First Tech - Premier Rewards Banking Avis 

I love the personalized experience via my banker Samantha Martin, I feel valued and heard, and my requests get handled efficiently and quickly.

Equally so when I walk in to the bank, irrespective of who is on duty, I feel like a valued customer. Great experience all around!

I’ve worked with Fatima Del Rosario for many years, and I want to share a moment that truly captures why she has become my go‑to person at First Tech.

Over time, Fatima became the one person I could always rely on. Whenever I had a question — big or small — I knew I didn’t need to call the branch, wait on hold, or make an appointment. I could simply send her an email, and she would respond with clarity, patience, and the exact information I needed. That alone has saved me countless hours and so much stress.

But the moment that really stayed with me happened when my husband’s credit card suddenly showed a large charge we didn’t recognize. It was the kind of situation that normally turns into a long, frustrating process with multiple departments involved.

Instead, Fatima took ownership immediately.

She didn’t just give us a standard answer or redirect us somewhere else. She dug into the details, traced the transaction, and kept us updated as she investigated. Eventually, she discovered something we never would have figured out on our own: a misconfigured setting that caused overdraft protection to pull funds from our First Tech credit card instead of the correct account.

She explained everything clearly, fixed the issue, and made sure it wouldn’t happen again.

That experience showed me exactly who Fatima is — someone who goes above and beyond, someone who treats members like real people, and someone who takes the time to solve the actual problem, not just the surface question.

After all these years, I still feel grateful every time I email her. She makes banking easier, safer, and more human.

Ed Richardson as my First Tech concierge, became that a year ago. What a pleasure dealing with easy down to earth person that goes out of his way to make me feel comfortable sharing my questions and concerns with. Gets things down as a point man for my inquiries. Ed also guided into a retirement investment that almost doubled my interest rate. Thanks, Ed!

Ed Richardson is very responsive and gets me the right help in short order. He has helped me many times over the past years and I have never been disappointed.

Very impressed with the staff and in particular Shaveta Sharma. She did a fantastic job guiding us with options for certificates and helping us with some transfer logistics for buying a house.

The ability to reach a friendly and knowledgeable banker,Luba Kyrychenko for help with various accounts and transfers of money has been so important to me. Thank you for the personalized service

Hashim Hunaidi Is right on top of taking care of what I asked of him. Thanks

Our banker, Mitzi Barahona,is an outstanding asset and extremely talented banker. It’s a pleasure working with her.

Samantha Martin helped schedule a time to open a new shared account to a time and place that was convenient for us. She worked fast to open the account and answered all our questions.

Ranu Lamba is the best premier banker I have ever met. She is considerate, helpful, quick responsive, very organized and detailed in work. I feel very lucky and thankful to have Ranu as our banker.

Samantha has exceptional service standards!

We have worked with Eric Pseat for many years as our Premier Financial Representative. He has always been willing to help with prompt, courteous and thorough service. He goes above and beyond, We appreciate him and recommend First Tech Credit Union as a great place to do banking with.

Christopher Ray is one of the reasons I stay with First tech. He’s always just a phone call away. Whether I need some remote banking at 4:59pm or a sit down meeting at our local branch, he is on it. 6 stars!

Eileen Alvarez has been my service representative and she’s been wonderful and responsive to my financial questions.

excellent personalized and bespoke customer support from the first tech team in every department. Easy breezy car loan support from start to finish.

We are very happy with First Tech. We've been working with Samantha Martin and she has been very patient, listened to our requests, and she's offered great options for us based on our needs. She's been proactive in letting us know about upcoming changes which might impact us in the future. We've been working with Samantha and First Tech for decades and we are really happy with their technology, people, and service.

I've had the pleasure of working with Eric Pseat in Premium Banking for several years and just LOVE the personalized financial consulting and support he provides. Eric makes important financial decisions easy to evaluate and execute.

I’ve been with First Tech’s Premier Services for 8 years now and Samantha Martin has been my representative for this entire time. She has been fantastic. She is super quick to respond to any questions I have and has helped me with a lot of different things over the years: wiring funds, setting up a new 1st Tech credit card and getting the right limit put in place, dealing with a fraud issue on the card, setting up a high interest savings account and so much more. 

I can’t say enough good things about First Tech’s Premier Services program and Sam - they really are excellent!

I am a customer of the First Tech Federal Credit Union in Washington state and I have had the pleasure to work with Ms. Ranu Lamba in the past year. I am delighted not only by the overall service of the union but also by her. She's prompt in answering my questions and addressing my needs.

I appreciate the proactive approach that Ranu Lamba apply to me as a customer of the bank. She will reach out when she notices something I need to pay attention to, which I find extremely useful.