An amazing service. Prices seem reasonable, the range is good, online info is useful, and delivery was swift. But what really amazed me is the service. It's a rare thing these days to even (eventua... Voir plus
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Lisez les avis des autres
Excellent company and they actually called to make sure I had everything I needed and all was correct with my order!!! Will definitely use again and highly recommend!!
L'entreprise a répondu
Not the best company to deal with quiet happy to take your money and tell you it will be next day delivery. Then to be told 24 hrs later that it's not in stock and won't be for six weeks and it will b... Voir plus
L'entreprise a répondu
Good quality products on the website. Fast delivery and good customer service. I found an inaccuracy in the listing of a product purchased from them. When I brought it to the attention of customer se... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de protection contre les incendies
- aussi dans
- Fournisseur d'engins de chantier
- Fournisseur d'équipements de sécurité
- Magasin d'équipement de sécurité
- Magasin d'impressions et de signalisation
- Magasin de vêtements de sécurité
Écrit par l'entreprise
Fire Protection Online is one of the most modern fire safety companies in the UK. We provide quality advice for business owners and managers along with next day delivery of certified products to make it easy to comply with UK Fire Regulations while, at the same time, encouraging remarkable customer satisfaction and low and transparent prices. We then provide the required nationwide maintenance with no binding contracts, no hidden charges and a "you don't like - you don't pay" guarantee. This is Fire Safety Made Easy.
Coordonnées de contact
Unit 11C, Claremont Way, CT3 4BF, Canterbury, Royaume-Uni
- 0800 321 3145
- info@fireprotectiononline.co.uk
- www.fireprotectiononline.co.uk
4,5
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de Fire Protection Online Ltd
That's great to hear, and I hope we see you again very soon to show you every experience shopping with us is great.
Many thanks
Emily
The delivery company has three times…
The delivery company has three times said they have tried to deliver our parcel but yet no sign of them what so ever on our ring door bell, we stayed in for one of the days as we rescheduled delivery, yet again they didn’t arrive but said they had, with no answer.
Very disappointing for such a large delivery company.
4 janvier 2024
Réponse de Fire Protection Online Ltd
Thank you for talking with me about your delivery issue, and I'm glad to hear you now have your parcel.
While most of our orders are delivered the next working day, unfortunately, all couriers do encounter problems sometimes. Having looked into your order, it seems no one was available to accept the delivery on the first attempt and then the following attempts were to the wrong address.
We always ask that customers let us know when they have issues with their delivery. Not only because we know your time is too precious to be spent liaising with couriers, but also because we can escalate problems or even resend your items with a different company so you get the items you ordered while we resolve the issue.
I hope we see you again soon so we can show you just how good our service usually is.
If you have any other issues or questions, please don't hesitate to get in touch.
All the best,
Tasha
Item as described and arrived on time
7 janvier 2024
Réponse de Fire Protection Online Ltd
I'm glad we met your high expectations. Thank you for sharing.
Kind Regards,
Karen
Items ordered arrived on time and in…
Items ordered arrived on time and in perfect condition, great communication, very quick and polite. I would certainly recommend.
3 janvier 2024
Réponse de Fire Protection Online Ltd
We provide the service we'd like to receive ourselves. We put a lot of effort into ensuring parcels are well-packed and delivered quickly.
Thank you!
Tasha
quality product delivered super fast
29 décembre 2023
Réponse de Fire Protection Online Ltd
This is the standard we always strive for Phill. Thank you for taking a few moments to share your experience.
Many thanks,
Karen
Excellent price, quality and service
3 janvier 2024
Réponse de Fire Protection Online Ltd
It's good to hear that we ticked all of the boxes.
Thanks for your review!
Emily
Great company
Easy website to navigate and I've placed an order a couple of times now without any issues. Delivery has been quick. Great company to buy from!
2 janvier 2024
Réponse de Fire Protection Online Ltd
We've worked very hard to create a website that is easy to use and full of useful information. We really appreciate your kind words and continued custom - we hope to see you again soon.
