foodpanda Avis 

WORST SERVICE EVER, ,SOLD ME POOR, WICH WAS CLEARY OFF AND YOU BE SICK FOR SURE SEE PHOTO AND ALL THEY CAN DO IS SEND A VOUCHER OF 5 RM OF FOOD THAT COST 25 UNLIKE GRAB THEY REFUND LIKE ANY GOOD ENTERPRISE WOULD DO
ALSO THERE CHAT IS MOSTLY AI SO IS A COMPUTER TELLING YOU IS YOUR PROBLEM

Would have been no star. Scammed of delivery fee that's more expensive than my single meal ordered in the transaction. Only noticed when I review my past orders. Reached out to agent but nothing can be done other than to feedback to internal team. Disgusting practices. Go elsewhere.

Theif, Foodpanda is literally stealing from people. Worst experience ever, they scam people with refund status in the order history and they change it as soon as you chat with them. Never use them. Not secure.

Foodpanda spends so much money on advertisement but their service is awful. The worst customer service I have ever seen. Once they get your money you'll never be able to get it back even if it's their fault like the order is wrong or never delivered. Never ever trust them with your money and I would say never buy their membership which they charge yearly because you'll be stuck and regret it later it's not only me almost all of my friends in Malaysia have faced this issue in one way or the other. They value money over customers who pay that money. I'd say stop spending so much money on advertisements and start spending it on improving your systems and services!

FoodPanda's system is broke. Orders are always late, sometimes they don't even arrive at all with zero explanation. Compensation is a joke.
FP even has the audacity to charge a service fee for "partner restaurants", which basically means restaurants to which they take no responsibility about the order and I have to reach out myself and clear any issues (this happened recently with Domino's here in Kuala Lumpur where I was charged but never received my order).
I was a loyal customer for years. Goodbye.

As a Pandapro customer, I can say that the service has become crappier lately. It seems the company has had issues with its riders, and apparently have lost many riders and are unable to retain them. This has resulted in late deliveries, where a promised 20 minute delivery becomes a 60 or even 90 minutes delivery. Help center will outright lie to you using their scripted response and tell you that the vendor is busy, but the reality is that they take all these orders in but don't have enough people to deliver. It's my first year using Pandapro, and it will probably be my last. Will be looking at Grab and Shopeefood to see if their service is better once I get closer to the end of my contract.

Tip: If you want your food to arrive in a timely manner, don't ever order your food during peak times (breakfast, lunch and dinner) regardless what the estimated delivery clock says - it's all just a lie.

Please revamp the whole damn Malaysia management team. I find they are whole bunch of useless executives.

No 1 useless - When deliveries are late, they will blame it to their riders or the restaurants but never themselves.

No 2 useless - Restaurant are open/ready to take order but their website is not allowing customer to do so. I believe they are blocking it due to the fact that they are not ready operationally e.g. riders, coverage etc.

No 3 useless - Not sure whether it is a business operational trend nowadays. No number to call to seeks support.

Very good service. Love the deals

Be cautious if you want to make an online payment with contactless delivery even with this current situation we're all in. The rider could hit 'delivered' as the food is NOT delivered and you will have no way of proving whether you've received your food or not. They'll just in a way say you didn't look properly multiple times. No call, no motorcycle honking, nothing. Asked the Help Centre and they got me through 6 different agents of which only ONE gave me some sort of answer but that didn't help at all. All he told me was he couldn't reach the rider and every single one of them told me to wait multiple times and the one that got me through told me to wait some more and the they all disconnected immediately. So I emailed them and all they told me was they did send it as they asked the rider. Sure, we can take HIS word for it. With this lockdown if you don't order on time, you're not going to eat till the next day but I ordered on time. All that waiting though.

Ordered a treat from a local restaurant for delivery in Desa Park City, Kuala Lumpur, food arrived around the quoted 20 minutes, delivery driver also called to confirm food arrival. Due to non-contact delivery, you will need to double-check as they can only leave it outside the guard/security/entry house.

Convenient but always a problem with the order.. Never a smooth process. Payment issues or items missing.

SCAM!
Driver cancelled my order and I never received anything, but no refunds at all. Bullsh*t app, they stole my money.

Instead of giving refund they give coupon to force you to make another order. Wrong item received

FROM LAHORE - NEED REFUND
FROM LAHORE - NEED REFUND

I ordered food on 15th Dec, 2019 and i clearly mentioned the address
and the rider didn't delivered. They now charged me for the food which i even didn't taste. They are not refunding the money. I want my refund back.

Extremely bad service and attitude! Don't order from there. They delayed our order by an hour and a half and finally, they said it was cancelled. They are lying constantly about everything. They said the restaurant was closed which was not true. The information they passed on to the restaurant was that we had cancelled our order, which again is not true. Finally, they refused to compensate us because they always find an excuse not to do so!

They've got much better. Cheap prices, faster delivery and more selection. Happy it's improved!

Used them a log when I visited India.
Quality service
Sometimes food came late, as an on demand service platform provider myself, I do understand the intense requirements to sync logistics to get a 5 Star rating.
I give 4 stars to be honest but for this kind of business, anyone who understands it will consider 4 as a 5 start

We ordered food from a burger place, and the restaurant is quite near. The food was delivered 2,5 hours after ordering, and the food was cold, and not worth it. Foodpanda definetly need too improve their services.