Fidelitywarrantyservices Avis 

After my car had been at the dealership for five months, the dealership and the warranty provider never managed to agree on what the actual fault was. During those five months, the warranty provider demanded extensive documentation regarding the car's maintenance, as well as photos and videos of the issue—all of which the dealership submitted, only for them to be rejected multiple times. Eventually, they demanded that I pay the dealership to tear down the engine to expose the fault and—on top of that—sign an agreement stating that if they denied the claim, I would be responsible for the entire cost. I called every day; customer service always gave me conflicting information about my claim. Whenever I asked to speak with an inspector or supervisor, I was always told no. During one call, a representative named John Barrera even told me I should know about mechanics—that I ought to watch the videos and figure out what was wrong with my car myself—and he even asked if I was hiding something regarding the car's condition. Samuel from customer service was very diligent and was the only one who escalated my case to a supervisor, but by then, the warranty provider had already demanded "teardown authorization," refusing to proceed with the claim until I agreed to it (a condition I couldn't possibly accept, given that the dealership kept providing a diagnosis the warranty provider wouldn't accept). They put you in a situation where the customer always loses. They sell you the contract as an "unlimited warranty," yet everything is excluded. Please, do not buy this warranty.

Trying to obtain information on auto warranty plans from Fidelity Warranty Services. Phone number does not offer option for inquiries. There is no Sales Department. Website does not offer prices for specific plans. Makes me wonder about the kind of customer service offered once anyone finds the miraculous way to sign up.

Poor customer service. Writes contracts that are non-refundable even though the end user gets zero value.

When you are entitled to cancel your policy, they drag their feet. I have been waiting 48 days for a response to my cancellation request. When consumers call them, they leave consumers on hold for extremely long times but if you indicate you are a dealer on the automated system, it tells you how long the hold will be and offers a call back. Just another company that has no respect for their customers after taking their money.

*update: someone finally helped me resolve the issue but it wasn’t easy.