FitMyCar Avis 

If I could give them 0 stars I would. No communication, still waiting 8 weeks later. I have emailed them only to be told they don't have them as they are custom made. Terrible

Poor communication with not being told an item we ordered would be custom made and take around 10 days before desptach. Once despatched the tracking was not updated from 2/7 to 13/7 leaving us wondering where the item was. This was only shipped from Melbourne to Brisbane in Australia. Item is ok, expected a better quality item to be honest.

I ordered my car mats on Saturday and they arrived Thursday. I live in Missouri and after i ordered, I discovered that the company is located in Austrailia. I bought the premium quality and I am very happy with my new mats. They are en exact fit and make my car feel and look like new inside. 100% recommend FITMYCAR!!!

It's been 3 months and this company keeps sending me the wrong mats and the back seat mats only. Look somewhere else. They can't get it right

Wow, don't do it. Order a complete set of Prestige for my F350. First, you are going to wait a month or more before you get them and when I finally got them they sent the wrong mats. When communicating I was informed that I would have to wait at a minimum of 2 months for replacements. So I am currently still waiting for floor mats for my truck.

Order placed through FitMyCar site on 12 January – estimated dispatch date 15 January.

Emailed them 01 February asking about my order. Their response: “We normally are very accurate with the estimated lead times, however, we are experiencing unexpected high order volume that has disrupted our production and dispatch schedules. As per checking the status of your order, it will be dispatch within 5-7 business days”

Emailed them again on 16 February as still hadn’t heard anything and got the “Currently, we do have some sort of delays since we had a transition to our new warehouse” Somebody else’s review on 17 October 2023 says the same thing. Anyhow, now they tell me that part of my order is available for dispatch and the rest will be sent in 1-2 weeks or earlier once produced. First part of order got dispatched on 19 February. The universal fit seat covers are OK, nothing flash, just OK.

Emailed them on 11 March asking about the 2nd part of my order. They replied: “I am currently making a follow up to our warehouse team regarding this order”

Emailed them again on 18 March asking again about the 2nd part of my order. They replied: “This is to inform you that the headrest seat cover that you ordered is currently out of stock and our warehouse team haven't got any specific ETA yet on when it will be available again. In this case, we will process a refund for this order. Refund will be process and reflected back to your account within 1-3 business days”

Refund arrived 21 March.

Replies to my queries were prompt but were mostly all just stories and excuses. Products should be advertised either as on back order or with accurate delay times. Service is rubbish !!

Five days after each email from them I received a “Ticket Closed - Order #200006XXXX” email asking to rate the service I received from the customer service agent. How can one reply positively to that when you know they are just making excuses. If other reviews are anything to go by I’d suggest this customer service agent is fulltime making excuses.

Enter into dealings with this company at your own risk.

Extremely cheap mats. Should have went to Walmart. Rip off

Ordered floor mats for Porsche 911. Took longer than originally told and they sent a passenger side mat for a Mazda CX 30. I get it. Mistakes happen. They did willingly admit the mistake but I had to wait another month and just received the corrected mat. The red stitching on the grey tubing is garbage. The person sewing the mat used red thread and then used grey thread in some areas. NOT WHAT I ORDERED!! Seriously, get the order correct and take pride in your work. Extremely disappointed in this American owned company.

I ordered a car cover through afterpay, I have paid half of the money and a month later still no car cover. Apparently they have no order in there system. Hard to get a hold of to find out anything. based on all of the reviews I am going to go to a current affair and the ombudsman.

Absolutely the worst !!
Took over a month and the quality of the mats was terrible. Thin carpet and torn rivet holes. Never again.

Took a month to get half the order. Terrible communication. Steering wheel cover finally arrived…stinks like burning rubber! Unwrapping, the odor made us physically ill! Took it out to garage holing to air out. Garage smells like tire warehouse. It has been outside in pool deck for two days now…smell is still horrible! We’re going to throw it away. No way would I put this in a car. STAY AWAY FROM THIS COMPANY!!

No customer service. Just delay after delay. If I could give them a stronger negative review I would.

After weeks of confusion and delays I cancelled my order for floormats for my Ford Transit.

The process began with weeks of silence followed by several iterations of promises the mats were on the way. Finally, when pressed, an admission the mats weren't coming.

Broken promises, delays, and failure.

They were polite...

Like others, I was unaware these were shipped out of Australia.

I ordered in late November, was told would receive the mats by Dec 8. December 20th, and still no sign.

I contacted the company, they said they would ship soon - I got a tracking number, which showed they were being picked up in Australia.

Now end of December, I check status, and they were returned (and delivered) to the sender, in Australia, Dec 29.

I haven't heard anything. I will now struggle to cancel the order and get a refund.

Ordered a car cover and gave all the information for my car make and model and the cover doesn't fit so I have to send it back to get a refund

I ordered replacement floor mats for my Buick enclave, I assumed they were being manufactured here in the US and ship from the US because they claim they have a US warehouse and location a month and a half later my item is still not been shipped out I've been going back and forth emails and they keep trying to tell me to just cancel my order if I'm not happy that doesn't seem like good customer service, finally was able to get somebody on the phone and they confirm that my item was waiting to be picked up to ship they told me everything is shipped out of Australia I wish they would have would have indicated that on their website before purchasing because I never would have bought from them This company is a scam they are a sham they mislead their customers they have horrible ratings never again will I buy from them

FitMyCar is either an extremely poorly run business or an out and out scam.
I ordered and paid for a windscreen shade from FitMyCar on October 10.
(order no 000546643)
The invoice receipt I was sent stated the estimated shipping date was October 25

When I called about the status of my order on November 3 1 was told that orders were suspended due to warehouse relocation and the person who I spoke to could not give me any indication of when or even if the item I ordered would be sent.
A web search of FitMyCar reviews revealed that my experience was identical to many other people’s experience with FitMyCar. There are many complaints from people have not received the items they ordered and paid for and or not received refunds.
I have lodged a detailed complaint with Consumer affairs Victoria and also informed PayPal.
I urge anyone else in the same position as me to do the same.
AVOID THIS COMPANY

Very good communication & good quality product. A bit long for shipping but it was a custom made car boot mat so wasn't expecting it ready within a week. Good fit for my car. 5/5 Very happy customer

No advice or follow up.
No response to emails. Phone calls brief and without apology.
They don't tell you when you order that part is manufactured on order. Now they say delay is because factory is moving or upgrading or some excuse. Never order again. Not cheap price, cheap response and nil service. Don't use this company.

Just received my order from a month ago I got the middle priced black car mats for my Infiniti G37 they are crap cheap crap do not buy do not purchase it takes 6 to 8 weeks for the product to arrive and they give you no updates terrible company cheap car mat I regret my purchase.... I would return them for a refund but I don't trust them I'll just take it as a loss