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Lisez les avis des autres

Noté 5 sur 5 étoiles

I needed chocolate made without sugar and was pleasantly surprised by the flavour of the pure Cacao chocolate. It is, however, an acquired taste, and it may take a little while for your taste buds to... Voir plus

Noté 5 sur 5 étoiles

This is such good chocolate. No rubbish, not oily, the beans from the different islands really do have different flavours. It satisfies that chocolate hit in a square or 2. I thought it was expensive... Voir plus

Noté 5 sur 5 étoiles

Great gift for a dark chocolate lover, very appreciated. Ideal speed of delivery. Packaged in a lovely good quality way. Would buy again

Noté 5 sur 5 étoiles

Best Dark Chocolate Ever Normally my "luxury" chocolate is from Hu (which tastes amazing) and Waitrose Ugandan 85% (which is also really smooth), but today I came across the 84% volcanic chocoate a... Voir plus

À propos de l'entreprise

  1. Artisan chocolatier
  2. Magasin de bonbons
  3. Usine de chocolat
  4. Chocolatier
  5. Confiserie
  6. Fournisseur de cadeaux d'entreprise
  7. Buffet de desserts et confiseries
  8. Magasin de produits gourmets

Écrit par l'entreprise

Rich volcanic chocolate from an award-winning British bean-to-bar maker. Crafted using rare cocoa beans from remote volcanic island estates in the South Pacific and Oceania. The long finish, lingering taste, distinct depth and taste complexity of our chocolate is thanks to the uniquely nutrient-rich, porous volcanic soils on which our 'Firetrees' or cocoa trees grow. The cocoa beans are sourced directly from small, single-estate growers whose skill and expertise in harvesting, fermenting and solar-drying the beans ensures the exceptional taste notes of the cocoa begins its journey of development. Arriving in our facility in the heart of Cambridgeshire in the UK, our master Chocolate Maker oversees the ‘whole-bean’ roasting before the real art of conching and tempering can begin. The result is a silky smooth, rich dark chocolate with deeply complex taste notes that develop as it melts on the palate. Discover more at www.firetreechocolate.com


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

520 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

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Noté 5 sur 5 étoiles

Easy to order came next day

Easy to order came next day, beautiful chocolate

15 octobre 2024
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Réponse : Firetree Chocolate

Thank you for taking the time to review Firetree Chocolate and we're so glad your order of beautiful volcanic chocolate came the very next day. We couldn't ask for more! Enjoy your chocolate.

Noté 5 sur 5 étoiles

Very quick delivery

Very quick delivery, good price and well packaged

24 octobre 2024
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Réponse : Firetree Chocolate

Thank you for your review and feedback on delivery, price and packaging. We hope you enjoy the volcanic chocolate there within!

Noté 5 sur 5 étoiles

My order arrived in good time and…

My order arrived in good time and chocolate is very yummy

14 octobre 2024
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Réponse : Firetree Chocolate

We are so glad you received your chocolate in good time and that - even better - you find it yummy. We couldn't ask for more!

Noté 5 sur 5 étoiles

Great chocolate but poor packaging - but great customer service

The chocolate was amazing but the packaging was bad as all 3 slabs arrived cracked - but it did not affect the taste - but this is a probolem that should be looked at, as I was unable to gift any of the bars. There needs to be more protection in the box to protect the bars during transit.
Post writing this review, Firetree got in touch with me and sent me a replacement order which arrived safe and sound - thank you Firetree

21 octobre 2024
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Réponse : Firetree Chocolate

Thank you for your feedback and we are sorry to hear your bars reached you in less than perfect condition. We packed them in pristine condition but once they leave the Firetree factory they are out of our control.

Can you please email us at info@firetreechocolate.com and our Customer Services department will come back to you with a resolution.

Updated reply addition - We are so glad to hear your replacement order got to you safe and sound! Thank you for your 5* review and it means a lot that we can provide you with not only delicious chocolate, but that it arrives to you in the form it left our factory. We have taken your feedback into consideration and will raise this at our next packaging meeting.

Noté 5 sur 5 étoiles

Fast delivery and well packaged for a…

Fast delivery and well packaged for a gift but sure they will love them

10 octobre 2024
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Réponse : Firetree Chocolate

Thank you for your feedback and we hope the gift recipient did indeed love their chocolate. Thank you for choosing Firetree Chocolate and supporting a small British chocolate maker.

Noté 5 sur 5 étoiles

Good service

Easy to order, arrived quickly. Good service.

Chocolate bought as a present so not had feedback yet.

8 octobre 2024
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Réponse : Firetree Chocolate

Thank you for YOUR feedback and we're glad you found Firetree Chocolate easy to order and arrived to you quickly. Always essential when gifting is involved!

Noté 5 sur 5 étoiles

Truly special company

Truly special chocolate. Delivery was very quick and painless. Will definitely buy again. Five stars

16 octobre 2024
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Réponse : Firetree Chocolate

Thank you for taking the time to review Firetree Chocolate and every piece of feedback is important to us. We are thrilled you find us truly special and that delivery was quick and efficient and look forward to sending out your next orders of chocolate in the future.

