I contacted the customer service team through their WhatsApp channel, and Holly replied quickly. She was super helpful and efficient when I wanted to add a few bits to my subscription and have it se... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Super Customer Service Myself and my four daughters have used the FFS razor blades for years and have always been delighted with both the razors and razor blades. I was pleased to find that when I ne... Voir plus
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I have been using FFS blades for a few years now as they last a good time and don't give me any irritation (unlike other razors!). I also love that they recycle the blades too. To top it all off thei... Voir plus
L'entreprise a répondu
I’ve used FFS for years!!! I would never ever choose another razor and all the team are soooo lovely and helpful! Any query or question I have ever asked they sort me out so quickly and they are... Voir plus
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À propos de l'entreprise
- Salon d'épilation
- Boutique d'articles de toilette
- Boutique de santé et beauté
- Fournisseur de produits de beauté
- Industrie cosmétique
- Magasin de cosmétiques
Écrit par l'entreprise
FFS is a female first brand created to make shaving and beauty effortless. We deliver premium razors and simple skincare straight to your letterbox with flexible subscriptions that work around you. Everything is recyclable, cruelty free, and designed with women in mind. Our razor was rated Best Buy for performance and quality in Which? independent testing, scoring top in the UK. With a durable metal handle and diamond coated blades, it is built to last and gives a smoother, closer shave. You can also build simple routines for shaving, body care and skincare, with products designed to slot seamlessly into your day without the faff. No faff. No pink tax. Just products that perform.
Coordonnées de contact
Unit 6 Primary Point, Progress Drive, WS11 0JF, Cannock, Royaume-Uni
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4,7
Excellent
6 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Les gens ont aussi consulté
Easy refund
I didn't get a reminder that the next order of my subscription was due and this month didnt need them yet so messaged customer service and was issued a full refund. Really quick response on WhatsApp!
28 mai 2026
Avis spontané
Réponse de FFS
Hey Victoria,Thanks for leaving a review. Sorry we caught you at the wrong time with that order, but glad the team got it refunded quickly for you. WhatsApp, quick replies, and sorted without the back and forth. That’s how it should be. Really appreciate you taking the time to share 💗Team ffs 😊
FFS supply the absolute best razor…
FFS supply the absolute best razor blades, since using I’ve never managed to cut myself. The personalised razors are amazing too, I’ve even purchased one for my daughter as her first razor! I’ve been using the blades for years and wouldn’t go anywhere else now. I love how the blades come with a cover which is great for travelling and the holder also comes in really handy. Customer service is phenomenal - highly recommend!
27 mai 2026
Avis spontané
Réponse de FFS
Hey Sophie, Thanks for leaving a review. Love that you’ve even got your daughter started with her first razor too. Starting off right makes all the difference.And those little extras, the cover, the holder, they just make life easier.Thanks for the recommendation, it means a lot 💗 Team ffs 💗
Brilliant customer service at FFS
Brilliant customer service at FFS! Very quick response by NIKKI regarding a free replacement of a broken razor holder. I really appreciate this! 😃👍
27 mai 2026
Avis spontané
Réponse de FFS
Hey, Thanks for leaving a lovely review.
Sorry your handle broke, but glad Nikki got that sorted quickly with a free replacement. That’s exactly how it should be.
We’ll pass this on to her, she’ll really appreciate it 💗Team ffs x
Great customer service
Great customer service, solving my problem with one message. Thanks Holly!
25 mai 2026
Avis spontané
Réponse de FFS
Hey Melissa, thanks so much for leaving us a review. We are so happy to hear that Holly was able to help 🙌 Team FFS x
Great customer services
Great customer services, very helpful and prompt in replying.
23 mai 2026
Avis spontané
Réponse de FFS
Hey Fran, thanks so much for leaving us a review. Quick replies and helpful support, exactly how it should be.Really appreciate you taking the time to share 💗Team ffs💖
Excellent customer service, excellent razors BUT unfortunate company tactics.
