Fixflo Avis 219

Excellent and very responsive.

I reported an issue with my boiler and shower last week, but I haven't received any response from them yet. Due to the leaking, I'm unable to use my boiler and shower. It's concerning that they haven't addressed this issue, and it feels like they don't care about their customers' well-being.

I love using Fixflo, it's an amazing platform and I started to look into how I can use the platform more extensively in my role as a Property Manager. Fixflo has got a lot of helpful guidance online, I found out that I wasn't using Fixflo to its fullest potential. I decided to reach out to the Support Team and Monika quickly picked up my enquiry. Monika responded speedily and was on top of my enquiry. It took some time to resolve all the issues but Monika kept me up to date throughout the whole process.
Monika's communication skills are excellent and her proactive approach was really appreciated.

Highly recommend Fixflo as a system - easy system to use and makes property managers lives so easy, by being able to monitor everything in one place. The training with Fixflo was comprehensive and well delivered. Dealt with Joe Goss who was extremely knowledgable and always on hand to answer any questions. Definitely the best property management software I have used over my 15+ years in the industry.

Really great onboarding process, Mya was lovely and very helpful.

Excellent follow-up from Fixflo and more precisely from Lia, who helped us implement Fixflo in our company.

Highly recommend Fixflo, brilliant for managing workflow maintenance.

Does what it says on the tin + Lia responds promptly!

Very fast response from Alex Garcia to my planned maintenance enquiries. Most helpful!

fixflo are an amazing company, our Customer Success Manager Tom is highly knowledgeable and assists us with our inquiries quickly.

the system allows for tutorials for self-learning, and our Customer Success Manager creates personalised demonstrations for issue-specific tutorials.

Marcela has been exceptionally supportive throughout what was initially a daunting process. Her approach is both professional and friendly, which has made all the difference.

Fixflo customer support have been so incredibly helpful to our business and always rapid in their response to any enquiry. Thank you Fixflo

My daughter contacted fixflo and was told mold isn’t important enough to come out . It’s not tenants issue there’s no ventilation and damp proof course. I’ve paid hundreds to replace furniture clothes etc and how dare you say it’s not important. Mold kills its external walls showing not tenants fault. I’ll be making a claim for furniture clothes etc

You are the company who sorts out repairs for dixons and we have all communication with yourselves via webform

Duplication of maintenance messages. Far too early to schedule. Confusing format. Unable to upload information or access information. An incredible waste of time.

Lia is very helpful with showing me how to navigate the system. Very clear instructions which help with using the system easily.

We had a big issue when our filters were broken, but Charlie Smith got on the case straight away and escalated it to the right teams to get it sorted. When our account manager Mike McDonnell came back from his AL he helped to clean up the rest of our problem and to get the bug fixed so it wouldn't happen again. Thanks to both for resolving this issue.

Amazing Customer Service

Fixflo has proven to be an indispensable tool for property management, revolutionizing the way we handle maintenance requests and streamline communication with tenants. As a property manager, efficiency and prompt issue resolution are crucial, and Fixflo excels in delivering both.

Customer support from Fixflo deserves a special mention, and particularly our account manager Tom. The team is responsive, knowledgeable, and always ready to assist with any issues or inquiries. This level of support has made the onboarding process smooth and has contributed to our overall positive experience with the platform.

The Fixflo team are always so helpful and willing to support, a refreshing experience as some support functions are slow, robotic and unhelpful!