Maidenhead Aquatics  Avis 

Purchased a piece of driftwood along with a new tank, got home opened the new tank and realised the piece was going to be too big. Took it back to the store to exchange and was informed that they wont take them back because we could have got it from anywhere! even though we had a receipt and the guy remembers us buying it! its a non returnable item.... but no sign up in the store to say this nor were we told it! Very disappointed loyal customer...... poor management decision!

U keep fish in small tanks refuse to sell me fish saying my tank to small

YOUR TANK TO SMALL

I have kept fish for many years. The Huntingdon store was very impressive. Clean tanks, healthy stock and friendly staff. Wheelchair accessible. Highly recommend

Well, not far from appalling.
First I was sold a pump either damaged or not suitable for purpose..
Emailed to ask advice and frankly they weren't serious about helping me..

Been to several Maidenhead now due to having 3 large fish tanks to stock, each and every store has given either wrong or different advice…. On several fish, staff act as if they know what they are talking about but most make it up as they go along. Seem friendly but are only interested in the sale. Each store have different time on how long tank should be established before adding live stock. I’m not a first time tank keeper and being told what I can and can’t do ect when had more professionals speak up on this. Like keeping several shrimp breeds coton maidenhead stated I have to have only one bread of shrimps to not cross breed, where as Milton Keynes sell cross breed shrimp and happy to sell different breeds together in same bag! After stating they to be seperate for 2 different tanks.

Grosvenor garden centre Chester
Excellent service , excellent advice , had everything I needed . Busy on weekends ! Don’t know how the staff stay so positive and welcoming - amazing !!
Visited a few times in the weekdays and it’s a far calmer experience, but whether weekend or weekday the staff are helpful and positive with friendly knowledgeable vibe .

Really helpful staff at the FairOak branch - got us up and running with a garden pond, and prices not more than buying online because they operate online too.

I went to the Leicester store and a guy called James was amazing! So knowledgeable and helpful. Thank you for helping me set up my salt water aquarium. Your advice has been incredible. Will definitely be coming back.

I went to Maidenhead Aquatics in Woburn Sands. I was setting up an Aqua Oak large cube aquascape aquarium for the first time, the first time I went to Maidenhead I spoke to William, he was really helpful advising of the things I would need, answering all my questions. When I was setting up I went back and again spoke to William, he was really on the ball with his information and helped me pick the right things for a successful Aquascape aquarium. The store is well stocked and the staff are friendly and very knowledgeable. I am currently waiting for the new set up tank to settle and will be going back to get my fish in a couple of weeks. I would highly recommend for any serious fish keepers ! Thanks Maidenhead !

Popped in today for a few bits. Have recently moved to the area so only second time been in. A nice selection of fish and all looked well tended, although there were a couple of dead Sterbai corydoras in tank. Shop was busy, so I don't suppose anyone had noticed.
However, what really disappointed me, was hearing a member of staff recommend to who was obviously a very novice fish keeper, to do a 'fish in'cycle. Really? And with a Betta, too. And do you really think a Molly would be a good tank mate? No. I wasnt clear what size tank the gentleman had ( who appeared to be buying for a child), Im not sure the staff did, either.
These are living creatures, they deserve better. It is not hard to cycle a tank without using fish, and far less upsetting than seeing stressed fish dying due to ammonia poisoning!

The Brigg one is appalling, I went the other day and the condition of the stock was not good, the manager seemed to be spending more time with a female member of staff than the customers. It's a shame as they had a nice, helpful man in there earlier in the year, he advised me on suitable plants for my pond and how to look after the fish I was given. Will not go back as the manager made me feel very uncomfortable.

Purchased fish and garden products from several outlets. Met up with Craig Saunders at the Cheddar store who made our day. Seems to know it all ... certainly helped us so, so much .... also can crack a joke or two. Unfortunately he is only at the Cheddar store on Thursday and Sunday.

Very good aquatics retailer that we have used for many different things over the years. They have to deal with all sorts of customers, but I've always seen them do the right thing. The only minor criticism is that the different stores can be highly variable in terms of what they stock, but this is also due to size. Service generally always good though, and livestock in good condition. If you find a good local one you can always rely on them. Special mention to the (fairly) new central Sheffield branch which has an excellent range of wet and dry goods, and all fish we've sourced from there have done really well.

good layed out shop first purchase of fish today they all look healthy and the staff at polhil seem knowledgable and very polite helpful. litle dispointed as took a couple of very healthy big fish a salvini cichlid and a jack dempsey but didnt get offered a swap or even a discount. my own fault as should have asked first and they were already put in they big tank or would have got the salvini back as not a common fish and in very good condition but my other aquatic shop didnt have space at time. never brought a cichlid back and not got credit wont be doing that again as i like to grow them out to a good size and return if they get a bit to much of a bully.
As you should know no 2 are the same nature so if I have a fish that is stressing my others out I will sell them on normally to breeders or local fish shops for credit. I’ve been keeping and breeding them over the years 30 plus so yah lying it your advise but I don’t get fish I can keep on current tanks. These two were causing mayhem hench me getting rid of them but my local shops hasn’t got room for a couple of weeks and local breeder wasn’t interested in the JD and I only had a male salvini cheers

I had a problem with my uv pond filter.

I visited Crawley branch and was greeted by Ronan and Mark they were extremely helpful polite and courteous.

They solved my problem immediately, sold me the new parts and I went away extremely happy with the overall experience.

Pat on the back to the two lads Manager and Assistant

I would highly recommend Maidenhead Aquatics at Whisby Garden Centre. I wanted information about how to introduce plants and fishes into my new pond. The staff were extremely knowledgeable and friendly. They guided me through all the different options and the pros and cons about different plants. I was then left to explore and decide what I wanted. There was no pressure to buy!
Their customer service is excellent and I’m sure I will be using them again in the future. You’re all doing a fantastic job! Keep up the good work!

Outstanding service at Barnstaple today. My elderly mothers Oases pond pump had stopped working so we took it to the Barnstaple store. The 2 young gentlemen in the shop were extremely helpful and took the pump apart to see if they could rectify the issue. They tried to repair it but it had expired and we subsequently purchased a new one. They were cheerful and obviously enjoyed the challenge. They are a credit to the company and one reason why we will return in the future.

Been into the Lincoln store a few times now and been served by the same person who has made are experience easy and educational would like to say a big Thankyou to Andy at the Lincoln store whisby garden centre .

Maidenhead Aquatics in Wendover. We will never go anywhere else but here. Richard is wonderful and has helped us greatly over the last few years. Nothing is ever too much trouble and is always on hand with any questions we have had. We can't thank you enough!

Appaling went to maidenhead aquatics to look at the outside pond fish .well staff was rude to a couple of customers the biggest concern is they dont put oxygen in the bags when they put fish in the bags its one of the biggest must to do shane the stratford upon avon store dont kniw how to do that hence why i wont buy any fish from there