Fixflo Avis 219

TrustScore 3.5 sur 5

3,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

An excellent system for Lettings Agents looking to improve their Property Management. Easy to use, integrates with well known lettings software. Cuts out wasted time with tenants reporting repairs mor... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fixflo has cut out all unnecessary phone calls and arguments over responsibility with tenants / landlords. It has reduced our work by half! The training is good, the staff are so helpful and we wo... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

My daughter contacted fixflo and was told mold isn’t important enough to come out . It’s not tenants issue there’s no ventilation and damp proof course. I’ve paid hundreds to replace furniture cloth... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We implemented Fixflo circa two years ago and having this system has helped to make our internal processes much more efficient. It's user friendly both on the front and back end, and working closely... Voir plus

À propos de l'entreprise

  1. Entreprise de logiciels

Écrit par l'entreprise

Market leading, fast-growing, exciting, international, creative, dynamic, innovative; this is Fixflo. Since launching in 2013, our phenomenal growth has resulted in Fixflo gaining leader status in the repairs and maintenance software field. Our business plan is simple. We aim to be the standard way in which property repairs are reported and managed in homes and places of work around the world. Having recently launched in South Africa and Australia, the Fixflo system is now being used by over 800,000 properties. That’s 1700+ agencies over 15 time zones!


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

219 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

unsolicited text messages

I don't know what Fixflo is, but they are spamming my phone with unsolicited text messages that look like a phishing attack with a link to follow. I'm sure I never gave this company permission to contact me. Probably running a scam.

20 mars 2023
Avis spontané
Logo de Fixflo

Réponse : Fixflo

Hi Chris, we're sorry to hear that you have received unwanted SMS alerts from an agency using Fixflo. Can you please contact us at support@fixflo.com and our Support team will be able to look into this for you as soon as possible.

Noté 5 sur 5 étoiles

Brilliant maintenance platform!

Jo and Greg at Fixflo are a delight to work with! Fixflo's repair and maintenance ticketing system is easy to use and customer friendly. Thank you for supporting pbm in getting this up and running :-)

17 mars 2023
Avis spontané
Logo de Fixflo

Réponse : Fixflo

Hi Jess, thank you very much for the kind words. We're glad you've had such a good experience with our system and customer service.

Noté 5 sur 5 étoiles

Lia supported us through the onboarding…

Lia supported us through the onboarding process and has been great at advising on how we can get the most out of FixFlow.

27 février 2023
Avis spontané
Logo de Fixflo

Réponse : Fixflo

Hi Joel, thank you very much for your positive review. We're delighted you found Lia so helpful for your onboarding process.

Noté 5 sur 5 étoiles

Fantastic guidance from Lia our…

Fantastic guidance from Lia our onboarding agent. Available to assist with each step of the set up process. We are looking forward to a smooth process for maintenance with the support from fixflo.

23 février 2023
Avis spontané
Logo de Fixflo

Réponse : Fixflo

Thank you for the kind review Victoria. We're glad you found Lia so helpful. Enjoy the software!

Noté 5 sur 5 étoiles

Lettings Agents Friend!

An excellent system for Lettings Agents looking to improve their Property Management. Easy to use, integrates with well known lettings software. Cuts out wasted time with tenants reporting repairs more accurately with more details required about the maintenance issues. Product can be white labelled. After sales support is excellent. Queries answered quickly. Thanks Lia!

14 février 2023
Avis spontané
Logo de Fixflo

Réponse : Fixflo

Thank you so much for your kind words. We're glad you find the product and support so useful.

Noté 5 sur 5 étoiles

Great product

Helpful clear advice and a product that works really well for our business.

9 février 2023
Avis spontané
Logo de Fixflo

Réponse : Fixflo

Thanks very much for the positive review Stephen, we're glad you find the product and service helpful.

Noté 1 sur 5 étoiles

Fixflo is a Scam messenger.

Fixflo is a Scam messenger.
My warm hello to Mr. Jason Trainer (Head of Customer Success at Fixflo) - he must be sacked right away. I had a great "pleasure" to read the reply from Fixflo on my recent experience I have described in my previous post - their reply simply confirms that FixFlo is a scam messenger. See what they wrote to me: "Please note that Fixflo is a software company; managing agents, contractors and occupiers all INTERACT with our software to provide information on maintenance requests." Fixflo still believes that agents, contractors and occupiers are INTERACTING about their common picnic next weekend. It is wrong!!! These participants have only a common problems they are trying to resolve! In a previous years they used to use e-mails attaching photos and videos describing problem they have and place where this problem has appeared. Nowadays there are messengers where you can easily use camera of your phone to record a video or sound the problem and pass it to the agent and contractor for review. All participants may simply ask for more information and finally receive all the data they need. In case of Fixflo such options are not available!!!! Occupier just send few words about a problem to agent. In turn agent pass these few words to contractor/landlord - no detailed information could be employed here because Fixflo is just an emasculated version of the messenger like Whatsapp/Telegram. Fixflo simply has no capabilities embedded aimed for resolution of the common problem inside the group of the occupier+agent+contractor+landlord - it is a simple scam messenger. Lets imagine you were obliged to use on your latest Iphone the application designed in 1990s and never updated since then. Probably you will be able to install and open it but you will definitely hate it because of obsolete interface and dull options like to send SMS and other useless items. The same happening with Fixflo - occupiers ignore this software because it is not a mainstream app, agent and contractors have no idea how to use this app for the purpose of work support, landlords simply spammed by this app and have no option to ask/request information/explain something - there are just few word area where the landlord can write own comments. Moreover Fixflo simply does not store the history of the problem initiated by the tenant - you logged in and see nothing - no compliance possible because data is gone. Do you believe that Fixflo can do something better? - no they simply do not have resources to produce PROBLEM RESOLVING AND HUMAN COMMUNICATIONS app because it is already exists. Fixflo is a scam messenger!!!!