I have used FFS for years and their razors are excellent. However, I am cancelling today for the second—and final—time due to their frustrating and anti-consumer business ethics.
My first cancellation happened after I clicked an email link for "more info" on their facial razor, which automatically signed me up for a hidden, hard-to-cancel add-on subscription. This second time, I realised they intentionally do not send reminder emails before billing and shipping. I wasn't ready for more blades and wanted to remove a shaving cream add-on that I disliked, but forgot.
While I accept partial blame for forgetting the date, modern life is busy. FFS clearly relies on customer forgetfulness to extract money. Ironically, they add massive friction to a subscription service by forcing you to contact customer service to cancel, rather than offering a simple button online.
Their main competitors send helpful reminder prompts and offer automated, one-click cancellations. FFS knows this. It is a shame that a company with such a great physical product relies on dirty, outdated subscription traps to keep your money. I will not be returning.
20 mai 2026
Avis spontané
Réponse de FFS
Hey Sara, Thank you for taking the time to share your feedback, and we're genuinely pleased to hear you've loved our razors over the years. We're sorry to hear this experience has led you to cancel, and we appreciate you raising these points. We do want to gently clarify that order dates are confirmed at checkout when you sign up, and your next refill date is always visible in your customer account portal. From there, you can pause, skip, swap products, or cancel your refill plan at any time without needing to contact us. We hear your feedback on reminder notifications and it's something we continue to review. We hope you might consider giving us another chance in the future. Thanks, Team FFS x
I sent a message via their WhatsApp and got a reply really quickly from Holly, she was able to help me with exactly what I needed
19 mai 2026
Avis spontané
Réponse de FFS
Hey, thanks so much for leaving us a review. We are so happy to hear that Holly was able to help 🙌 Hope you have a fab day. Team FFS x
Dealt with Holly today
Dealt with Holly today, very nice person who sorted my query very quickly and with no hassle. Highly recommended
18 mai 2026
Avis spontané
Réponse de FFS
Hey Julie, thanks so much for leaving us a lovely review. We are super happy to hear that Holly was able to help with your query. Please do let us know if you need anything else 😊 Thanks again, Team FFS x
It's the best grooming kit I've tried
It's the best grooming kit I've tried. The razor is smooth even on sensitive skin, no redness, no nicks. The LazyFella bar pairs really well with it, lather up nicely and smell good without being overpowering.
Everything you need. My morning routine is quicker and I actually look forward to it now.
Would recommend to any guy who just wants to look decent without making a big deal of it.
17 mai 2026
Avis spontané
Réponse de FFS
Hey Alex, Thanks so much for taking the time to leave a review. We're really glad to hear the razor is working well for your sensitive skin and that the LazyFella bar has become part of your routine too. Smooth shaves, no irritation, and a quicker morning routine is exactly what we were aiming for. We really appreciate the recommendation and your support. Thanks, FFS x
Helpful Holly exemplifies FFS service
Holly was very helpful fixing an order error. I've always found the team at FFS to be friendly and accommodating. In addition, I really like their products, which are excellent for sensitive face shaving in particular.
14 mai 2026
Avis spontané
Réponse de FFS
Hey Willow, Thanks so much for your kind words. We’re really pleased Holly could help get everything sorted for you. Great to hear you’ve consistently had a good experience with the team too. Sensitive skin can be hard to please, so we’re especially glad our products are working well for your face shaving routine. Thanks again for your support.
Excellent Customer Service
I had an issue with using a rewards voucher and the customer service was excellent. It was Holly who helped me and she was so friendly and got everything sorted so quickly. Great company with great products and brilliant staff.
15 mai 2026
Avis spontané
Réponse de FFS
Hey Janet, Thanks so much for the lovely review. We’re really pleased Holly could get your rewards voucher sorted quickly for you. Friendly, helpful service is exactly what we aim for, so it’s great to hear that came across. Thanks again for your support. We’re so glad you’re loving the products too. Team FFS x
Great help from Holly
Great help from Holly, needed my address updated on my order. Quickly sorted through a few WhatsApp communications.
