Really quick delivery with one item that ordered, and the other items swiftly afterwards. Only downside is that the bucket I ordered is slightly mis-shaped so the lid doesn't quite fit on it securely.... Voir plus
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Lisez les avis des autres
Easy to order online, good communication and very good product. Have mounted the Fire safety stick in new caravan. Very happy with product. Only problem was the delivery company Evri. Delivery driver... Voir plus
great website, easy to navigate, well labelled extinguishers and the 4 i ordered turned up next day. what more could you ask for?
Ordered a FireChief Fire Document Cabinet online and then panicked when I thought I ordered it with the wrong locking mechanism. A quick call to check and my call was answered quickly and my order was... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Here at Fire Protection Shop we pride ourselves on putting customers first. We have worked hard to ensure our prices are some of the cheapest in the market and keeping our customers safe is very important to us.
Phone: 0800 316 1469
Écrit par l'entreprise
- Free Advice
- Choosing the correct fire safety equipment can be a daunting task. There are many legalities involved when it comes to fire protection and our dedicated, trained staff are ready to assist you in choosing the right equipment for your business or property.
- Price Match Guarantee
- We pride ourselves on being the cheapest provider of fire safety equipment and are prepared to beat any genuine quote.
- Minimum 5 Year Warranty
- Most of our fire extinguishers comes with a minimum 5 year warranty.
- Quality Products
- All our extinguishers are manufactured to British Standards BS EN3 and CE Approved.
Coordonnées de contact
New Chandos House, Unit 10 Westside Park, Belmore Way, Raynesway, DE21 7AZ, Derby, Royaume-Uni
- 0800 316 1469
- sales@fireprotectionshop.co.uk
- www.fireprotectionshop.co.uk
4,3
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 9 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Only 2 extinguishers this time but…
Only 2 extinguishers this time but we’ll use the Fire Protection Shop as our 20 other extinguishers reach the end of their life. Excellent quality and value and arrived when expected.
2 septembre 2026
Avis spontané
I had to make two return phone calls…
I had to make two return phone calls after being promised on two occasions by one of your sales personnel that they would look into my query why the goods had not arrived
11 août 2026
Réponse de Fire Protection Shop
Hi, thank you for your feedback. We're sorry that you felt it necessary to make multiple calls to chase an update on your order. We appreciate how frustrating it can be when an expected delivery has not arrived and further follow-up is required. While we did investigate your query and provide updates, we recognise that our communication did not meet your expectations on this occasion. We apologise for the inconvenience caused and will use your feedback to help improve our service going forward.
We still haven't received our order or…
We still haven't received our order or any tracking information. I have chased twice but still no reply?!
27 août 2026
Réponse de Fire Protection Shop
Hi, thank you for your feedback. We appreciate that you had to contact us for an update on your order, and we apologise that this information was not provided proactively. Following your enquiry, we advised the expected lead time for the item was approximately one week, and we're pleased that you subsequently confirmed the order was received within that timeframe. We appreciate your comments regarding communication and will use this feedback to improve our service going forward.
Great service and prompt delivery
Great service and prompt delivery, pricing very competitive
19 août 2026
Delivery was longer then expected
Delivery was longer then expected, but otherwise all ok.
19 août 2026
My order has not arrived yet.
25 août 2026
Fire extinguisher supply
All products were as required - excellent turnaround of order - delivered within two days
25 août 2026
Avis spontané
Order easy but very slow delivery
Order easy but very slow delivery . And date changed many times
22 août 2026
I ordered you supplied and delivered
I ordered you supplied and delivered. All good except you asked for my feedback before I’d received it.
19 août 2026
Comprehensive choice of products.
Ordering and payment was easy with a comprehensive choice of products. Packaging could have been better, it had broken open when delivered but luckily no damage.
12 août 2026
Good range of products
Good range of products, easy ordering and good prices. One item was out of stock but communucation was prompt and accurate and item delivered as soon as possible. Overall recommended.
12 août 2026
Great transaction
Great transaction, great product and value for money. Quick delivery, highly recommend
18 août 2026
refused to sell product at the price I…
refused to sell product at the price I had paid for on their website, claiming and admin error
13 août 2026
It took over a week before receiving…
It took over a week before receiving the fire extinguisher. The fire extinguisher itself is date marked as being manufactured 2025 which is disappointing as I spoke to someone at Fire protection shop and they assured me that it would be 2026.
10 août 2026
There was a big delay between the order…
There was a big delay between the order and dispatch. The company did not reply to emails or voicemails and now the courier says that they have delivered but, not to us, as the photo of the location of the parcel is not on our property. If I could award a negative star, I would.
9 août 2026
Good delivery time and products
7 août 2026
Poor communication
I was informed that my order would be delivered in 4 days. I did not get any notification after paying over £250 only for me to call and find out that my order was out of stock and would not be with me for several weeks. Very poor service.
14 août 2026
Réponse de Fire Protection Shop
Hi Marcus,
We sincerely apologise for the disappointment and frustration caused. We understand that after placing an order of this value, you would expect proactive communication regarding any stock or delivery issues. On this occasion, we clearly fell short of those expectations, and we are sorry for the inconvenience caused. We would appreciate the opportunity to investigate your order and discuss a resolution. Please contact our customer service team with your order details and we will be happy to assist.
Another outstanding experience with this company.
This company is the best company I have ever dealt with. Their customer service is amazing and they are always very helpful and friendly.
Our extinguishers came very quickly after ordering, which is why I will be using them in the future for all our company’s fire equipment.
6 août 2026
The order was promptly dispatched and…
The order was promptly dispatched and delivered in good condition
6 août 2026
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