Fitness Superstore - Sheffield Avis 

I purchased a Schwinn 800IC Indoor Cycle from Fitness Superstore on 31 January 2024, delivered 1 February 2024.

On 6 February 2026, just five days after the warranty expired, the console began freezing mid-workout. The backlight remains on, but the display locks and becomes unusable. The issue now occurs within eight minutes of riding, making the bike effectively unreliable.

Since reporting this problem, I have:

• Submitted multiple support tickets
• Spoken to at least four different representatives
• Provided receipt and video evidence
• Been redirected between companies

Despite all of this, no one has taken responsibility.

I have been passed between Schwinn, Johnson Health, and the retailer. Each points elsewhere. No goodwill gesture. No flexibility. No ownership.

This is a premium indoor training bike. A console failure days outside warranty, combined with zero discretion or customer care, is extremely disappointing.

Electronics can fail. That is understandable.

What is not understandable is the complete lack of accountability when a product fails virtually at the point of warranty expiry.

At this stage, I am paying to repair (£142) the bike myself because meaningful support has not been offered.

If you are considering this brand or retailer, be aware that once the warranty period ends, even by a matter of days, you may find yourself entirely on your own.

That has been my experience.

UPDATE:
Following an email exchange, I have been advised that the next step is to pay for an engineer to come out and diagnose the issue at the following cost:

"Our standard call-out fee is £95 + VAT (£114 in total). This covers the engineer for up to one hour on site for the assessment and servicing/repairs if no parts were required. If the engineer is on site after the first hour there is a fee of £25 + VAT (£30) per hour.

If any parts were required, we would send you a report with parts required and we could obtain a quote on your behalf. Please be aware that our engineer’s do not stock parts for these machines on their vans.

For an engineer to visit for a second visit, our re-call fee is £60 + VAT (£72 in total) – again, this covers the engineer for up to one hour and any hours after the first hour is charged at £25 + VAT (£30) per hour.

Please also note that we do have to have the first payment of £114 before the engineer can offer you an appointment."

After everything involved in trying to resolve this issue, I have decided to use that money towards a different system so I can continue my training without any further hassle, disruption or frustration.

I am very disappointed with the overall experience and the level of support I have received. Based on my experience, I would not recommend. AVOID!!!

Helpful, but didn't have the treadmill we wanted to try and didn't really have much knowledge of the treadmill. Apart from that ordering and delivery went fine.

A member of staff (Jack .C ) was very knowledgeable and helpful, At the Sheffield branch
Pop in and see what they have in store

Great service the young lady was knowledgeable in what we were looking at and offered sound advice
The delivery was next day this went well with the delivery company telephoning 30 mins before delivery we were also able to track online
My wife and i have used the treadmill quite often since the delivery and are very pleased with it
It wasn’t difficult at all to put together and came in a single well packed box

Justin was very knowledgeable and helpful. He listened to what we wanted four our garage gym and offered excellent advice.

Went to the Sheffield store and spoke to Jack the store assistant.
Jack was very knowledgeable regarding the products and advised us on the best machines to fit our needs.
A purchase was made that we are more than happy with.
All companies need a Jack working for them !!