Many thanks,
Tasha
It was brilliant service by Fire…
It was brilliant service by Fire protection online, the Lady I Spoke to on the phone was incredibly knowledgeable, and the next day service was spot on the goods arrived the next day packed perfect Fantastic company to do business with.
2 janvier 2024
Réponse de Fire Protection Online Ltd
Your review is making us blush Steve!
I will pass on those lovely comments to the rest of the team, and we thank you for taking the time to share your thoughts.
Kind Regards,
Karen
Réponse de Fire Protection Online Ltd
We truly believe in supplying the highest quality products at the lowest possible prices - that's why our customers rate us so highly, and I'm glad you were not disappointed.
Thank you for sparing a few minutes to leave us a review.
All the best,
Sophie
A Quick Delivery
You delivered what I ordered in good time. I also needed a hose repair connector but that was not apparent on your web site so I contacted another company.
29 décembre 2023
Réponse de Fire Protection Online Ltd
I'm glad you're happy with the fire hose tubing you ordered. Currently, the other item you were after is not part of our range, but our customer service team are always on hand for anyone who cannot find what they're looking for.
Thanks for taking a few minutes to leave us a review.
Karen
Excellent service and speedy delivery.
27 décembre 2023
Réponse de Fire Protection Online Ltd
We like to think these are two of our best qualities!
Many thanks,
Emily
Great service
Ordered some fire alarm equipment but one of the items was out of stock. Sophie emailed me and we managed to get it sorted fast. Would use again
28 décembre 2023
Avis spontané
Réponse de Fire Protection Online Ltd
Thank you for taking the time to review us, Ethan. I'm sorry we didn't have one of the items which you ordered in stock on the day, but I'm glad to see you were happy to take an alternative so we could dispatch your order promptly.
We're always here ready to help if you need to order again.
Tasha
Had exactly what I was looking for at a…
Had exactly what I was looking for at a very reasonable price and delivery was quick
10 décembre 2023
Réponse de Fire Protection Online Ltd
We're glad you found what you were looking for in our wide range of products and that it was delivered quickly.
Thank you for sparing a few minutes to write this positive review.
Sophie
Réponse de Fire Protection Online Ltd
Thank you for the five-star review.
All the best,
Emily
Speedy delivery
Speedy delivery - product as described. Carried out our own little test on it and is very effective!
6 décembre 2023
Réponse de Fire Protection Online Ltd
Our fire retardant spray is great at preventing the spread of fire - we're glad you were happy with how it works and the service received.
We're here if you need anything else.
Tasha
Réponse de Fire Protection Online Ltd
Thank you for your continued custom Chris - our team works very hard to make sure everything goes according to plan so customers are always happy and come back next time they need safety equipment.
Kind regards,
Karen
Good advice and delivered on time.
7 décembre 2023
Réponse de Fire Protection Online Ltd
Our customer service team are always happy to help.
Thank you for your review and let us know if there is anything else we can help you with.
Emily
Réponse de Fire Protection Online Ltd
It's great to hear that everything went to plan and we appreciate you sparing a few minutes to leave us a great review.
Many thanks
Sophie
Still haven’t received item after…
Still haven’t received item after ordering 8 days ago. Requested next day delivery, paid the extra postage 😏
4 décembre 2023
Réponse de Fire Protection Online Ltd
Good afternoon Julia
Thank you for taking the time to leave a review.
Unfortunately it looks like we had the wrong contact number for you. a voicemail was left on the day of your order to advise of the short lead time.
An email has been sent to you today to advise this has been dispatched.
I have not received my item as yet.
30 novembre 2023
Réponse de Fire Protection Online Ltd
Hi David
Thank you for taking the time to leave a review.
I have tried to call you this morning to discus your order but unfortunately it went through to voicemail.
We are pleased to tell you this has been dispatched today within the lead time quoted.
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