15 mai 2026
Avis spontané
Réponse de FFS
Hey Chloe, Thanks for your review. Really glad Holly could get your address updated quickly for you. Easy, fuss-free support is exactly how it should be. Thanks again for your support. Team FFS x
Cannot rate this company highly enough …
Cannot rate this company highly enough
💯 would definitely recommend
And Holly was brilliant on my WhatsApp chat
THANK YOU XXX
12 mai 2026
Avis spontané
Réponse de FFS
Hey Sue, Thank you so much for the lovely review. We’re so pleased you’d recommend us, and we’ll make sure Holly sees your kind words too. Glad she could help get everything sorted for you on WhatsApp. Thanks again for all the support. Team FFS x
Missing item but holly had added to my…
Missing item but holly had added to my next order. Fast response and super helpful customer service
8 mai 2026
Avis spontané
Réponse de FFS
Hey Charlotte, Thanks for your review. We’re really sorry there was an item missing from your order, but glad Holly could get this sorted quickly for you by adding it onto your next delivery. Thanks again for your support and for highlighting our customer service team. Team FFS x
Great customer service from Holly over…
Great customer service from Holly over WhatsApp today, very impressed.
7 mai 2026
Avis spontané
Réponse de FFS
Hey Emma, Thanks for leaving a review. So glad Holly got that sorted quickly for you on WhatsApp.Really appreciate you taking the time to share 💗Team ffs x
Amazing Customer Service
Asked the online help service about cleaning the handle of my razor as I'd left it too long and there was buildup on there. They will be sending me a new razor handle free of charge on my next order, amazing customer service, thank you!
7 mai 2026
Avis spontané
Réponse de FFS
Hey Eleanor, Thank you for leaving a 5 star review. Glad the team got you sorted with a fresh handle, nice and easy. Best Team ffs 😊
Excellent communication skills
Excellent communication skills. 5 star customer service. Really impressed. Would highly recommend both the company and the product.
6 mai 2026
Avis spontané
Réponse de FFS
Hey Yvonne. Thanks for leaving a 5 star review.I am really pleased to hear the service and products are top notch.Best Team ffs 😊
These guys are brilliant
These guys are brilliant
So responsive to any question and if you have a subscription they have a lifetime guarantee on your razor handle which I just used as mine broke after 6 years of use!
Their customer service is so friendly and helpful- just what you need.
6 mai 2026
Avis spontané
Réponse de FFS
Hey Charlotte, Thanks for leaving us a 5 star review 😊Six years out of your handle, that’s a solid run. Glad we could get that sorted under the lifetime guarantee.Fast, friendly support is exactly what you should expect, no chasing, no hassle. Really appreciate you taking the time to share 💗Team ffs 😊
Excellent customer service and first…
Excellent customer service and first class products , brilliant value for money Would highly recommend
6 mai 2026
Avis spontané
Réponse de FFS
Hey Sian,Thanks for leaving a review.Great products and great value, exactly what we’re here for.Really appreciate the recommendation 💗 Team ffs 😊
Great service from Holly
I’ve used FFS for years, and I needed to replace a handle that has seen better days. I couldn’t work out how to add it to my blade refill subscription order so contacted customer services via WhatsApp and Holly responded almost immediately to help. Not only did she add it on to my order but also completely free of charge which was unexpected and lovely.
Hassle free and fab service.
4 mai 2026
Avis spontané
Réponse de FFS
Hey Eden,Thanks for leaving a fabulous review 💗, Years with us and still going, we love to hear it.So glad Holly could jump in on WhatsApp and get that handle added for you. And a freebie? Even better.
Hassle-free is exactly how it should be. We’ll pass this on to her, she’ll be really pleased 💗Team ffs 😊
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