Altosoftware Avis 

No contact telephone number for account holders
Customer service excruciatingly painful for the simplest of questions
Account cancelled at the earliest opportunity

Again, I find that I’m having to put another review on here because Support is not getting back to us
I have to stress!! I have been with this company since 2010.
That’s 16 years. I have supported this company with my business.
I believe in loyalty

However, I find the Alto has no real people to deal with your Support tickets in real time
Waiting over a week sometimes two weeks sometimes never getting a response back

This has been going on now for about three years and I’m literally at the end of my tether…
When you’re wanting to send invoices out for check-in, however the shared landlords ratios are not correct in the algorithms within Alto. It causes a major issue and your invoicing is wrong..
We shouldn’t have to wait four days after a check-in for this to be rectified. I think that that’s appalling.
Attention to detail needs to be something that Alto must agree they have the lack of!
And when a contact is finally made with you, they then tell you why don’t you try another company ? Why don’t you leave? “pardon”
Do you not think this a problem? Why should an agent be made to feel they are not supported !! when I am paying through the nose for a service that they are not getting?
I would like a full refund for the lack of real time support!!
Since you’ve got rid of the York office, Alto has gone downhill ..
I am really disappointed
And I think it’s about time you actually took me seriously..

A new Customer to Alto. I've had many items to address, nothing has been an issue. Responsive, informative and solution focussed. Victoria Williamson is an exceptional Account Manager. I feel anything is possible as a result of her account leadership.

Well done, great job.

We are currently in the process of migrating over to Alto. I recently had the pleasure of speaking with Madeline Faulkner, who was extremely helpful in assisting with my queries and also showed me ways to use the system more efficiently.

Nasreen is my agent at Alto, always responsive and quick to resolve any matters. I often recommend Alto and have always been happy with no issues over the last 6 years.

Ben has been a great help with helping me sort a couple issues we have had over the past few days.

I'm still yet to receive a call from the complaints team, my previous review has not been dealt with,

This company sadly doesn't have a good team you can call or speak to,

I wouldn't recommend anyone use this company if you require quick turnarounds,

I certainly wouldn't recommend using this company if you require a good system to comply with renters rights and processes, there not efficient enough to make it work

We are new agency looking to use Alto, given the lack of service if any I would strongly advise any new agency using this software for the time being there is simply no simple way to contact anyone, and the training is terrible, if only I shared the videos of the training we have had I think people would be astonished. The level of support is terrible. And if you are a company you are basically expected to learn from videos different staff have different learning styles and in this day and age where an equality is Paramount You will find your company is unable to provide training to suit your staff needs..

Further to Alto response below they haven’t tried to call me, this is an issue with Alto, they say things and don’t do it, if you really wanted to get through to a customer you would it isn’t hard !

We've been with Alto for the last five years, the software is great, and since Ema became our account manager, we've been able to get the most out of it.

Excellent service received from Ben so far. He explained everything clearly in our meeting and suggested some great process improvements for our business all of which were immediately followed up after our meeting with e-mailed documentation. Great to have a point of contact to refer to going forward.

Jack Holmes has been a fantastic help to our business.
He is very quick to respond to any query we have and guides us though any difficulty we face, with clear communication.
His response time is extremely quick. We are very lucky to have Jack as our account manager.

Jack is an excellent account manager. He's extremely personable and ensures he's always available to speak to me or will return my call within a satisfactory time should I need him.
It's a pleasure to deal with him.

With regards the APT changeover Jack Holmes has been very helpful and quick to respond to our queries.

Ben sorted a technical issue for me very quickly and professionally which meant we kept our clients happy too.
I'd also thank the tech guy who called me to talk through and sort the issue (apologies I can't remember his name) but he was really helpful and knowledgeable.

Ben Mcleod- Quick response times, clear instructions, great help.

Jack Holmes, our account manager, has been a real pleasure to work with. He is consistently approachable, knowledgeable, and quick to respond, and always takes the time to understand our needs properly.

His support and insight have made a noticeable difference to how effectively we use Alto.

During our rebrand we were supported by Fatma Kemal. Fatma supported us throughout the process ensuring a smooth transition providing reliable updates and regular communications as the changes were completed, great work Fatma, thank you

Ben has been a great help in resolving some issues we were having with the new RRA converter tool. Nothing was too much trouble

Super Quick Response, Thanks Jack, great service just when we needed it.

We have been using Vebra Alto for 10 years now and it’s by far the best all rounder software for estate and letting agents!

Chris O’Mahony who is our main point of contact is fantastic and extremely helpful.

Can’t recommend them enough!