I had been looking for a good iptv service that was responsive when you have issues or questions. They were great to begin with but now it takes hours to get a response. I tried together a subscriptio... Voir plus
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I completely agree with 'Parkar' ... VSIM has a good future which Flextel is holding back with ineffective poor pricing model. Users receive lot of SPAM via SMS which they have no control over -... Voir plus
L'entreprise a répondu
They just increased line rental per phone to 1 pound a month , now costing us 180 pounds a month more than before , and now i find my call from cusrtomers are going in to outer space , all forwARDED... Voir plus
L'entreprise a répondu
Probably not fair to write this as I’m not a customer, however I do write it out of frustration in attempting to be one, because despite scrolling through various links, I can’t find out anything that... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
The Flextel service is ideal for Remote Working. For example, it lets you handle all your Business calls from home. You can easily deploy a home working call centre team for national and international telephone support. With Flextel calls can be returned from any mobile or landline, but presenting your Business Number to maintain your professional brand image. You can also move your existing Business Number to Flextel. All our flexible telephone numbers have instant and secure control via our website and smartphone apps. We also offer simple and very convenient control from basic mobiles or landlines. All our numbers come with free built-in call management features such as: call-queuing, auto-attendant-switchboard, conferencing, call recording, voiceMail, faxMail etc. You can select from any of the UK special service ranges, including: 0800 Freephone, 0300 Charity and 033 Corporate numbers. You can also choose a local number from each UK area, including London and all other cities for those businesses that need a cost effective local presence. All numbers can be instantly connected, via our powerful website, and include call forwarding to any destination worldwide. Our reliable service has been established for over 20 years and was founded in 1992 by a team that includes one of the original "Vodafone-UK" network architects. For many years Flextel has been used by a number of National Agencies for mission critical applications, including the NHS and other life critical support Agencies, such as Mountain rescue.
Coordonnées de contact
Royaume-Uni
- 0370 321 1000
- ask@flextel.com
- www.flextel.com
2,3
Bas
51 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
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I've been happy with Flextel
I've been happy with the Flextel service, it's cost effective and does the job really well. My only feedback is that the website is very hard to navigate. It's not mobile optimised and it took me a long time to find what I needed. As a customer who has appreciated the service over a number of years, I genuinely think the website will damage your reputation and put off new customers. I think you could just start again with a low cost Squarespace or Strikingly site and cut out 70% of the content, and you'd increase customer retention and new business. I'm sharing this because I value the service.
28 février 2024
Avis spontané
Cold called me
Cold called me, would never trust a service who does this.
31 octobre 2023
Avis spontané
Réponse de Flextel
Sorry to hear that someone cold called you. This was NOT Flextel, as we never cold call. Perhaps someone misdialled you?
Brilliant Absolutley brilliant
Brilliant Absolutley brilliant. I've been a customer for years, back in 07 and 0870 days, and they've expanded to geographic numbers and 0800 numbers. You can save your callers money by switching 0871,0845 etc to an 03XXX number. You only pay once for a number and you get to keep it, no montly charges, as long as you get an annual call. If your serious about your number, they offer Monthly Plans which helps make your incoming calls even cheaper. Having a plan make it that you don't have to pay to renew numbers, if you haven't had a call in over a year. You can record your calls and the recipient sees your Flextel number. I'm sure someone at Flextel will tell me if I got anything wrong.
EDIT: I also forgot to mention they have IVR (press 1 for this, 2 for that). Call Blast, Queues, optional Text alerts (10p) and what might shock you, a free entry in the phone book
25 octobre 2023
Avis spontané
Réponse de Flextel
Thanks for your detailed review. We appreciate it very much. Do feel free to email customer support, if you want any service enhancement or have any ideas that might help others, and we'll carefully consider it.
Excellent service & support...
I've found Flextel to be very good value for money with a wide range of numbers available. I've been a long time customer and have never found any issue's - their service does exactly what it say's on the tin - If like me you've tried the rest, now try the best..!!
31 mars 2023
Avis spontané
Réponse de Flextel
Thanks for your excellent review.
The team are delighted you find the service fits your Business needs.
Scam calls from Flextel issued number
This company is not directly responsible however a number that they supply +44 800 887 0106 are scammers.
Flextel are obviously not undertaking full and correct due diligence of the companies that they supply as I can see previous reviews that reports they have received scam calls from a Flextel telephone number.
5 janvier 2023
Avis spontané
Réponse de Flextel
Hi Kiera,
Thank you for raising this with us. We have investigated this number and found that unfortunately the scammers appear to be using CLI Spoofing. This is a method of presenting a caller id without the operators/owners permission. You can find out more on the UK regulator OFCOM's website: https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/scams/phone-spoof-scam
Unfortunately due to the nature of this scam Flextel can not stop the calls as the scammer is not a Flextel customer and the calls are not passing through the Flextel network.
