Firstcry Avis 170

I have requested for exchange due to size issue, nobody came to pickup or got a call, only received message that your exchange got cancelled. Really upset with first cry service, no option to contact customer care. Honestly I will not recommend first cry to anyone.

Ordered two baby formula dispensers from the website. Received only one. When reached out to customer care, faced further harassment. They want customer to send photo of invoice. Unbelievable. Would advise to stay away from this company.

Frustrating experience.
I have been ordering for a while from Firstcry for clothes and shoes for my girl which always turn out to be nice and good quality.
This time, I ordered a piece of furniture for the first time and had the worst experience. Had received a damaged table that I ordered. asked for a replacement, which took over three days for confirmation of a replacement. I got multiple calls to confirm the damage. I also got a call from the delivery agent asking me if I had mentioned that the package was damaged at delivery. It's been 8 days since confirmation, still no pickup of my order, let alone replacement. I have had multiple communications with customer care which were of no use as I still do not know when my product will be picked up and replaced.

Will not be able to trust firstcry again for furniture of bigger orders or recommend it to someone for the same

THIS COMPANY IS A THIEF.
I ORDERED 5 ITEMS AND GOT ONLY 3 AND THEY ARE INSISTING THAT THEY CANNOT DO ANYTHING ABOUT IT AS IT WAS PACKED PROPERLY.
ALL THEY DO IS CHEAT PEOPLE FOR MONEY.
NEVER EXPECTED THIS FROM A TATA BRAND. RIDICULOUS @FIRSTCRY.COM

My experience with first cry has always been pathetic and for the last time I got 4 products for my baby chicco bottle nipple , baby hug wipes , and chicco detergent for kids and it was a paid order like always it got delayed . This is like an every day thing for firstcry . They intact charged platform fee while cancellation for which my money is yet pending to reflect

मैंने एक आर्डर किया था जिसे मैं ऑनलाइन पेमेंट भी कर दिया था आप लोगों द्वारा आर्डर कैंसिल करने के बाद मेरा पैसा भी रिफंड नहीं किया क्या मेरे मेल करने पर आपके कस्टमर केयर सर्विस द्वारा बताया गया की 72 घंटे में आपको रिफंड हो जाएगा जो आज तक नहीं हुआ अब मेल किया जा रहा है कि मेरे प्रीवियस ऑर्डर में रिफंड किया गया है इस मणि को डिटेक्ट किया गया है जबकि मैंने फोन में कोई भी प्रोडक्ट रिफंड नहीं किया है सारे प्रोडक्ट मेरे पास है जिसकी फोटो भी मैंने मेल में अटैच कर रखी थी। कृपया अपनी सर्विस सुधारे मेरे पैसे वापस करिए।

Santhkumar good customer service

Please don't order anything from first cry app they are choosing one of the worst courier partner xpressbees even after many people rated then low and services is very popr

Products are great but service is extremely poor! They never deliver things on time but always market stating the product will be delivered in a day! They often prank customers stating they have already tried to deliver and attempt was failed while we woulddnt even have received a message from delivery agent

They even have the audacity to provide wrong delivery details and later say the delivery attempt was failed while the delivery boy confirmed that he didnt even have the product at their place

They dont have a customer support all they have is a recording that repeats

Don't trus Firstcry, showing status as delivered and two products are not delivered, rejecting refund request & cancelling queries for undelivered products by showing wrong status of delivered.

Worst return and exchange process. Make me really annoying to by again from first cry app. I purchased worth of 10k product and I am still buying just 1item I am trying to exchange since 13th Jan and nobody's is taking action and without confirming they reject my return process. Nobody visited till date to check the product reduculess. I send serval mail for that also no response.
Order Id: 35011021BYC78A0625
Mobile number: 9380667178.
Chinmay Kids Baby carry bag which mentioned 0-12 months but my 4months baby is not fit in that and we never used all pictures shared to FirstCry.

Worst experience ever. We ordered baby teddy 9 in 1 patented multifunctional baby crib on 13th oct. The delivery deadline has been changed 4 times since the order placed and today is 27th oct but hasn’t received the product. Poor customer service. This is the first time that we ordered from first cry and definitely will be last.

Worst Experience with First Cry Order Philips Avent Bottle & BabyHug Stroller for My baby on 18th of Sept It was shown to me that it will be delivered by 22nd but they are delaying in the delivery its 26th of Sept today and i havent received the products yet very poor management and very unprofessional behaviour from First Cry

I ordered a Babyhug T-shirt. I found the item defective. I placed a exchange request. They replaced with another defective item. I placed a return request. They are not accepting the return citing not enough evidence.

Worst ever 3rd class service. Ordered items delivered in Kolkata but the shipping address was Dehradun. Then they closed the case by saying we can't do anything. Totally garbage service.

Bahut bekar aap logo. Ka paisa le lete hai kabi bi purchase nai karo

Very worst site. Last time placed on 2014. Now tried just recently. When I placed the order, it said delivery on Aug 23 -Friday, but today(Aug 23) it says Aug 26. I don’t know how much time they need to ship the items from Bangalore to Chennai.
No guaranteed delivery and awful customer service. Still running a site like in 90’s.
No update on shipments. I don’t know what’s the use of FC bot. It’s not at all responding and going out of state always.
It’s very surprising still these people are like this in this technology world.

I will never go to First Cry outlet from now on.... Very disappointed, there is huge difference in prices online and offline.. Same product you will get in store for 2000 and online for just 499....

Now I feel cheated

If there was something below 1 start i will adapt for it. Worst ever experience my family had with first cry delivery partner. The order was made-it was a big package- we live in chennai- my wife ordered for our kids bday- the delivery guy came- he was not able to find the location- my wife shared google map location- he came in a different route and he was confused- to avoid further more confusion my wife walked two streets to collect the baggage- and he shouted at her as though we are their servants- zero basic respect- my wife felt he is vulnerable so she refuesed to collect the package- next day customer care approched and they spoke decently hence my wife accepected to collect again where customer care said it will reach before 6pm-hence she took leave again to collect- we dint get the material- next day morning there was a msg from First cry that there is a delay for further clarification call delivery manager- on seeing that my wife called the number- where the manager started shouting on why not pick up on the first day itself- when she tried to explain he was not ready to listen- further he adds that driver will speak like that only you have to adjust- further he says he cannot deliver the product- so we cancelled and escalated the issue to first cry customer care- and it is more than 1 week still no updates from customer care at first they said they will come back in 72 hours, till now nothing happened. The delivery partner who i had connect with in Chennai lack quality of basic decency and they dont even know what is professionalism and I dono how first cry designate someone as delivery manager- who is not even ready to listen to the customer side and behaving as though he is giving something for free.

good customer service in palavakkam branch executive name ram laxmanan