Ema has been our account manager for the past few years and there has been no short falls in the level of customer service delivery from her. She has always been very approachable and accessible... Voir plus
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Lisez les avis des autres
Alasdair Devenney is absolutely incredible, he is quite possibly one of the best contacts I have dealt with at Alto (and any service provider at that fact!). Alasdair is efficient, goes above and beyo... Voir plus
Unfortunately, whilst Alto has some good employees, the software is very poor and slow. If you are an agent with Landlords who have multiple properties, then be prepared to wait around a minute for an... Voir plus
Fatma is very helpful, organised, and easy to communicate with. She explains ALTO clearly and talks me through each process step by step, ensuring all my queries are answered. I always leave our meeti... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Alto is the UK’s number one estate and lettings agency CRM, and the last CRM you’ll ever need. As an AI-native platform, Alto helps agents run every part of their business in one place, from sales and lettings to property management and client accounting. Trusted by thousands of agencies across the UK, Alto is built to save time, simplify compliance, and scale as your business grows. Learn more at www.altosoftware.co.uk
Coordonnées de contact
Royaume-Uni
- www.altosoftware.co.uk
4,5
Excellent
205 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 40 % de ses avis négatifs
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Les gens ont aussi consulté
Helpful
Helpful, clear and to the point, which for old people like me, is what you want.
28 juillet 2026
Avis spontané
Fatma was very helpful in getting us…
Fatma was very helpful in getting us the information we needed and was readily available and communicative.
15 juillet 2026
Avis spontané
Had to request a new account Manager…
Had to request a new account Manager due to lack of customer service. Fatma has come in and been a breath of fresh air. She has been prompt and thorough with our queries. Long may this continue.
24 juillet 2026
Avis spontané
Nasreen was a ray of light!
Nasreen visited our branch today and was an absolute ray of light for our team. Although we have been using Alto for nearly three years, we realised that we haven’t yet taken full advantage of everything the system can offer.
Together, we identified ways to unlock more of Alto’s potential and make our daily processes more efficient. Nasreen was extremely professional, patient and helpful, with such a warm and positive personality.
We look forward to starting the training sessions once everything is ready, and we sincerely hope to see Nasreen again soon. Thank you for all your support!
23 juillet 2026
Avis spontané
Réponse de Altosoftware
What a lovely review to read, thank you Fabio! Nasreen will be so pleased to hear she made such a positive impression on the team.
Helping you uncover more of what Alto can do is exactly what we're here for, and we're excited for your training sessions to get underway. Thanks for taking the time to share this.
Nasreen - Fantastic!
We've been using Alto as our CRM and diary system for our residential lettings and property management business, and it's become a key part of how we run the office day to day. Nasreen has been particularly helpful with support — responsive, patient, and genuinely invested in making sure the setup works for us rather than just pushing us through a script. Would recommend to other agencies looking for a solid platform with real people behind the support
23 juillet 2026
Avis spontané
Réponse de Altosoftware
Thank you so much for this. It means a lot to hear Alto has become a key part of how you run your lettings and property management day to day. Nasreen takes real pride in tailoring support to how your agency actually works, so this will make her day. We appreciate the recommendation and are glad to have you with us.
Ben listened to me and referred me for…
Ben listened to me and referred me for the training I wanted.
16 juillet 2026
Avis spontané
Réponse de Altosoftware
Thank you, Katie. Really glad Ben took the time to understand what you needed and pointed you to the right training. Enjoy the sessions and we're here if anything else comes up.
Super service from Jack
Friendly, great communication came back to me straight away and then followed up to make sure I was happy.
23 juillet 2026
Avis spontané
Réponse de Altosoftware
Thank you, Beth. Quick, friendly communication and following up to make sure you're happy is exactly what we aim for, so it's great to hear Jack delivered just that. We appreciate you sharing this.
Ben McLeod provided excellent support…
Ben McLeod provided excellent support and responded to my query incredibly quickly. I wanted to find out whether our current software had the capability to send emails in a way that replies would automatically link back into the system, and Ben explained that it does. He gave clear, informative guidance on how the feature works and how we can implement it, making the whole process easy to understand.
I really appreciated his prompt response, product knowledge, and willingness to help. Excellent customer service—thank you, Ben!
22 juillet 2026
Avis spontané
Réponse de Altosoftware
Thank you, Rachel, this is wonderful to hear. Ben will be delighted that his explanation of how emails link back into the system was clear and easy to follow, and we hope the feature makes a real difference once it's in place. Thank you for taking the time to share the review.