Please be assured Flextel is a UK based operator fully compliant with UK Telecoms regulations, and takes appropriate measures to prevent the use of the Flextel network for any spam or scams.
Why so difficult to see how the service works!!?
Probably not fair to write this as I’m not a customer, however I do write it out of frustration in attempting to be one, because despite scrolling through various links, I can’t find out anything that describes exactly how this service works, how much calls cost for others to use them, or how much it costs me for having one or two of these numbers for my business. I can see from these reviews u have many happy customers. I would like to be one too. But not until I can figure out what it entails.
17 mars 2022
Avis spontané
Réponse de Flextel
Thank you very much for your feedback. It's always helpful to hear what people think and to understand their difficulties. We try to make the site as user friendly as we can as our basic service is very simple. To get started choose a number from our shop and purchase it, this will set up an account for you, then set the destination where you want your calls to go. This could be a landline, mobile or one of our call management services. It gets more complex when you start adding Features which you can activate, or not, as required.
Your callers are charged the rate set by their providers for calling your number, unfortunately it's not possible for us to quote these charges. As for your costs, we have put cost calculators on the website to help you work out your costs, depending on the Flextel number range (code) you choose and your destination.
Please give us a call on 03703211000 or reach out via our Contact Us page if you wish to discuss costings, your requirements or, if there's anything else we can help with.
Thanks again for the feedback and we look forward to discussing your requirements with you.
Great Services
11 novembre 2021
Avis spontané
Excellent we have used them for 20 years +
We have used Flextel since they started (over 20 years!) and they have always provided a reliable and cost effective solution. I would 100% recommend them they have never let us down.
25 juin 2021
Avis spontané
Réponse de Flextel
Thank you for your recommendation and loyalty over the years.
The Flextel Team is looking forward to delivering many more years of quality and reliable service.
Stay safe,
Will Goodall
MD and Founder
Amazing Services in UK for to have a…
Amazing Services in UK for to have a true and amazing local or virtual numbers.
The best company in UK for your business.
Warm reccomended!!!
20 juillet 2020
Avis spontané
Réponse de Flextel
Many thanks for your review.
Team Flextel
I have been using Flextel best part of 20 years
I have been using Flextel best part of 20 years I have never experienced any issues, easy to use and full of features well recomended.
10 avril 2020
Avis spontané
Réponse de Flextel
Thank you for your recommendation and loyalty over the years.
The Flextel Team is looking forward to delivering many more years of quality and reliable service.
Stay safe,
Will Goodall
MD and Founder
We have been using Flextel's services…
We have been using Flextel's services for years with no problems at all, and all fully managed easily from their online system.
For the first time recently we've had to contact customer services directly for an unusual request. Not only were they incredibly flexible and accommodating, everything was taken care of in an instant, which meant we were able to implement a solution for our customer in record time.
I highly recommend Flextel... they will not let you down.
28 mars 2020
Avis spontané
Réponse de Flextel
Many thanks for your very kind recommendation.
Will Goodall
MD and Founder
I've been using these numbers for…Business
I've been using these numbers for years. Never let me down yet!! Such a great for a small (large thinking!) organisation!
13 juin 2019
Avis spontané
Réponse de Flextel
Many thanks for your review.
We're looking forward to delivering many more years of quality service for you.
Team Flextel
Amazing product really happy with the…
Amazing product really happy with the service for over a decade, I would recommend Flextel.
6 octobre 2018
Avis spontané
Réponse de Flextel
Wishing you every success for the next 10 years!
Thanks so much, from all the team at Flextel
Choice of numbers
Have had 2 No's in use for over 10 years. I was specially pleased with being able to tie in both numbers with my house (street) number.
3 septembre 2018
Avis spontané
Réponse de Flextel
Thank you for your great review. We're looking forward to the next 10 years.
Kind regards,
Customer Support
Very costly to operate
Very costly to operate, better services available from other operators.
As a long standing user of the service, I have maintained it for many years, the pro's include a lot of great and easy to use features and I had no problem recommending the service to others.
Unfortunately the business seems to think that moving to a model which charges 4p a minute to receive VoIP calls on landlines is not something that can be readily justified. At the upper limit 1p a minute could be justified on 01/02 ranges, where termination costs are virtually non existant, however for a business with a ngn 03 number, termination revenue is usually more than sufficient to cover any inbound costs.
The terms are also a little vague, as for example the detail of portability 12.2(iii) quote " industry standard porting fees" implies there is a standard fee, again this is not correct, (see ofcom gen condition 18).
Expensive and no longer noteworthy. I would not recommend on basis of cost, I would recommend for features, ease of use and support, these elements of the business are and always have been good.
3 septembre 2018
Avis spontané
Réponse de Flextel
Thank you for your detailed review and kind words regarding our features. As a result of your review, I have asked our team to make our terms clearer.
Yes, the VoIP price increase has been a bit of a shocker for many of our long standing customers, but the model of unlimited free call termination had become unsustainable due to the ongoing Ofcom-imposed price squeeze. Even 03 does not work well without a forced drop in quality due to the need for extreme audio compression. However, the key issue is not the cost of the call, but the cost of customer support, which is much higher for VoIP, than for fixed or mobile termination. This higher cost is because many end-users have configuration and bandwidth issues, due to the extreme complexity of VoIP setup and configuration and so, quite reasonably, they contact Flextel for assistance.
By contrast land-line and mobile termination is very straight-forward for most of our customers and delivers solid voice quality suitable for business use (due to professional control of QOS and GOS telecom metrics). As a result the calls sound and work better than VoIP termination, for our non-technical customers. So Sales and other Business calls are more stable and hence more effective.
So I made the decision not to follow the market down the slippery slope of service quality degradation and go for a more sustainable pricing model. Don't forget you can still get VoIP termination at just 2p per min with our £10 per Month Plan (dropping to below 1.5p per minute for our larger Plans).
For more on Plans see: https://www.flextel.com/shop/Monthly+Plans/ and expand the boxes for the price per minute.
Of course, I accept that, with the right technical know-how, the quality of VoIP can be adequate, but my view is that mobile termination will win the day due to customer convenience and ease of use.
I hope this helps explain the VoIP price change.
Kind regards,
Will Goodall
MD and Founder
Flextel, no Next Tel
Been with this company 21 years uninterrupted. Seen the Personal Numbering Company and others fall by the wayside. The drive to introduce features over the last few years has turbo-boosted its usefulness to me. Reliable, no hassle, easy to use. There is no Next Tel, only Flextel. I'm sticking with them.
2 septembre 2018
Avis spontané
Réponse de Flextel
Thank you for your outstanding review. We keep listening and try to deliver features that our customers need, so it's great to hear that we've moving in the right direction. We've some exciting features in the pipeline, but we only release them when we're sure they're both stable and truly useful. Watch our twitter feed for the earliest updates.
Kind regards,
Customer Support
We have been with Flextel for years
We have been with Flextel for years and they have always been there 100% for us. They are probably the most helpful coms company we have ever dealt with in 25 years
1 septembre 2018
Avis spontané
Réponse de Flextel
Thank you for your great review. You really know how to make the most out of our Flexible Telecoms concept.
Kind regards,
Customer Support
I love FleXtel
I have used Flextel for 3 years. Their support is quick and great. Whenever I had a question related to their service, they always answered promptly. No other company offer so many features for free (Auto-Attendant, Conference, Hunt-Group, Queue) or for such a low price (Voicemail, Recording) - many of these are free on certain numbers. Their numbers can be forwarded to SIP as well.
I would highly recommend Flextel to anyone.
21 août 2018
Avis spontané
Réponse de Flextel
Hi Alex,
Thanks so much for your helpful review. It really shows you understand the value of our service.
We continue to try to make the website a lot clearer, to help promote the many powerful features that we bolted on over the years. It's really encouraging for us to see that you've explored the key service features so thoroughly and understand the fantastic value we continue to deliver.
Thanks again,
Customer Support
Used flextel for about 13 years now and…
Used flextel for about 13 years now and never had any bother with them. Any technical issues have been sorted very quickly.
Often require local numbers for when I am working in other areas of the UK and this is a very cheap and cost effective way of doing it - Many local numbers are just a pound to buy. I also have a bank of 070 number which give me a little bit of call credit so I never have to top up and invariably get their service for free.
2 août 2018
Avis spontané
Réponse de Flextel
Hi John,
Many thanks for your review. It's amazing how many long term customers such as yourself, just quietly use the service for many years. It also great to see you making full use of the "Offsetting" feature built into our Rewards system, a superb benefit that many miss.
Thanks again,
Customer Support
Been great for 20 years, until call setup fee..
Have always been pleased with this service but rather disappointed that there is a 2p set up fee for every call now. It is the first time I’ve ever seen this in the voip world.
1 août 2018
Avis spontané
Réponse de Flextel
Good morning Chris,
Thanks for your review and useful feedback.
Yes, your right, it is rather unusual, but Flextel never was standard and if we'd followed the market in 1993, then we would never have invented Flexible Numbering.
Interestingly BT's set-up fee is now a whopping 22p by comparison. However I take your point. The good news is that, with a Monthly Plan, there is no setup fee and even at only £5 per month, you pay only 2.5p per minute. £10 gets you down to 2p/min. Our published rates offer Plans that give you under 1.5p/minute.
Contact us via the ticketing contact form and we'll have a look at your Account and advise you how to get even better value out of our service.
Will Goodall
Founder
https://www.flextel.com/secure/contact.html
https://www.flextel.com/shop/Monthly+Plans/
https://en.wikipedia.org/wiki/FleXtel
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