Ordered some wood flooring adhesive from Flooormart. Placed the order at 3.10pm and by 4pm same day it had been dispatched. Next day delivered as promised, can’t fault the whole transaction from plac... Voir plus
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Ordered some wood flooring adhesive from Flooormart. Placed the order at 3.10pm and by 4pm same day it had been dispatched. Next day delivered as promised, can’t fault the whole transaction from plac... Voir plus
L'entreprise a répondu
Good Customer Service. The ordering process was easy. Two separate orders placed. First one arrived quickly and without a problem. The second order was delayed due to damage in transit and the... Voir plus
L'entreprise a répondu
Called 4pm Thursday to see if delivery would be possible (2xtubs of wood glue 28kg) for a job the following Monday. Was told to place the order and it would arrive on site that day. I made comments th... Voir plus
L'entreprise a répondu
Easy ordering online and quick delivery by DX. Items professionally packaged. If DX were able to provide a timeslot for delivery rather than just a day it would have been 5 stars. I have used Floo... Voir plus
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Écrit par l'entreprise
Unit 1, 7 Craven Street, LE1 4BX, Leicester, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 42 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Fast efficient service and good quality goods

Réponse de Floormart
website easy to lok through and order product
but the more weight of the product equates to
higher postage costs

Réponse de Floormart
Excellent service as always.
Speedy delivery and packaged nicely.

Réponse de Floormart
I am writing this review after an incredibly frustrating experience with Floormart that has been ongoing for months. In February, I ordered vinyl flooring for my bathroom. The delivery was delayed by a week, which brought my entire hall renovation to a standstill. This delay resulted in me losing a significant amount of money as my contracted workers were left with nothing to do while waiting for the vinyl to arrive.
When the vinyl finally did arrive, it was out of its tube and was damaged in transit. This meant more delays and frustration. It has now been almost six months, and I have only received half of the refund I am owed. I am still waiting for the other half. Despite countless emails and phone calls, I am always met with the same empty promise: "We will sort it shortly." It seems they are simply trading time and hoping I will give up.
To make matters worse, the damaged vinyl is still sitting in my house. Nobody has collected it, and I have no idea how to dispose of or recycle it. This has been a truly terrible experience from start to finish. The lack of communication, the delays, the damaged product, and the ongoing struggle to get a full refund and have the item collected is unacceptable. I would not recommend Floormart based on this experience.

Réponse de Floormart
Good Customer Service.
The ordering process was easy.
Two separate orders placed. First one arrived quickly and without a problem. The second order was delayed due to damage in transit and therefore had to be reprocessed. Which wasn't ideal due to our project deadlines. We eventually had to cancel part of the order due to delay.
A very positive thing about this company is their customer service department, who answered the phone quickly and a very helpful member of staff, who did exactly what she said she would...very rare these days!!

Réponse de Floormart
Nice company to deal with, however my first order from them took over a month to arrive, too late for the job I’d ordered the stuff for. The second order came through within a few days, so much better but unfortunately they sent the floor coving rolled up in a box, so none of it was straight. Plus the box was falling apart by the time it got to me.

Réponse de Floormart
the driver threw the item very hard that it was damaged. WE could not use it!
Communication is poor. They do not follow customer's instructions about delivery!!
Arrived damaged . Promised a refund . Still waiting and now ignoring emails . Absolutle shite show
Delivery took too long and when it came it was the wrong item! Shambles of a company!!!!!

Réponse de Floormart
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