Altosoftware Avis 112

Ben sorted a technical issue for me very quickly and professionally which meant we kept our clients happy too.
I'd also thank the tech guy who called me to talk through and sort the issue (apologies I can't remember his name) but he was really helpful and knowledgeable.

Ben Mcleod- Quick response times, clear instructions, great help.

Jack Holmes, our account manager, has been a real pleasure to work with. He is consistently approachable, knowledgeable, and quick to respond, and always takes the time to understand our needs properly.

His support and insight have made a noticeable difference to how effectively we use Alto.

During our rebrand we were supported by Fatma Kemal. Fatma supported us throughout the process ensuring a smooth transition providing reliable updates and regular communications as the changes were completed, great work Fatma, thank you

Ben has been a great help in resolving some issues we were having with the new RRA converter tool. Nothing was too much trouble

Super Quick Response, Thanks Jack, great service just when we needed it.

We have been using Vebra Alto for 10 years now and it’s by far the best all rounder software for estate and letting agents!

Chris O’Mahony who is our main point of contact is fantastic and extremely helpful.

Can’t recommend them enough!

Since Chris has been our account manager we've found help and support a lot more accessible so a big thank you to Chris. Thankfully he's quick to respond and manages to deal with our enquiries professionally and comprehensively.

Since having Jack Holmes as out account manager, contact with Alto has improved greatly. Jack is always quick to respond or escalate any issue that we have

I am not getting anywhere contacting support or getting through to anyone so maybe someone somewhere will read this. I have been using Alto for a number of years and its been "OK. Renters Rights Act, we're all busy I get it. But I am also trying to run a business dealing with REAL people needing to move and I am stuck on an issue regarding new contracts and the letting progression work flow. I contacted support 11 days ago and have chased numerous times by following up, creating a new ticket even trying the "priority" chat which no one answered so now I am stuck. You can't call anyone you have to keep submitting tickets which are being ignored.
Support has always been a bit slow well now it's non existent. If moving all my records to another CRM wasn't such a daunting prospect I'd be moving.

Ben is always a massive help.
Nothing is too much trouble

Nazreen has been excellent, always replies promptly, extremely helpfull and gets things done and resolved. Excellent account manager. Thanks Nazreen

Met with Ben McLeod recently. Easy to discuss any queries we had and guiding us as needed to get the most out of our software. A pleasure to deal with.

Had a good chat about what was available to us to maximumise our use of Alto including a health check appointment and discussed training sessions

We’ve been using Alto for our agency under a fixed-term agreement at an agreed monthly rate. During the contract, we were informed of a 56% price increase. While we understand that software evolves and prices may increase over time, a jump of this scale during an active contract feels excessive and commercially unreasonable.

Our experience with Customer Operations was particularly disappointing. The response was firm and inflexible, with no real engagement on the issue — we were simply directed back to the terms and told the increase was non-negotiable.

It is also concerning that the contract and T&C's does not appear to place any clear cap or limit on increases, which effectively allows for significant pricing changes without predictability for customers.

As a result, we are now actively reviewing alternative software providers whose pricing structures and contract terms are more transparent and predictable.

We are new agency looking to use Alto, given the lack of service if any I would strongly advise any new agency using this software for the time being there is simply no simple way to contact anyone, and the training is terrible, if only I shared the videos of the training we have had I think people would be astonished. The level of support is terrible. And if you are a company you are basically expected to learn from videos different staff have different learning styles and in this day and age where an equality is Paramount You will find your company is unable to provide training to suit your staff needs..

Further to Alto response below they haven’t tried to call me, this is an issue with Alto, they say things and don’t do it, if you really wanted to get through to a customer you would it isn’t hard !

They used to be good but now not worth it. Takes ages to get through to support. We sent a request to change our log in user email. No replies then three weeks later they do something and kick everyeone out and ask you to reset your password however we cant do that as we dont have the same email account despite emailing them.

Now you have to raise a ticket and wait forever just to even get access. The whole business is locked out!! Nice work Alto

Terrible signing platform. They created a completely wrong as signature for me and nowhere on the portal can I change the signature to a correct one.

It is like you are John and out of nowhere they made a signature for you which reads Mary and there is nowhete to change it

Absolute rip off & terrible service. We left Alto last year, giving the correct amount of notice as it had failed to keep up with changes in technology and other suppliers gave far better service and value money. Customer service is slow and they have no interest in helping agents with any issues. It was agreed at the end of our contract that a read only license would be kept open for 6 months so we could review historic data. Fast forward a year and Alto are claiming that we are signed up 2 more years. They have agreed to reduce this to one year as a “goodwill gesture” but have increased our bill for the remaining months by 230%! An absolute joke. Accounts never reply, apart from automated irrelevant circulars & chasers for money they are not owed. A complete con.

Alto does not even deserve 1 star, but unfortunately that is the lowest rating I can give.

My experience with Alto has been extremely poor. I purchased Zoopla services together with Alto, and I submitted my termination request in December 2025, with the contract due to end in March 2026.

Zoopla contacted me promptly within a day to confirm my cancellation. However, Alto failed to respond to any of my emails. Despite this, they later claimed that I did not provide approval and proceeded to extend my subscription until 19/06/2027 without my consent.

This is completely unacceptable. I have raised a formal complaint, yet no one has responded or taken responsibility.

Overall, this has been a very frustrating and disappointing experience due to poor communication and lack of accountability.