18 janvier 2023
Avis spontané
Noté 1 sur 5 étoiles

2 years on still useless

2 years after my last review this still remains a completely useless app. In 2 years they haven't managed to get it working properly, crashes all the time, cannot upload pictures without the app crashing at least 5 times
..etc.

18 octobre 2022
Avis spontané
Logo de Fixflo

Réponse : Fixflo

Hi Denis,

Thanks for your feedback - We have made a number of improvements to our Contractor App over the last 2 years; it's unfortunate to hear you have not been able to enjoy the benefits of these improvements.

We would love to speak with you to hear your suggestions on how we can further develop the app as well as provide some assistance to the issues you are experiencing.

A member of our team will be in touch shortly to arrange a call.

Noté 5 sur 5 étoiles

Fixflo is a brilliant system that has…

Fixflo is a brilliant system that has massively simplified and improved our service offering to both our landlords & tenants. Great service from the team, especially Jessica Dubey who goes above and beyond, every time. Highly recommend.

13 septembre 2022
Avis spontané
Logo de Fixflo

Réponse : Fixflo

Hi Ed, thank you so much for your kind words, we're delighted you're happy with our service.

Noté 5 sur 5 étoiles

Fixflo Professional

Fixflo Professional has made a huge impact in our company. The new features are just keep coming and these are always great additions to the existing toolset. Support team is amazing by all means. I am confident to say, Fixflo is one of the best systems you can invest in.

3 août 2022
Avis spontané
Logo de Fixflo

Réponse : Fixflo

Hey there, thank you very much for the kind review, we're so glad our system and support could deliver for you.

Noté 5 sur 5 étoiles

FIXFLO Professional is an outstanding…

FIXFLO Professional is an outstanding Maintenance and management reporting software system and best of its kind in the market right now. Unlike any CRM software it provides a property manager immediate detailed analysis of their maintenance journey enabling that PM to increase efficiencies across all areas. The FIXFLO team from Raj, Will, Greg, Charlie, Nicole and many others are a pleasure to work with.... Do not delay.. Get FIXFLO today! ;-)

12 juillet 2022
Avis spontané
Logo de Fixflo

Réponse : Fixflo

What a lovely review Graeme, we really appreciate it and we're glad you're so happy!

Noté 5 sur 5 étoiles

Always happy with the service Fixflo…

Always happy with the service Fixflo provides.   A very user friendly system.  Any issues that may come up do get resolved in a timely manner by the support team.

14 juin 2022
Avis spontané
Logo de Fixflo

Réponse : Fixflo

We're really glad you're happy with us Liz, thank you for the positive feedback!

Noté 5 sur 5 étoiles

Easy and efficient!

Fixflo are very easy to use and would highly recommend them to any agents.

8 juin 2022
Avis spontané
Logo de Fixflo

Réponse : Fixflo

That's great to hear Ava, thank you!

Noté 5 sur 5 étoiles

I work for an Estate Agents and we use…

I work for an Estate Agents and we use the Fix Flo system.
I required some help today with an issue I was having and the gentleman who helped me over the phone was extremely helpful and polite.
I would recommend using Fix Flo.

23 février 2022
Avis spontané
Logo de Fixflo

Réponse : Fixflo

Thank you for the positive words Leanne, we're glad you found our product and service so helpful.

Noté 5 sur 5 étoiles

Great Product and very good service

Great Product and very good service . Jessica and the team are keen to listen to ideas and assist as much as possible .

Highly recommended.

18 février 2022
Avis spontané
Logo de Fixflo

Réponse : Fixflo

Thank you for the excellent review, we're really happy you like the product and our service.

Noté 5 sur 5 étoiles

Great product

Great product! Great team! Great service. Highly recommended!

17 février 2022
Avis spontané
Logo de Fixflo

Réponse : Fixflo

Thank you for the high praise Alex, we're delighted we met your expectations.

Noté 5 sur 5 étoiles

Fixflo is a great investment for your business

Fixflo is one of the amazing programs we make use of. It changed our lives! Fixflo change the way we conduct our maintenance side of the business. Al the issues is dealt with in reasonable time. Everyone is on top of the progress of each issue that is reported. The track record is kept for easy access and everyone have access the whole proses. This is really one of the greatest investments we've made for our business!

17 février 2022
Avis spontané
Logo de Fixflo

Réponse : Fixflo

We're so glad we've been able to help your business, Charlene. Thank you for such a positive review!

Noté 5 sur 5 étoiles

Great Product

Excellent product with excellent backup from great staff

17 février 2022
Avis spontané
Logo de Fixflo

Réponse : Fixflo

Thank you for the positive review Jacques, glad you're happy with our product!

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus