There was no wait time on my call. Wesley answered promptly updating changes required for our policy quickly & efficiently answering all my questions. Wesley had an excellent friendly telephone manner... Voir plus
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Despite my being a total dummy when attempting to use technology, (which I was unfortunately never taught) plus being paraplegic and unable to easily access mobile phones, (impossible to hold snd carr... Voir plus
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My call was answered quickly and I spoke to a very knowledgeable member of staff, Curtis Gillard. He knew exactly and without hesitation what information was in which document. He directed me to the r... Voir plus
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I was getting a quote for my home insurance, building and contents. I was given appropriate advice and information by Jamie. He took the time to explain things and I had time to ask questions whic... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
first2protect.co.uk
Écrit par l'entreprise
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Coordonnées de contact
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Royaume-Uni
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Very easy to start my home insurance
Very easy to start my home insurance. Denis help me with all information needed
9 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Denis made arranging your home insurance easy and straightforward, and that he provided all the information you needed. Your kind feedback is very much appreciated and will be shared with him.
Very good 👍 👏 👌 😀 ☺️ 🙌 👍 👍👍👍👍
1 juin 2026
Réponse de First2Protect
Thank you for your review. We’re delighted to hear you had a very good experience with us. Your kind feedback is greatly appreciated, and we’re pleased we could help. 😊👍
Great help from Alfie
Great help from Alfie, provided excellent and very friendly advice & services. We are very happy with First2 Protect for Rent Protection Insurance and affordable value of services.
Thank you Alfie again.🙏
10 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Alfie provided excellent, friendly advice and service. It’s great to know you’re happy with your Rent Protection Insurance and the value it provides. Your kind feedback is very much appreciated and will be shared with Alfie. Thank you again for your support. 🙏
I didn't have to wait in the queue long…
I didn't have to wait in the queue long when I phoned. Lewis was extremely helpful and patient. Would definitely recommend 😃
10 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Lewis was so helpful and patient, and that you were able to get through to us without a long wait. Your recommendation is very much appreciated, and we’ll be sure to share your kind feedback with him.
Just spoken to Jamie regarding my…
Just spoken to Jamie regarding my building and contents insurance, he was extremely polite and very helpful, would definitely recommend to friends and family
10 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Jamie was extremely polite and helpful when discussing your buildings and contents insurance. Your recommendation means a great deal to us, and we’ll be sure to share your kind feedback with him. Thank you for your support.
Jodie was very helpful on the phone and…
Jodie was very helpful on the phone and talked through everything to make sure I understood all the terms of the policy.
10 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Jodie was so helpful and took the time to talk through everything, ensuring you fully understood the terms of your policy. Your kind feedback is very much appreciated and will be shared with her.
Rang up to cancel my renewal quote but…
Rang up to cancel my renewal quote but ended up re-newing for another year. Joel explained everything in detail, I didn’t realise how much I was covered for. I even got a bit of a discount for being a long service customer. Well worth making the call.
10 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Joel took the time to explain your cover in detail and helped you understand the value of your policy. It’s great to know that, after reviewing your options and receiving a loyalty discount, you felt confident renewing for another year. Your kind feedback is very much appreciated and will be shared with him.
Evelyn was an excellent advisor
Evelyn was an excellent advisor: clear, thorough, efficient, very pleasant. Very impressed with service.
10 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Evelyn provided such a positive experience. It’s great to know she was clear, thorough, efficient, and pleasant throughout the process. Your kind feedback is very much appreciated and will be shared with her.
sales rep cudnt give a shit 30 secs…
sales rep cudnt give a shit 30 secs after payment way made.
6 juillet 2026
Réponse de First2Protect
Thank you for your feedback. We’re sorry to hear parts of your experience did not meet your expectations.
Having reviewed the call, we agree that the call ending could have been handled better and understand how this may have left you with a negative impression. We also note that you subsequently queried the insurer details discussed during the call. Once this was brought to our attention, we acted swiftly to investigate the discrepancy and contacted you directly to clarify the position and address your concerns.