Noté 5 sur 5 étoiles

It is simply the most chocolatey 100%…

It is simply the most chocolatey 100% chocolate I have ever tasted - intense so you don’t need a lot and its deliciousness grows the more familiar I become with it. What a find!

15 octobre 2024
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Réponse : Firetree Chocolate

What a lovely review and we are thrilled you enjoy our 100% cocoa selection as much as you do! They really are great and we find it hard to believe that they don't contain any sugar, due to the natural sweetness of these magical cocoa beans and expert chocolate making.

Noté 5 sur 5 étoiles

Supremely good chocolate!

Goodness me, this is delicious chocolate! It's smooth, rich, tastes wonderful and is ridiculously good value for such a high quality product. Had read about Firetree in The Guardian and am so pleased to have tried it. The subscription service looks good and now that I've sampled a few bars, I know what to subscribe to. Delivery is very quick and the 6 bars I ordered came in a flat box that fits through the letterbox.

14 octobre 2024
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Réponse : Firetree Chocolate

Wow! What a fabulous review and we welcome you to the Firetree family. Our bars are a wonderful jumping point into the world of volcanic chocolate and just wait until you've tried it in hot chocolate or baking chocolate form...

Noté 5 sur 5 étoiles

Delicious!

14 octobre 2024
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Réponse : Firetree Chocolate

What else really needs saying when the chocolate is delicious! Thank you for this review, it made the Firetree team smile.

Noté 5 sur 5 étoiles

Delicious

Delicious! I will be buying more

9 octobre 2024
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Réponse : Firetree Chocolate

Thanks for your vote of deliciousness - we very much look forward to welcoming you back.

Noté 5 sur 5 étoiles

100 percent yet creamy

100 percent yet creamy. Perfect for dark chocolate afficionado. Highly recommended.

7 octobre 2024
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Réponse : Firetree Chocolate

Thank you for taking the time to review our 100% cocoa products. They are impressively creamy for 100% cocoa and we still find it hard to believe they contain no added sugar.

Noté 5 sur 5 étoiles
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Réponse : Firetree Chocolate

Thank you for taking the time to leave a 5* review of Firetree and we will keep up creating great chocolate and ensuring it will be delivered to you as fast as possible.

Noté 5 sur 5 étoiles

My son loved these chocolates

My son loved these chocolates, especially the lower cocoa ones

6 septembre 2024
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Réponse : Firetree Chocolate

Thank you for this 5* review and we're glad to have a fan of our new Milk 40% and Dark Milk 50% cocoa bars. We hope to provide you and him with Firetree chocolate soon.

Noté 5 sur 5 étoiles

My purchase arrived quickly and in…

My purchase arrived quickly and in perfect condition. The chocolate is amazing. I’d been given it as a present before, but trying it again, I’d forgotten quite how good it was.

1 octobre 2024
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Réponse : Firetree Chocolate

Thank you for this shining review and we're happy to hear that whether given as a gift from others, or from yourself, that the chocolate still delivers the same amazing taste. Thank you for choosing our small chocolate brand and supporting British chocolate making.

Noté 5 sur 5 étoiles
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Réponse : Firetree Chocolate

Thank you for your 5* review and we're glad to have got your delivery of Firetree Chocolate to you in a quick and excellent fashion!

Noté 5 sur 5 étoiles

Magic

From first order to delivery to tasting - all excellent

30 septembre 2024
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Réponse : Firetree Chocolate

To call Firetree Chocolate 'magic' made the team very happy! Thank you for taking the time to review us and it means the world to hear from our customers.

Noté 5 sur 5 étoiles

Excellent service and excellent chocolate.

It is always a pleasure to receive a delivery from Firetree. It arrives very quickly and the chocolate is so delicious.

27 septembre 2024
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Réponse : Firetree Chocolate

We are glad to create pleasure with a Firetree Chocolate delivery. There is little else we desire as a small chocolate company! We will endeavour to keep up the standards of delivery and chocolate in order to carry on bringing happiness to your life.

Noté 5 sur 5 étoiles

Website is excellent

Website is excellent. Has all the details on provenance and ingredients to make an informed decision. Kept informed of progress. Package properly packed and posted in a reasonable time.
Best of all chocolate tastes delicious and is far superior to any I've ever had before.

26 septembre 2024
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Réponse : Firetree Chocolate

Thank you for such a thorough review of the Firetree Chocolate ordering journey. We are thrilled to have met and surpassed expectations at every step of the way.

We will look forward to producing, packing and delivering you our superior chocolate for many more orders and years to come!

Noté 5 sur 5 étoiles

Great taste!

I have ordered the Madagascar Sambirano Valley 84% Cocoa and the Vanuatu Malekula Island 72% Cocoa. They both taste great with rich flavours. The delivery was fast. Would certainly have another purchase again.

25 septembre 2024
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Réponse : Firetree Chocolate

Thank you for taking the time to review Firetree Chocolate and we have to say those are an excellent duo of bars to start you off on your Firetree journey.

As you are a fan of chocolate in the 70-80 percentages, we would recommend our Philippines 73% cocoa bar as well as our Solomon Islands, Guadalcanal 82% cocoa bar so you can really see that with the same 3 ingredients, how different the end taste can be, thanks to the terroir of the cocoa bean origin.

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