Gerrysfishing Avis 

Absolutely terrible service
I ordered a item of clothing 3 weeks ago, delivery said 8/15 days so I waited, when contacted on the 15th day I was told everything had come in except my item and that they'll investigate and get back in touch, 4 days later and nothing so I contacted them again today to be told that the item that they still have on the website that they no longer sell and will have to wait for a refund absolute joke of a company

I ordered 3 top kits for my pole on 16 August, I was told they were in stock and informed that delivery would take 8 - 15 days why so long I don’t know.
They finally turned up on 9 September, 23 days after I ordered them, I could have walked to the shop and got them in that amount to time so all in all I’ll go elsewhere next time. Andy

Sill waiting on a delivery 25 days after placing the order, with no proactive updates from Gerrys Fishing

I ordered a PENN Slammer IV 3500 from Gerry’s Fishing on 23 July 2026. Nearly seven weeks later, the reel has still not been dispatched.

On 22 August, Gerry’s told me they were looking at the end of the month before the 3500 would be available and offered me a 4500 instead. I declined because I wanted the reel I had actually ordered.

On 2 September, after chasing them again, I was told they expected to ship it in the middle of the following week. I have since contacted them again asking for confirmation and received no response.

What makes this particularly frustrating is that Gerry’s own website has shown the exact PENN Slammer IV 3500 as in stock, with next-working-day delivery available, while my order from 23 July remains unfulfilled.

For comparison, I ordered a Savage Gear SG4 rod from Angling Active on 28 August. It arrived on 3 September — before the PENN reel I had ordered from Gerry’s on 23 July had even been dispatched.

I have also placed multiple orders directly with Rapala, shipped internationally from Estonia, and received them promptly. One Rapala shipment reached me in Scotland in two days.

The problem isn’t simply that an item has been delayed. It’s the repeated changing estimates, lack of clear information and poor communication. I don’t want an alternative reel or a refund. I want the PENN Slammer IV 3500 that I ordered and paid for nearly seven weeks ago.

Cannot fault the service.Order arrived ontime

Competitive pricing, quick delivery, quality goods, reasonable postage

Dear Gerry’s item was ordered on the 11th August waited over 3 weeks for no news. So sent an email the reply stated I had been sent a message saying there was a stock issue, I didn’t receive this message so am very disappointed as I’ve never had any issues before.

I placed an order and paid for next day delivery. I ordered on a Saturday so expected my delivery by Tuesday, which I thought was reasonable.
When Friday came! Yes Friday, I tried emailing but no reply, I tried the chat line, not working! Tried ringing but the phone system was down (so say).
Managed to find the CEOs landline number in the store and finally managed to make contact.
The CEO was very polite and professional and apologised and promised it would be sent out that day. He also refunded the delivery cost but I think my point I was and still am trying to make is why let your system charge for next day delivery if you have no intention of delivery next day!
The delivery came 2 days later!
Poor poor service.

great sevice and fast delivery, no wonder i keep coming back

I ordered two Fox QR bank sticks and they arrived very quickly and I loved them the only problem was one was not working as release mechanism was jammed and would not budge regardless how I tried I messaged Gerry’s and they were so very helpful and without further delay ordered me another one from Germany which I have received today and I would love to let everybody know what amazing customer service I have received and will definitely be buying from them a lot more in the future 😎🎣

Found the right tackle at a good price, great selection to chose from, no hassle, fast delivery.

Excellent service as always

Great service extensive amount of items to choose from prompt delivery and reasonable delivery charges

Great store .I recently got back into fishing after years away. And big thanks to you guys for putting me on the fish with excellent advice on rods.reels and tackle
Top effort 👌

Communication, quality product, postage, speed, an absolute joy to deal with

I ordered a week ago still not even been dispatched tried calling and phone lines are down for checking orders but still running for placing orders funnily enough, same as other reviews basically don’t waste your money or time

Arrived 2 weeks after it was posted out to me. The rod was sitting in royal mail depot for over a week with 48hr delivery. Apart from that the rod was luckily ok.

Very disappointed with this shop. I ordered a reel that shows on website max 15 day delivery. Still not got it now and it’s 17 days later. The shop online intimates a few days for delivery but it doesn’t say they are buying in once you make your order.
I also bought three rods and some lures. I went for a price match on the rods as advertised on the web shopping page. I was told this wasn’t a site they matched too and as it was European you would have difficulty sending them back. I listened and bought from Gerry’s. I was given a discount code that was not accepted emailed and was told they would look into it, they never came back! They took a long time to arrive and I wish I’d have saved my money. I emailed re a few items, you only get a response in the morning so I guess they only answer emails in the morning.
Very very disappointed with the service and the way it operates. I have spent in excess of £550 and I am still waiting for items over the 15 days and emails to tell me where they are. Clearly they are ordering once you’ve ordered. Cut the middle man and go elsewhere you’ll get them quicker . All this in August 2026