Nasreen has been very helpful in…
Nasreen has been very helpful in sorting out issues and finding solutions. Quick and efficient. Thank you so much
22 juillet 2026
Avis spontané
Réponse de Altosoftware
Thank you for taking the time to leave this review, Helen! Quick, efficient problem-solving is exactly what we like to hear, and Nasreen will be really pleased.
Real humans you can get hold of
We have been a client of Alto for seven years, but they have really stepped up their game in the last 18 months with the introduction of Alasdair Devenney and Samantha Cundall. Both of these individuals are experienced in both the Alto product and estate agency/ property management. Having real humans that you can get hold of for help rather than a bot in the corner of your screen has, in my opinion, elevated the Alto product well and truly above their competitors.
22 juillet 2026
Avis spontané
Réponse de Altosoftware
Thank you, Adam, and for seven years with us, no less! It's brilliant to hear that Alasdair and Samantha have raised the bar for you. Having experienced, real people you can reach is something we really care about, so it means a lot to hear it's setting Alto apart for you. We're grateful for your continued support.
Réponse de Altosoftware
Thank you for taking the time to share your review, Harpreet - Fatma will be so pleased to hear she was able to help.
It has been great to work with Ema…
It has been great to work with Ema Wheeler; she has been very organised and informative and has provided us with great support in a short space of time. We are sad to lose her as our account manager, but know she is still there to support us if we need her.
20 juillet 2026
Avis spontané
Réponse de Altosoftware
Thank you, Sue. Ema has clearly made a real impact in a short space of time, and we'll make sure she sees your kind words. You're in good hands as things transition, and, as you say, she's still there if you need her. Thank you for your continued support.
Informative and very helpful.
Informative and very helpful.
Jack was really helpful and offered solutions to my concerns. Provided ideas along with great customer service.
14 juillet 2026
Avis spontané
Réponse de Altosoftware
Thank you, it's great to hear Jack was able to offer help and solutions along the way. We'll pass your kind words on to him - thanks for taking the time.
Jack Holmes has been an excellent…
Jack Holmes has been an excellent account manager for us, always going above and beyond to ensure our company is achieving the best possible service and contract for our needs. Highly recommend!
14 juillet 2026
Avis spontané
Réponse de Altosoftware
Thanks so much, Chris! Going above and beyond to get you the best possible service is exactly what Jack aims for, so this will mean a lot to him. We really appreciate the recommendation.
Excellent Customer Service
I would like to say that our Customer Success Manager, Ben McLeod, is excellent. Very helpful with any questions and fast to get back to us.
14 juillet 2026
Avis spontané
Réponse de Altosoftware
Thank you, Laura, it's great to hear Ben has been so helpful and responsive. This is exactly what we strive for, and we'll make sure he see's this review.
The first meeting was really informative..
The first meeting was really informative and gave me a great introduction to Alto. I'm looking forward to learning more and using it more effectively to support and grow my business. Thank you!
14 juillet 2026
Avis spontané
Réponse de Altosoftware
Thank you, Stacey, and welcome to Alto! We're so glad your first meeting gave you a great introduction. There's plenty more to explore, and we're here to help you use it to grow your business every step of the way. Enjoy getting stuck in!
Working with Ben
We have been working closely with Ben, our Customer Success Manager, and he has been great! Speedy & helpful. Thanks Ben!
14 juillet 2026
Avis spontané
Réponse de Altosoftware
Thanks, Chloe! Speedy and helpful is exactly what we aim for, and Ben will be really pleased to hear it.
Jack has been incredibly helpful in…
Jack has been incredibly helpful in assisting me to book my training session, he was friendly and knowledgeable and took the time to answer all of my questions. He has made everything straightforward and hassel-free, keeping me up to date every step of the way. l really appreciate his help.
13 juillet 2026
Avis spontané
Réponse de Altosoftware
Thank you, Kate! Great to hear Jack made booking your training so smooth and kept you in the loop throughout. We'll be sure to pass your thanks on to him.
Just had a very positive experience…
Just had a very positive experience with Nasreen Khan at alto. Excellent response time and nothing too much trouble, very pleased.
6 juillet 2026
Avis spontané
Réponse de Altosoftware
Thank you for taking the time to leave this review! We're delighted Nasreen was able to help so quickly, and we'll make sure to pass your kind words on to her.
Ema has been invaluable in chasing up a…
Ema has been invaluable in chasing up a small system correction - really excellent communication :)
3 juillet 2026
Avis spontané
Réponse de Altosoftware
Thank you, Jamie. Ema does a brilliant job keeping things moving, and we're glad she could get that sorted for you. We'll make sure she sees this.
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