Glasgow Angling Centre Avis 

Terrible customer service!!!
Purchased guideline chest waders end of February to begin with to arrive home half an hours drive from the shop to find they had sent me away with a box with small welly boots inside!, not the waders!,fishing the next morning and no waders for a river trip salmon fishing!, not a great start!!!
after finally going back to collect the waders and return welly’s, i used the waders once, light wading to ankles etc feet felt a bit damp, put it down to cold wet day and my imagination but on the 2nd use of them wading to waist on the Tay my left leg was leaking and foot soaking and legs, and right leg damp, clearly leaking!.
Called Glasgow angling centre customer service and asked how I go about returning as don’t know if find receipt.
Was told after asking him to check rewards card account “oh, you never said u have a rewards card!”!?.. “that’s fine bring them in and we will sort it”
Arrive at store few days later 6th April, to be told they are damp and we can’t check them!!
Think the customer service representative should have noted this to me on the call so I never wasted an hrs round trip for absolutely nothing!!!
Was told they will not swap till they are checked over to leave waders and they will not make the swap leaving me again with no waders for a trip on Saturday!!!
No acceptance that that are messing me about with no info about how they want them returned!! Hence the reason I called in the first place to check all was ok to return and not told please make sure they are completely dry on return!! Wasted time and wasted 2 days fishing now and not a care, never mind the fuel and costs of an hrs round trip each time!!!
Terrible customer service and this should be looked at and changes made to how you inform customers of returns acceptance standards, especially when customers call to find out!!! Don’t say afterwards as the duty manager says “it’s on the website!”
Did I call the website to find out!!??
Poor customer service and attitude.
Annoyed and disappointed!!

I've brought a few products on Glasgow angling centre everything has arrived in new condition, undamaged and at a lower price than competitors. However, if you're not on the mainland the postage can be a little steep. Last night I sent a email about my most recent purchase and got a reply within 24 hours, They said it will take 2-3 days to dispatch but got done that day.

I HAVE USED THIS COMPANY, MANY TIMES. ANY ISSUE IS ADDRESSED WITHOUT ISSUE. THEIR PRICING, PACKING AND CUSTOMER INFORMATION 100PC. PLEASE SUPPORT AND USE WITH CONFIDENCE. R LLOYD CUSTOMER NORFOLK.

Don’t bother expecting any sort of customer service if you visit the store! Staff have very little knowledge of any of the kit they sell… they are basically ‘box fillers’ for their online business. Had intended buying a new orvis fly rod and asked for the flex rating… was told by the ‘salesman’ “no idea mate… I don’t fish orvis” 🤣🤣. Took my business elsewhere….

A new package has just been delivered containing replacement for damaged items. Didn't know this was on it's way. Forget previous review, excellent response thanks

they advertise on other websites. You spend hours trying to find them on there own websites so you can buy it later to find they have sold it. You spend hours researching a rifle for sale to then be told oh thats sold. Your then told you can have 12 months interest free credit. The statement is under every advertised gun. You then research a rifle they actually have then decide to buy it as its in stock to be told you cant have interest free credit on an air rifle ! The place is a farce. This is off there adverts " Model 60 S .22 Air Rifle

For more info or more photos please contact us, this item can be viewed in our Glasgow or Edinburgh gunrooms on request, RFD Transfers a pleasure, Part-Exchange welcome, Interest Free Credit available on orders over £300, Price Match Promise, Award Winning Mail Order service, open 7 days. "

Never received my £150 jacket no respond from them unable to claim trough paypal as tracking number showed as item was delivered.

Items missing from my order claimed it was in the envelope and could not dropped out. No evidence whether I've been opened or not. Expect somebody dipping into parcels before Christmas. I've been a customer for over 20 years more the way that I've been dealt with over the issue just let me feel I just do not want to use this company again. Met with the wall of denial pictures which do not ever since whether the envelope had been opened or not I'm quite frankly just insulting emails and accusations. Two pieces of the order that got through were very much substandard. Tone of emails really very offensive organisation does not seem to have a complaints procedure.

A company that was recommended to me and one which I will use whenever I need angling supplies. Had an issue with a purchase and without question, was replaced immediately.
Great helpful staff, competitive prices and speedy deliveries.
5 Big⭐️s from me. Thanks !

More than a month of waiting for the product to be shipped within 2 weeks and still nothing, pathetic excuse that it is not their fault but the factory.

Having shopped in-store a few months ago I found the customer service informative and friendly.

I don't normally leave reviews but my recent online order was exceptional, ordered online on Thursday night and with me on Saturday morning.

Quick and easy as it should be, prices are competitive too.

Bought a switch rod in closed season, middle section broke (Shakespeare) on second time of using without even being loaded up, megastore replaced and sent me new section without even quibbling, great customer service...

Dont know why I gave this company a second chance! after vowing never to use them again! received a text message yesterday saying my order would be delivered today from UPS, had taken my only day off to wait in for parcel no sign of parcel so rang up Glasgow Angling at 3.10 to be informed that this was an incorrect text has my parcel is still with them and will now be delivered tomorrow when I am back to work, or will it? by a very rude man with no customer care people skills what so ever. Horrible company to deal with if you have any issues and need to speak to them over the phone.
You might also notice that if you look through the other reviews for GAC there are few if any replies to customers reviews!

In today for little tackle bits and bobs. Spoke to Graeme and Raymond who both shared a wealth of knowledge especially about drop-shotting, my favourite!

Keep up the good work!

Very poor customer service and rude staff resulting in cancellation of my order. Won’t use again.

Mmmmmm. Conflicts between service and supply 🤔.
Ordered a Penn Rampage II surf rod. Quick delivery, but damaged middle section and the rod tube missing. Email response not good however telephone response initially good.
A partial refund given for the missing
tube, but had to contact Penn spares to secure a replacement middle section (I gave up with Glasgow Angling Centre).
Eventually all sorted.
Beware, some prices are not competitive! Check prices elsewhere

Great service, had a fault with a rod recently purchased from them, replacement sent straight away. Always had great service and great deals.

Just received my new bass fishing rod within 48 hrs of ordering. Excellent service and price. Thanks