Had a lovely experience on the phone with Charlie earlier today, who guided me through what was being offered and what to expect in a way that was quick, easy to understand and very informative! Than... Voir plus
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Lisez les avis des autres
I spoke to Nathan today regarding buildings and contents insurance, this is my first time taking these policies out as it’s mine and my partner’s first home! Nathan was excellent and made feel so at e... Voir plus
Wesley was amazing on our call today regarding policy renewal. Very clear in his approach to my needs, provided 1st class support and alternative providers for our policy renewal. Even better the conv... Voir plus
There was no wait time on my call. Wesley answered promptly updating changes required for our policy quickly & efficiently answering all my questions. Wesley had an excellent friendly telephone manner... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
first2protect.co.uk
Écrit par l'entreprise
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Coordonnées de contact
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Royaume-Uni
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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speedy, polite and helpful
I called during my 5 minute break so needed speedy service. Thank you to Curtis Gillard for getting everything sorted so quickly. Very polite and helpful
16 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Curtis was able to get everything sorted quickly during your busy day. It’s great to know he provided such polite and helpful service. We’ll be sure to pass on your kind comments.
Nice and friendly very clear about what…
Nice and friendly very clear about what was on market for house insurance
15 juillet 2026
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear you found the service friendly and that everything was explained clearly. It’s great to know you were given a good overview of the options available and could find the right home insurance for your needs.
I was getting a quote for my home…
I was getting a quote for my home insurance, building and contents.
I was given appropriate advice and information by Jamie.
He took the time to explain things and I had time to ask questions which enabled me to purchase the right home insurance for me
Thank you Jamie. This was a good experience with no pressure applied and you made sure the policy was fit for purpose. Thank you
15 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Jamie provided clear, helpful advice and took the time to explain everything thoroughly. It’s great to know you felt comfortable asking questions and were able to choose the right cover for your needs without any pressure.
We’ll be sure to pass on your kind comments to Jamie. Thank you for choosing First2Protect.
Great experience as a first time purchaser of flat insurance
Aaron W made things very easy to understand as I was not familiar with this type of insurance. He asked me questions clearly and clarified those I had for him. He did not rush the process and I left the call feeling that I had experienced great customer service.
15 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Aaron made everything easy to understand and took the time to answer your questions clearly. It’s great to know you felt supported throughout the process and never rushed. We’ll be sure to pass on your kind comments about the excellent customer service you received.
Excellent customer service
There was no wait time on my call. Wesley answered promptly updating changes required for our policy quickly & efficiently answering all my questions. Wesley had an excellent friendly telephone manner & I did not feel rushed. Wesley explained everything clearly . Thank you Wesley.
15 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Wesley answered your call promptly and handled your policy changes quickly and efficiently. It’s great to know he took the time to answer all your questions, explained everything clearly, and provided such friendly service without making you feel rushed.
We’ll be sure to pass on your kind comments to Wesley. Thank you for choosing First2Protect.
Helpful Service
It was comprehensive and understandable. A man by the name Nathan called me and went through everything.
7 juillet 2026
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Nathan took the time to explain everything clearly and made the process easy to understand. We’ll be sure to pass on your kind comments.
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear you found our team friendly, helpful, and professional. We really appreciate your kind comments and are pleased we could help.
The response from the Chat team was prompt and precise
The response from the Chat team was prompt and they asked specific questions to identify the precise problem and also gave the solution....
LB the advisor was courteous, and prompt
15 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear our chat team responded promptly, quickly identified the issue, and provided an effective solution.
Home contents insurance renewal was very straightforward
I was sent several quotes for my home insurance renewal by First2Protect and having chosen a company to go with, the renewal went through very easily. Thankyou.
13 juillet 2026
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear you found the renewal process easy and straightforward. It’s great to know the range of quotes helped you find the right option for your home insurance renewal.
Jamie was absolutely brilliant with…
Jamie was absolutely brilliant with directing me to a quote for my content insurance and his customer service was excellent. At the end I have a affordable price for my coverage i need. 10 out of 10
15 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your fantastic feedback!
We’re delighted to hear Jamie provided such excellent customer service and helped you find the right contents insurance at an affordable price. It’s great to know he made the process easy and guided you to the cover you needed.
Professional, courteous and knowledgeable
Renewed on line with Evie who was very professional and courteous. She was very patient with me and obviously very knowledgeable about her job and everything we discussed. Made the whole process a pleasure, not a chore! Thankyou Evie.
15 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Evie provided such professional and courteous service during your renewal. It’s great to know she was patient, knowledgeable, and made the whole process straightforward and enjoyable rather than a chore. Your kind feedback is very much appreciated and will be shared with her.
Réponse de First2Protect
Thank you for your review. We’re delighted to hear you had a great experience and that the team were able to get everything in place for you on time. Your kind feedback is very much appreciated and will be shared with the team.
Great service and very helpful team
Great service and very helpful team.
Charlie and Nathan in particular were very helpful and made the process incredibly easy.
15 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that you received great service from the team and that everything was put in place smoothly and efficiently. It’s especially pleasing to know that Charlie and Nathan were so helpful and made the process incredibly easy for you. Your kind feedback is very much appreciated and will be shared with both of them.
Friendly and Helpful
Oscar Bushell is so friendly and helpful, finding me good insurance for my first home.
15 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Oscar was so friendly and helpful while helping you arrange insurance for your first home. Buying your first property is an exciting milestone, and we’re pleased Oscar was able to help you find suitable cover. Your kind feedback is very much appreciated and will be shared with him.
The person I was speaking to was very…
The person I was speaking to was very helpful and polite, especially as I find it hard with emails and the Internet payment system.
9 juillet 2026
Réponse de First2Protect
Thank you for your review. We’re pleased to hear that our advisor was helpful and polite, especially when supporting you with emails and the online payment system. We understand that not everyone is comfortable using technology, so it’s great to know we were able to make the process easier for you. Your kind feedback is very much appreciated.
It was very quick and easy .
29 juin 2026
Réponse de First2Protect
Thank you for your review. We’re pleased to hear you found the process quick and easy. Your feedback is very much appreciated.
Customer service quick and friendly
7 juillet 2026
Réponse de First2Protect
Thank you for your review. We’re delighted to hear you found our customer service quick and friendly. Your kind feedback is very much appreciated and will be shared with the team.
Réponse de First2Protect
Thank you for your review. We’re delighted to hear you found our team kind and helpful. Providing friendly and supportive service is what we strive for, so your feedback is very much appreciated.
Réponse de First2Protect
Thank you for your review. We’re delighted to hear you found the service excellent and that you were able to speak with someone directly who was very helpful. Your kind feedback is very much appreciated and will be shared with the team.
Very prompt service thanks.
14 juillet 2026
Réponse de First2Protect
Thank you for your review. We’re delighted to hear you received such prompt service and that we were able to help quickly. Your feedback is very much appreciated.
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