Gerrysfishing Avis 

Very good experience good communication delivered on time good price on the hole very good

I ordered on 2nd of August with delivery 5 to 8 working days . 18 days later I phoned and the guy said he would phone me back but he didn't. Today I was on the phone for 1 hour and no answer. I emailed and again no answer.
Can you please respond
Regards Neil Fallows

I ordered a rod that i wanted for 2 matches coming up that was listed "in stock" and there rod delivery under there " rod delivery data" states rods are 48 hours parcelforce delivery 4 days later on my "Gerrys portal " it still showed my order had still not been dispatched. I got an email after me sending two emails to investigate to be told somewhere on the web sight it says some orders can take 4 -8 days to send i did not see this as I went by there STATED delivery time for rods.they did not say in the email we will send today or tomorrow they just said we will send email when it is dispatched..this is sloppy service for a rod in stock i would think maybe not in stock but still taking money.i just said I want my refund I will go els ware.purchased form Amazon now for reliability..

Emails were ignored postage is very slow wouldn't buy from you again

Ordered a rod, reel and line to do some specialist fishing. So far it is nearly 1 month and I have yet to receive my order. Very disappointed that both of my fishing trips have had to be done without the gear I purchased. I have previously purchased gear from Gerrysfishing, no problem, but this time is so disappointing. If i was informed of the long delays on ordering I would have changed, as my trips were planned.

I have been using Gerrys for a while now and I have found them so helpful and the customer service is second to none.
Good delivery and good products.
Want more do you want in this day and age.

Communication via the emails for order confirmation and delivery etc very good. Delivery well packaged and when stated.
Rod looks great and in new condition.
Very happy with this transaction.

great choice of coarse fishing gear at great price , quick delivery , kept in touch throughout the purchase and delivery

Yes gear turned up well packed and in good order ive ordered a fair bit of gear from here and will be returning again

7-15 days to deliver not been into shop so can’t comment on that and to be fair after checking on the website it did say that however I don’t think moving products inside the UK and delivering them inside the UK should take any more than five working days and there are plenty of fishing places that will deliver within five days. Terribly delivery service Find another Angling store that delivers in less than half a month.

Well I ordered a beachcater,,with a 7-18 day delivery time ,,43 days later it arrived, not only that they promised me a bit of a sweetner in way of an apology but I never received anything, I won't be using them anymore

Ordered items 4 weeks ago. Still missing a spod reel with line and a couple of spods. Have emailed Gerrys several times about this. Last week they told me they would be arriving soon as they were sent seperately from the rod. After telling them they still hadnt arrived i then got told that i have already received them as they had photos of proof of delivery. Complete different story to what they told me the week before.
In fact, the photo of proof of delivery was only of the rod in a tube and nothing else.
This company doesnt know what the left or right hand is doing and so just clearly lie their way through things.
I have contacted them yet again and have had no response as of yet.
The worst customer service i have ever used.
If i could give a 0 star review, i would.

Great customer service

I ordered a 5 piece fishing rod (PENN travel rod) last December as a Christmas present for my partner. Unfortunately the rod snapped after one use and was defective. I contacted the customer service team to get a replacement section and due to not having replacement parts, they have sent me a brand new replacement free of charge. Would highly recommend and I would definitely order again!

Purchased ABU Garcia Beast 300 LP.
Good company to deal with, suggested which model reel to purchase as I was choosing between 2 different sizes. Quick delivery. Good price

Great prices and fast turn around. I've used the online store a few times now. Brilliant thank you👍

Bought some fishing tackle that was excellent quality and competitively priced. The items were expertly packaged and were delivered promptly. Would definitely use Gerrys again.

Excellent product (Greys jacket), very good price and decent free delivery

Bought SG 4 piece travel rod for holidays. Great bit of kit sent quickly and well packaged from Gerrys

I’ve been using Gerry’s for over 20 years, and never had such a bad experience from my recent online purchase!
I was expecting the package within 2 weeks,
I have now been waiting almost 2 months,
No communication no follow up, phone calls put down by the staff and when you do get to speak to someone they are from the wrong department,
I understand there might be a delay but no excuses for the lack of communication,
Took my money but never made sure I got my products,
Shockingly bad customer service looks like it’s back to veals they keep in touch and follow up every order email and phone call!!