Gerrysfishing Avis 

Placed order for a century travel rod holdall and x2 m4 tip lights and it was all in stock so i received a email saying that my order was received and they will send a email to confirm postage so 3 days went by no email so rang them to find out they said the holdall was sent yesterday but still no email and holdall came on day 4 but still no tip lights so I emailed them about my tip lights and was told they was being despatched today which is day 5 of my order date and them they arrived 3 days later so if u need something in a rush don't order from gerrys and don't expect a email of despatch very poor communication and I received no apologies

When you get it right you are brilliant. When you get it wrong, your customer service falls well short of what I would expect of a company with your reputation. Try keeping the customer informed rather than fobbing them off. The customer should not have to keep chasing for information on the delivery of an order that you got wrong in the first place. I have now waited a month for an item I was told would be delivered in four to eight days. I was promised it should be here by the end of this week and I'm still waiting.

Be very cautious when ordering, they say it's in stock but they drop ship pretty much everything.

My experience ordering sea fishing gear from Gerrys for the first time has been genuinely awful, starting when I spent just over £100 on September 26th and received an order confirmation email, only for a parcel to arrive a week later with just half my items and completely missing any dispatch email or a heads-up email saying the rest would follow, even after thoroughly checking my spam folder. When I tried to call to find out what was going on, the recorded messaging service informed me that I couldn't speak to someone from the store because they couldn't help with online orders, meaning I had to wait 45 minutes just to speak to someone in the ordering department, where a polite chap explained they were waiting on the rig making kit to arrive from their warehouse—which didn't make sense since it said it was in stock online, and when I asked why I hadn't received any communication, he simply blamed an automated system that clearly wasn't working. After patiently waiting another week for the rest of my order to finally arrive today with a dispatch email, instead of the beginner rig-making tackle box set that I've seen sold properly in a neat tackle box by other retailers, and which I paid £40 for on sale from £50 (currently listed on their site at £50 down from £60), they had clearly just run out and decided to grab a small handful of individual items off their shelves and throw them into the cardboard box. Each of those individual packets had a physical price tag attached to it, and when I added them up, the actual value came to just £31.96. To top it all off, I emailed them over a week ago and haven't had any response, and I refuse to call them again because I don't have the patience to wait another 45 minutes, so I really hope Gerrys does the right thing and rectifies this, otherwise I'll pursue Trading Standards.

Very poor customer service phone line doesn’t work cancelled order in plenty of time and still sent order but will be returned faster

Very good and quick service , Gerrys have a wide choice and unlike some stores have it in stock

They will not honour any warranty at all.
Try to talk to them they will hang the phone on you

Always buy bait from here. Fast delivery no problems at all. Thanks

Professional service, fast delivery, I recommend.

Good deals, but you pay for it in time. Website states items are in stock when you order. Then after a few weeks of waiting you chase them up and they tell you items are on order from other places, essentially drop shipping items. This is the second time i have experienced this from them. In short, good for a deal but a long wait as they don't actually have the stock when you order.

Two days short of a month to deliver, no answer to repeated emails, impossible to get through on the phone (switchboard 'broken' apparently, for days on end). Stuff was fine when it arrived but I doubt I'd order from here again. (This was my first order).

Great Service delivery was excellent also would recommend this seller I will be using again

Gerrys is a great place to buy Fishing tackle.
Loads of good quality stuff at great prices.
If you're ever in Morecambe, call in and experience fishing tackle heaven

My order went in a month ago and I’ve still not received it. Keep having to chase by email and there’s no point phoning because the wait is usually about 45 mins.

I’ll use Angling Direct in future.

poor service paid for Saturday delivery because i really needed the item for fishing trip postage was as much as the item but my choice they didn't try they just put tracked 48 which was free

I ordered a rod and reel on the 26/08/26 and they were not delivered until the 17/09/26, I chased the order and was told they were on a 4-8 day despatch window, I informed the customer service team that I needed the rod for a match at the weekend and their reply was.

If we get them shipped out today/tomorrow, you should be looking at getting these for Friday.
That was on the Monday the 1st of Sept.

On the 9th of Sept I chased again and was told, it should be shipped out by the end of the week.

The items eventually arrived on the 17th of September.

Regards

Terrible service, would never order anything from them. I ordered a quiver tip and some accessories, I waited for the already ridiculous delivery time to pass and didn't recieve, got on to them to be told they don't have it in the warehouse (why are they selling it and accepting purchases then?) but they can get it from another warehouse and will take 4 extra day. It's now more than 20 days. Pathetic company. I gave up and asked for a refund which they then only partially refunded and didn't refund the vat part?
Also on their website I was tricks into purchasing something I didn't want, at the end of the order it states they give a hoodie or some other item for free, I clicked the hoodie add to order and nothing happened, tried about ten times, so I clicked the other one instead and nothing happened, then there was another option of some hooks discounted for £4, I clicked on the to see if it would respond and it just ordered them and charged straight away with the orded, didn't simply add to basket it just completed the order so beware of that too.

Quick and efficient service.

The products I bought were excellent quality, although I won't get to use them until next year.

Thought I'd give this company a go and also being as they showed stock of the nufish power spike plus which is a super strong version of the standard brolly spike I was looking for proceeded to place an order for this item along with a matrix xl storage bag and a few other bits which brought me up to qualify for the free delivery service. After placing the order I received confirmation by email, I then noticed that the delivery time scale for these items was in my opinion horrendously long and one which I have never ever had from any other online company 8 to 15 days I think needs to be looked into and personally should be between 2- 5 days which would bring it in line with most other companies. After the goods arrived I opened an excessively large box and this is were it became disappointing, the bag ordered was fine,small items fine however the nufish power spike was not as ordered they had supplied the cheaper version which has a RRP less than that of the one ordered and was charged for, the clear plastic bag had no labels apart from the nufish product code for the cheaper version and what looked like a hastily placed shop sticker which had a bar code and price, I subsequently contacted the company via the online chat service regarding how they wanted to proceed with exchanging the wrong item for the right one, waited 24 hours but no response, contacted again via the chat and added to the chat that I had already started, again no response this happened again with the same outcome NO RESPONSE. I then tried contacting via email again NO RESPONSE which seems to be typical for this company, overall the service in my experience is shocking and I definitely could not recommend anyone who is looking to purchase online use them. And if you do I hope that things don't go wrong because they just do not respond the shop side of the business is probably fine being as they are face to face with you but as for the online retail side it is from my experience shockingly bad, I personally think they have this attitude were it's sent doesn't matter if it's right we will ignore the customers if they contact us.