We appreciate you taking the time to raise this with us. Feedback like this is invaluable in helping us improve our service and ensure we deliver the standards our customers expect.
While we recognise this experience did not leave you with the impression we would have hoped for, we are pleased we were able to address your concerns promptly once they were brought to our attention, and we wish you all the best for the future.
Spoke with Jodie today to sort out house…
Spoke with Jodie today to sort out house insurance for our new build. She was very polite and helpful and answered all my questions. Would definitely recommend.
10 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Jodie was polite, helpful, and took the time to answer all your questions while arranging insurance for your new build home. Your recommendation is greatly appreciated, and we’ll be sure to share your kind feedback with her.
Nathan was brilliant
Nathan was brilliant. He was super friendly, funny, efficient, and genuinely lovely to deal with. He made the whole insurance process feel easy and stress-free, explaining everything clearly and going above and beyond to help us. A real credit to the team, thanks again!
8 juillet 2026
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Nathan provided such a positive experience. It’s great to know he was friendly, efficient, and took the time to explain everything clearly, making the insurance process easy and stress-free. We’ll be sure to share your kind feedback with him – he’ll be pleased to know he made such a difference. Thank you for your support.
Réponse de First2Protect
Thank you for your review. We’re pleased to hear you found our team friendly, that everything was explained clearly, and that we were able to help you find the best deal for your needs. Your feedback is very much appreciated.
So far, so good
Spoke with Charlie this morning regarding our insurance quote. He was very friendly and knowledgeable. This is our first time using First2Protect, so we don't have experience with making claims, etc yet.
10 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Charlie was friendly and knowledgeable while assisting with your insurance quote. It’s great to know your first experience with First2Protect has been a positive one, and we appreciate you taking the time to share your feedback. We hope to continue providing you with excellent service in the future.
Helpful
Lewis was very helpful offering to call me from an online chat and sorting out our renewal making sure our policy had the same amount of cover as last year. He was very knowledgeable and made me feel at ease with his knowledge of insurance policies.
10 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Lewis was able to assist you promptly by calling from the online chat and helping with your renewal. It’s great to know he took the time to ensure your cover remained suitable and that his knowledge and expertise made you feel at ease. Your kind feedback is very much appreciated and will be shared with him.
Just got off the Phone with Arran M
Just got off the Phone with Arran M. Top class service. thanks!
10 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Arran M provided top-class service and made such a positive impression. Your kind feedback is very much appreciated and will be shared with him. Thank you for choosing First2Protect!
Excellent, I recommend them
The customer care from this company is outstanding. Helpful and diligent, it's a pleasure to talk with them.
24 juin 2026
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that you found our customer care outstanding. Providing helpful, diligent service and making every interaction a positive experience is exactly what we strive for. Your kind feedback is very much appreciated and will be shared with the team.
Joel the advisor very thoughtful and…
Joel the advisor very thoughtful and professional
10 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Joel provided thoughtful and professional service. Your kind feedback is very much appreciated and will be shared with him.
Very informative and helpfull company
Very informative and helpfull company. Aaron explained everyrhing and helped us sort the insurance very quickly.
8 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Aaron was so informative and helpful, taking the time to explain everything clearly and arrange your insurance quickly. Your kind feedback is very much appreciated and will be shared with him.
He was patient and made sure I…
He was patient and made sure I understood what he was saying. He was very professional
9 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that our advisor was patient, professional, and took the time to ensure everything was explained clearly. It’s great to know you felt confident and well-informed throughout the process. Your feedback is very much appreciated.
Lewis was a lovely guy
Lewis was a lovely guy, made things super easy and fixed something for me super quick and efficient
9 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Lewis was so helpful and made everything easy for you. It’s great to know he was able to resolve your issue quickly and efficiently. We’ll be sure to pass on your kind comments.
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