FleetMilne Avis 

I am from Ireland and moved here with work in January but I fell in love with the place (Birmingham) so with that and after work granted me a permanent move and a deadline of May 30th to move out of my current place it was house hunting!

My two colleagues got places so I was feeling the pressure. Once I seen a place I might like I called the office arranged a viewing and met Yousaf that same day.

He is incredible. Great personality, very welcoming, very personable, very knowledgeable and really knows his stuff.

You can just tell when A person has a passion for their job and it shines through..Well he is that.

He got me the apartment later that day. I kept asking and texting him loads of questions and he responded so fast and so professional.

I'm excited to move in. A great company an amazing employee. 👏

Had the smoothest experience renting my first apartment with FleetMilne. Everything was well communicated and they accomodated all my requests. Shout out to Yousaf as well for being so professional and helpful!

Used to both rent out and subsequently sell property overall excellent service from start to end.

Probably the worst company I've ever had the displeasure of dealing with. At all costs, please avoid if you're looking to rent in Birmingham. I've warned everyone I know to avoid Fleetmilne but feel it needs to be here too so that everyone out there can be warned. The reviews on TrustPilot seem to be quite positive which is odd for a company so bad, especially when you compare to Google Reviews where the only positive reviews are from contractors who are paid by FleetMilne, and the negative reviews are the ones that have actually been ‘liked’ by other customers. Then again, looking through the TrustPilot reviews, it seems they’re actually mostly for one member of the team (Yusuf) which seems suspicious in itself, but that’s beyond the point.

I can't list all of the issues because I'd be here all day, but some included - dirt/blood/food down the walls, soiled mattress, broken key fob, broken windows, no hot water upon moving in, broken radiators during winter, and abysmal customer service when these issues were reported. Some of them were only fixed 5 months after we moved in, weeks before we moved out, even though we reported them on move-in day.

We were given an apology and a goodwill gesture, which we did somewhat appreciate, but this didn't actually change anything, and I don't want anyone else having to go through what we did. Please avoid at all costs, for your own sanity.

The company operates sharp practices (for instance asking for “administration” fees then backing down when challenged), has poor onboarding procedures (with an inflexible IT system), and refers you to agents that are clearly there to sell their preferred packages (the insurance quote was 3x as expensive as the average moneysupermarket quote for instance). If it hadn’t been for the fact that we wanted that specific property I would have never persevered.

Professional and easy to deal with so far. Yousaf was very friendly and helpful during the viewing process

I arranged to view an apartment with FleetMilne today Jan 20. From start to finish the experience was first rat and professional. Their rep Yousef met me at the property - he was friendly, courteous and knowledgable - a real asset to the organisation. Though the property was not the right one for me I would not hesitate to recommend FleetMilne.

Fleetmilne were very easy to deal with, made sensible judgements regarding the local property market and achieved a very good price on our property.
Throughout they were proactive, particularly as our buyers solicitor was not.
We bought through them 8 years ago and having sold would recommend them for city centre properties
Kirsty was particularly helpful in getting some of the last details in place to enable completion

Yousef is the best

Brilliant service and always respond quickly to an matters with your property.

Massive thanks to the team as you have been the best agency I have been with since I moved to Birmingham.

Jon.Swift

Yusef was very helpful, nice and straightforward during the viewing I really appreciated his knowledge about the apartment.

Nice viewing and very decent and polite man! 👏🏾 Mr Yousaf Mohammed

I had my viewing with yousaf , he is so responsible, showed me around and answered all my questions also give fast replies online.
Really appreciate that thank you yousaf.

Very professional, knowledgable, communicative through the process of marketing my property for sale. Would definitely use again and would highly recommend.

Very professional and accommodating. Special thanks to Muhammad who helped to facilitate me getting an offer in place!

Always answered my calls and helpful over the phone we had Yousaf help us with our offer and he was very quick in answering all questions very helpful and friendly.

We was in searching for a while for the right flat and Yousaf helped us find the perfect flat, very easy going and easy transition into getting the offer ready, very much recommend and couldn't Thankyou enough for everything !

AVOID FLEET MILNE AT ALL COSTS PLEASE!!

Good: Alex Cattanach.

Bad: Reading all the reviews is actually quite a releif to myself and my wife, beacuse it confirms that we are not crazy. This was our first time renting a property and really did not know where to start, Alex really did help finding us this place. However from the very first day we moved in it was absloute hell. The flat was left in an awful state, mould, dust, fluff, hair you name it (its funny in the video everything looked so nice, that video must be from years ago) So much misscommunication from the property manager led me to believe I should just wait for bills from energy, water and council tax (Again first time renting so didnt know how it worked) after a whole month of waiting for these bills I found I am not even with the energy supplier that I was supposedly signed up to through fleet milne. This led to multiple late payments and debts with certain companies which is not a good start to renting life.

Moving on, the kitchen light was broke and we were cooking in the dark for a whole month, they had no urgency to fix it and they didnt really care it seemed. As for the kitchen lights multiple other lights kept breaking in the flat, not to mention that the power went out 7 times in total during our stay and again they just did not care.

The freezer was broken and our advice was "eat the food quickly and then defrost it" laughable really, especially after we just did a big grocery shop. They did not even care enough to send out a temporary freezer so we could actually defrost it quicker. The process of getting a replacement freezer took a month.

They are now trying to squeeze every penny from us and trying to do anything possible to keep our deposit. £234 for professional cleaning, they did not even professional clean the property before we moved in. They are trying to blame us for mould on the celing of the bathroom when there is not even ventialtion in there. We mentioned this to them in an email and they simply ignored it. They are not very truthful with the way they go about things, they dont care and all they do is say sorry which is text book customer service and to be honest you haver to say that. For all our troubles they sent an M&S gift basket for the troubles we had, not really fair considering how much we struggled.

They will read 10% of the email and ignore the rest, they lie and they just point the finger at the tennants rather than actually resolving anything. They over charge you for everything and then will do everything in their power to keep your deposit. They won't listen to reason and simply do not care about the tennants.

Please please avoid Fleet Milne at all costs.

Really great service from our agent and was extremely helpful, especially given we had slightly more complex needs for finding our new home. Would definitely recommend.