Team ffs 💗
Such a great brand!
Such a great brand! I have used them for years after being referred by a friend! Lovely customer service very quick and efficient! Helped me massively when the system was down and I messed up an order. Refunded me right away. Nikki was amazing what a star! Thank you so much for all your help!
5 juin 2026
Avis spontané
Réponse de FFS
Hey Chantelle, Thank you so much for this lovely review! 💜We're happy to hear you've been with us for years and that a friend's recommendation brought you to FFS in the first place.It's fantastic to hear our customer service team could help when things went a little off track. Team ffs 💗
I contacted the WhatsApp support…
I contacted the WhatsApp support regarding my order and was helped promptly by Nikki. There were no long delays with responses as I have experienced with other companies. I also like the brand in general. Although I have never tried the skin care I am happy with the quality of the razor blades and handles and have been using them for several years now. Thanks again for everything!
5 juin 2026
Avis spontané
Réponse de FFS
Hey Victoria,Thank you so much for your lovely review! 💜
We're delighted to hear Nikki was able to help you quickly and that you had such a positive experience with our WhatsApp support. We know how frustrating long response times can be, so we're pleased we could get things sorted without the wait.Team FFS 👏
The team are just lovely
The team are just lovely - super responsive and helpful. I've been a customer for years now and I still love the product but I'm still a customer because they're so flexible. Thanks Holly for helping me out so quickly this morning!
4 juin 2026
Avis spontané
Réponse de FFS
Hey Emily,Thank you so much for your lovely review! 💜
We're delighted to hear you've been with us for so many years and that you're still loving the products. Flexibility is a huge part of what we do, so it's great to know that's made a difference for you.Team FFS x
I am sadly not impressed with the…
I am sadly not impressed with the product . The razor is nice and of good quality but the blades are really very average. The repair and soothe body cream is not a premium product neither.(composition and packaging) .
I cancelled my subscription so considering other reviews here I hope this has been acknowledged since I do not want to use this product again.
4 juin 2026
Avis spontané
Réponse de FFS
Hey Tanja, Thank you for taking the time to share your feedback with us.We're sorry to hear that the products haven't lived up to your expectations. While we're pleased to hear you liked the quality of the razor handle itself, we're disappointed that the blades and Repair & Soothe Body Cream weren't the right fit for you. Thank you for providing your information, I can confirm your account was cancelled as per your request.Team ffs.
I asked advice via the WhatsApp about…
I asked advice via the WhatsApp about my subscription and a lovely lady, Holly, was really helpful and accommodating to my needs. FFS beauty is a fab service and their products are amazing 👏
2 juin 2026
Avis spontané
Réponse de FFS
Hey Carol, Thanks so much for leaving us a review.So happy to hear Holly was able to help via whatsapp. Team FFS 💗
Very helpful and understanding
Very helpful and understanding
Quick to respond
Thank you so Much Holly , you’re a star ⭐
1 juin 2026
Avis spontané
Réponse de FFS
Hey Mumbi, Thanks so much for leaving us a review. We are so happy to hear that Holly was able to help 🙌 Team FFS x
Delivery issue
My delivery was returned to the company due to an address problem, I messaged the company and they replied next day and were very helpful and offered a replacement to be sent. There customer service is second to none and I would totally recommend this company. I haven't tried the products yet but looking forward to using them.
2 juin 2026
Avis spontané
Réponse de FFS
Hey Rachel, Thank you for leaving a review.Sorry your delivery went on a little detour, but glad the team jumped in quickly and got a replacement sorted for you.Helpful, quick, and no hassle. That’s what we aim for. Team FFS 🙌
Great customer service and products
I’ve had a subscription with FFS for a few years now and they’re a really good brand to deal with - I’ve had a couple of minor issues and I’ve been able to speak to them on WhatsApp and resolve v quickly which is rare these days! The razors are great and a massive improvement on plastic ones I was using before.
30 mai 2026
Avis spontané
Réponse de FFS
Hey Emma,Thanks for leaving a review.Really pleased to hear we were able to sort your minor issues out quickly through whatsapp.And glad the razors have been a solid upgrade too.💗 Team FFS 🙌
Amazing quality and price
Love the quality of FFS blades and razors, managing my account and subscription is effortless, affordable and convenient, I’ve been using them for 3 years now! Customer service is fab too, thanks Holly!
29 mai 2026
Avis spontané
Réponse de FFS
Hey Charlotte, Thanks for leaving a review.Three years with us and still loving it, that says it all.Easy subscriptions, great value, and blades that do the job.And we’ll make sure Holly sees this too.
Thanks for sticking with us 💗. Team FFS x
Perfect customer service from Holly via…
Perfect customer service from Holly via WhatsApp
29 mai 2026
Avis spontané
Réponse de FFS
Hey John, Thanks so much for leaving us a review. We are so happy to hear that Holly was able to help 🙌 Team FFS x
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