Purchased a second hand cross trainer with installation. Delivery was around 3-4 weeks as promised and it is working well. Very pleased with everything.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Delivery / Installation team turned up on time , immediately went to work and gave us nothing to worry about or make any decision over. ie. They knew what they were doing . The Machine I bought is... Voir plus
L'entreprise a répondu
Ordered a cross trainer, Concept2 rower and a treadmill. All three were delivered when agreed by a really helpful group of three guys. Very pleased with the quality of the machinery. I bought previous... Voir plus
L'entreprise a répondu
I purchased two spinning bikes that turned out to be extremely rusty. Looking back, it makes sense why they refused to show me a video of the bikes before I made the payment. I was also told there wo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de FitKit UK
Écrit par l'entreprise
Coordonnées de contact
Unit 169c, Whittle Road, LE10 3DS, Hinckley, Royaume-Uni
- 01455 245720
- sales@fitkituk.com
- www.fitkituk.com
4,5
Excellent
255 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent customer service
The spin bike we ordered was broken when delivered, but clearly was damaged in transit.
Fitkit were brilliant and sent out a replacement bike within two days and couldn’t have been more helpful.
I dealt with Luke who was awesome.
Great equipment, great price and great customer service
11 octobre 2024
Avis spontané
Réponse de FitKit UK
Thank you for your feedback Neil. It is reassuring to have it acknowledged that we are keen to rectify any issues raised as soon as possible. We do hope you are still enjoying your spin bike. The FitKit UK Team.
I have dealt with a few gym equipment…
I have dealt with a few gym equipment sellers and like to mention Fitkit is the best out of the lot.
I dealt with Shaf who is efficient and most importantly patient with the decision making process.
I’m an overseas buyer which makes the deal a lot more complicated. Shaf managed to solve all the challenges that came along the way and made the process really easy.
Honest lads and all I can I say is , you can trust them with your money.
Buying more kit soon
21 août 2024
Avis spontané
Réponse de FitKit UK
We thank you Naushid for taking the time to leave us such a positive review. We pride ourselves on our customer service and product knowledge. Look forward to doing business again with you in the future. The FitKit UK Team.
Great equipment and excellent service
Great equipment and excellent service. Highly recommended..!!
20 août 2024
Avis spontané
Réponse de FitKit UK
Thank you Harsha for your review. We are glad to hear you are happy with the excellent service and great equipment supplied. The FitKit UK Team
The place to go for Gym equipment
It's been a great experience working with FitKit UK. Great, reasonably priced equipment with professional fitters and aftercare. Can't recommend this company highly enough
9 septembre 2024
Avis spontané
Réponse de FitKit UK
Thank you so much for taking the time to leave us a review Christopher. We are pleased you are happy with the service our team have provided. We do hope you consider using us again in the future. The FitKit UK team.
Avoid at all costs
Bought a treadmill earlier in the year which broke after less than two months. We were sent a replacement part as luckily had 3 months warranty but after very little use at all the replacement part nearly caught fire and fit kit won’t acknowledge this as it’s no longer in warranty. Would never recommend buying anything off them as it’s a good chance you’ll end up paying the same amount again to repair the supposedly good conditioned treadmill
22 août 2024
Avis spontané
Réponse de FitKit UK
We clearly display the length of warranty for our used items, you can find this in all product listings. You were aware that your used treadmill came with 3 months warranty. For clarity I have listed the events below as you have omitted some key information.
March 2024 - Used treadmill purchased
April 2024 - Fault with treadmill reported. Replacement part (IFT Drive) sent out.
Aug 2024 - Treadmill has been working for 4 months since the last repair but it now has an incline issue.
With an issue being reported in August 2024 you were outside of warranty by 2 months. We advised that you pay for an engineer call out to diagnose the issue properly as it could be a number of issues causing this.
You did not want to pay for an engineer call out and emailed us confirming with pictures as you had removed the IFT drive and opened it up which is NOT something we would have recommended. We understand it’s not ideal when maintenance / repairs are required but it is very important that cardio machines are worked on by approved engineers so issues are diagnosed properly.
Technogym Excite+ 1000 Unity Synchro
I bought a Technogym Excite+ 1000 Unity Synchro. And I’ve got to say it is immaculate. It was also a quick delivery, so I didn’t have to wait too long to get to use it, and it is so smooth, and quiet.
I also had a few questions about the cross trainer. And the customer service was excellent. Also If you like interest free credit like me, then the finance option was very easy and straight forward.
I would highly recommend Fitkit, and I would definitely use them again.
1 août 2024
Avis spontané
Réponse de FitKit UK
Thank you so much for your review Edward. It is great to hear that you received excellent customer service from our team. We hope you are enjoying your product and do hope you consider using us again in the future. The FitKit Uk Team.
Communication was spot on
Communication was spot on
Delivery as outlined
Arranged finance easy and quick
Would use again
Most importantly the Precor kit was like new
2 juillet 2024
Avis spontané
Réponse de FitKit UK
Thank you so much for taking the time to leave us a review. We are really pleased to hear you are happy with your order and the service provided by our team. The FitKit UK Team.
Outstanding customer service
Amazing customer service from Shaf, help me with my queries and went above and beyond. Highly appreciated
I would highly recommend these guys for used gym equipments
21 mai 2024
Avis spontané
Excellent Customer Service
I haven’t even received my order and I am already impressed with their service. I was happy enough to find weight plates at a good price and then they called to check that I meant to order one 5kg plate instead of two. Happy to give them 5 stars
15 mai 2024
Avis spontané
Couldn't fault the service or the price
Excellent service. I ordered a set of Jordan body pump barbell and weights which arrived quickly but found I had 1 1.25 kg and 3 2.5kg weight plates. Quick email response and another plate delivered direct from Jordan with very speedy delivery.
Will definitely use again
2 avril 2024
Avis spontané
Great product and service
I have made a couple of orders of used York bar plates. They arrived really quickly with DPD and were great value.
13 mars 2024
Avis spontané
I have used Fit kit a few times now and…
I have used Fit kit a few times now and they continue to deliver a great service, fast delivery times. I will continue to use them in the future!
5 février 2024
All good thanks
5 février 2024
Very good piece of equipment at a…
Very good piece of equipment at a sensible price. Delivered promptly and in better condition than I expected for a used item
8 décembre 2023
Avis spontané
Bought used dummbells
Bought used dummbells. The condition was like new . Would defiantly recommend and I will be a returning customer
20 novembre 2023
Avis spontané
the mats that i got where good :)
the mats that i got where fine for my home gym, save money long term, as the world....
25 octobre 2023
Great service and fast delivery
25 octobre 2023
Great company with excellent…
Great company with excellent communication and very professional and polite delivery men
13 septembre 2023
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.