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Ema has been invaluable in chasing up a small system correction - really excellent communication :)

We've been using Alto since we launched our estate agency nearly four years ago, and the CRM itself has always been excellent. It's become a key part of how we run our business.

Unfortunately, until recently, the customer service hadn't matched the quality of the system. We rarely heard from anyone, and when we did reach out, communication was often slow or went unanswered. Following the recent changes relating to the Renters' Rights Act, we found ourselves paying more for features that didn't really benefit our business, and we were genuinely starting to consider moving elsewhere.

Thankfully, our new Account Manager, Fatma Kemal, completely turned that experience around. She took the time to listen to our concerns, understood the challenges we were facing as a smaller agency, and never made us feel like our business wasn't important. Rather than offering a generic response, she came back with a solution that worked for us and restored our confidence in staying with Alto.

Fatma has been proactive, approachable and genuinely focused on finding the right outcome for us. Thanks to her support, we're pleased to be continuing with Alto, a CRM we genuinely enjoy using.

Thank you, Fatma, for your excellent customer service and for reminding us why we chose Alto in the first place.

Ben was informative, helpful, knowledgeable. i am please to have him as an our account manager going forward.

steve p

We've had an excellent experience working with our account manager, Ben McLeod. He is always professional, responsive, and proactive, making sure everything runs smoothly and keeping us informed every step of the way. His knowledge, attention to detail, and commitment to providing outstanding service have made a real difference. It's a pleasure working with someone who genuinely cares about their clients. Highly recommended!

We have been using ALTO for the last 18 months as a CRM system. Its been an eye opening upgrade from our last system and very user friendly. Ema Wheeler from the training team has been very helpful and is a great asset to the ALTO team.

We had a training session facilitated by Neil & Fiona. Both of them were considerate with information, took great care to explain processes an hidden details, and provided the best training session I have received on a system personally.

The system is very good and is always being updated. It helps keep you compliant and i like what it can do. The big issue is when something does go wrong the support is the worsts i have experienced. You can be waiting days for someone to get back to you.

Ema Wheeler is my new account manager. After poor service previously, i have found Ema to be excellent in her communication and efficient in what she does, by far the best so far. She has always responded quickly and followed up with any requests. I am not one normally to leave a review but on this occasion Ema has deserved this one. I look forward to a continued pro active working relationship with Ema well worth the five stars.

Nasreen has been brilliant in helping out with any queries we have had as well as suggesting some of the partners Alto work with in order to make our work more efficient and save us money!

I have had an extremely positive experience with Jack on a number of occasions now. He is quick to respond and answers any queries knowledgably.
This week he has been picking up emails after 7pm on an evening and at 6.30am in a morning, which although is not expected, has been very helpful for me when trying to resolve a matter urgently.
I find him to be approachable and professional.

Ema Wheeler was extremely personable and above all helpful in assisting us in relation to improving our use of the Alto system.

Our account manager Jack is always on hand to help if we need it. Super quick responses, really useful advice, couldn't ask for more! Thanks

I've been a user of alto for almost 7 years now and find it very user friendly and easy to use. However, sometimes thing pop up where assistance is needed and our account manager Chris O'Mahony is always on hand to help guide us and assist where needed. Chris has provided great service to me and my colleagues - thank you Chris!

Chris is simply brilliant - always helpful, always on-hand and his knowledge of Alto is amazing.

Nothing is ever an issue and to make it even better for us here a Keenans, he's just a great guy.

Thanks Chris.

I dealt with Ben McLeod. He was excellent. Always very prompt with telephone calls and meetings, and my particular query was quite awkward, but he dealt with it very professionally and efficiently. Nick. Skitts Estate Agents.

recently asked for some assistance and have had 2 video sessions with Madeline that were very helpful and beneficial in resolving my queries and i was sent a recording to keep for my records which has really helped

Ben has been great in helping me set up my new PC. Nothing has been too much trouble and has always been to hand when required.

Ben has always been responsive, helpful and easy to deal with.

Ben has been fantastic to work with.

He is always on hand to help, responds incredibly quickly and genuinely goes above and beyond whenever we have an issue or query. On many occasions I've reached out directly to Ben with something that would probably have been better suited to Alto Support, but he has always taken ownership and found a solution much quicker than I would have expected.

What stands out most is his willingness to help. Nothing ever seems too much trouble and he consistently follows things through until they are resolved.

In an industry where responsiveness and problem-solving are so important, Ben has been a huge asset and a pleasure to deal with. I wouldn't hesitate to recommend him.

We required help with a data migration on extremely tight timelines. Ema Wheeler was exceptional and went above and beyond to ensure we was able to achieve the outcome we needed. We couldn't be happier with the customer service!