Maidenhead Aquatics  Avis 

I purchased my first marine setup from these guys in Wrexham. They were incredibly helpful, full of knowledge and happy to help. And have also offered to help me through the learning process. They didn't try to sell me stuff I didn't really need. So they're very trustworthy aswell. All in all, what a great experience and needless to say, I'm super happy. Thanks especially to Stuart and the rest of the staff. Absolutely awesome 👌

I went in to purchase a fish tank for my children and was very disappointed with the help the staff gave me.
I ask a couple questions and was offered no advice at all. Blunt answers from staff really dismissive.
I would not⁰ come back or recommend to anyone.
They lost a customer today.

Today I was at the Morden branch and was served and helped my a lady called caragh and she was very knowledgeable and helped me find the right fish and went above and beyond to help me. I normally go to the ashtead branch but as I was in the area I thought I'd pop in for a look. I brought 5 fish and they were kept in very good living conditions. I also think the ashtead branch is also very good and is also has very good fish living conditions. I always come to maidenhead aquatics for all my aquatics needs and I always will. The staff are always friendly in both branches and always knowledgeable.

I HIGHLY RECOMMEND maidenhead aquatics for all the aquatics needs!!!!

I found all the staff to be helpful and knowledgable. Great selection too

The maidenhead aquatics at Pyle has the most god awful staff lazy not in any way customer friendly no knowledge they lost a very expensive sale as I went in there for a fishtank didn't want yo move off a stool while on phone couldn't answer questions I had to say how big the tank was as he was guessing I asked about ex display tank the other member of staff asked where the missing parts were the unenthusiastic one said didn't know so I would have to buy them to replace what they had lost that originally came with tank they never ask if you have loyalty card oh unless your a man they don't interact have conversations they never offer to help always the same 2 male staff awful yet the maidenhead aquatics at swansea shops are great especially the one at Pontardulais great service

I just wanted to take the time to let you know how much I truly appreciate the staff that were in the gillingham store on 22/06/2024 in the morning. We went in with an issue we had setting up the tank, and the staff member (I believe his name was Ashley) would not stop until we had a solution to our problem. I felt useless setting the tank up so went into the store for help. He worked through the issue we had with a pump and treated us like we were no trouble at all, absolutely above and beyond service from him and his colleague (a younger boy with brown hair). I left the store feeling so much more confident and that feeling will be remembered. I would love it if this message could be passed on to their management at the store, to let them know what a credit to the company they are.

Worst branch of Maidenhead Aquatics for sure, other locations are friendlier, more helpful and seem interested in customers. At Hare Hatch they have a rather dismissive & indifferent attitude and culture which runs through this branch. They seem to just want to sit down in their little office / staff room & have absolutely minimal interaction or engagement with customers.
Despite being our closest will not visit again!!

So I ordered a click and collect from my local store on 22nd April 2024 (and they had the product on the shelf) order number #000083196 . I then realised I didn’t need this item so I arranged for my wife to drop it off a couple of days later and get a refund. I was told that I couldn’t get that in store and that I had to send an email. My wife left the product with the manager to save me going back and forth and I sent the email as requested on the 30th April to which I got no response. This led me to ring the shop and speak with the manager who said he will send an email for me to chase. Two weeks in I was told a refund was on the way which still isn’t received to this day. The manager said he has been told they are sending it but still haven’t received my money back. The level of customer service from the click and collect department is very poor. The manager in the shop has been great but the company itself has let the experience down hugely! I feel I’m no closer to receiving my money but yet the product has been back in store for 5 weeks.

Great shop, Joe and Barry are very helpful and knowledgeable, never feel rushed.

Bought a new tank and pump kit, had a problem with the pump/filter unit but when I went back to the King’s Lynn branch, Jamie and holly was both fantastic and sorted the problems straight away. I received fantastic service and they all are very friendly. I highly recommend them for anyone buying a new tank and kit
Many thanks both
Will

This place is great, I've been a regular customer for over three years now. Amazing service, knowledge and such great support when I've head aquarium emergencies, like NO2 spikes, fungal infections etc. One of my favourite things about this shop is how they look after my two young boys 3 & 6, which makes them always go on at me to go to visit the fish shop, which in turn gives me a great excuse to go more often and spend more money ;). All the staff at some point have gone out their way to go above and beyond. Also id like to mention the latest improvements to the shop look amazing.

Neil at Fishkeeper Stirling provided excellent well considered advice on dealing with a major green water problem. After Barley straw, various ‘greenaways’ all which improved nowt, the advice to introduce separate UV clarifier at 18w has worked wonders after 1 week. 5 star employee.

I have visited the Ashford store regularly over the past few years , and i cannot praise them enough.
Sam and the team are super helpful , my favourite shop by far. Ramsgate M/A is a close second .
Both great shops.

Bought from maidenhead in kidderminster, only 5 babies, went next day to get a few more. Their fish were quarantined. After about a week my big 20yr old fish were all dieing daily. Lost a lot. Heartbreaking finding my big dead fish every morning. They tried to blame my water( even though their fish were still quarantined). Bought a water kit. Nothing wrong with my water. The only person who was willing to help us as Alex at maidenhead Worcester but still kept dieing.We have since lost every single fish. Cost £200 to have pond filled in as I can't go though that again. Please don't buy fish from there. They really didn't care. Plus what the poor fish must have gone through. Alex was the only one who tried to resolve what was happening. But unfortunately it was too late as all my fish had been infected.

Visited Maidenhead aquatics at Dobbies Barlbrough today and must say Daniel was a super star could not do enough to help us chose our fish from the outside ponds, even offered to help us take them to our car, we have been before and must say Daniel always shines through with customer focused service.

Thank You.

JOKER'S
Bought 3 clown fish lasted 3 weeks all dead was of money!!! Never again will I spend my money with you again
The amount of free big fish I have given you for nothing in the past that you sold for alot of money no refund offered

Visited yesterday to drop off more Platy fry that I bred at home and to buy some needful things and a new Amano shrimp.
As always, the staff are friendly, helpful and knowledgeable. Advice is always readily available. So good to have a store that actually knows about its products!!... thank you again!

Have visitedany times and bought a few things from them. They are not the cheapest but it's the only "real" lfs around. I purchased 10 green neon tetra from there Wenvoe store and 4 have died within a week! I've noticed a few have fungus on them so trying to treat them. All the other fish I have in the same tank have been fine for months untill I added these new ones from maidenhead Wenvoe and since have lost 1 of my rasboras aswell! My water paremeters are all spot on aswell as the temps. No cover bag was given or offered when I purchased them either so had to carry them out under my jumper. Staff don't ask what type of tank you have or what other fish you have them going in with they just don't seem to care at all. I won't be going back there I'll buy my fish from pets at home as I've had no issues with fish from there and there cheaper.

Been a customer at their store in Swansea for years and always been treated with respect. Told to a return a faulty pond item after an enquiry midweek and was ‘served’ by an ill mannered staff member who told me it was MY fault it wasn’t working, to do some research before I bought it, interrupted me constantly, and when I said I wasn’t happy with her attitude, was served by another staff member as she shouted her name across the shop so I could make a complaint about her! New staff member said no idea what to do about faulty product, had no experience of pond equipment and no manager on site and suggested I come back when there was.

After having a rubbish experience with a well known pet store, we thought we’d try this fish centre with Yarnton nurseries. A very helpful and knowledgeable man called Jason went out of his way to explain different types of fish and which would work best with our size tank. I left with a beta, two loach and two snails and will be going back for some tetras once these have settled in. Very well stocked centre and very helpful staff