foodpanda Avis 

Use GRAB! Panda food delivery getting from bad to worse. Always provides shorter time when ordering, then takes 2 hours to deliver from a fast food chain Jolibee that is 10 minutes' drive away cos they make their drivers deliver up to 5 different places and it's too bad if you are the last one on their list.

If got 0 star i am going to give 0 star.
I have lodged a formal complaint regarding my delivery order #i9gs-2634-cuo3, placed with McDonald’s (Metropolis) and delivered to 7 Lower Kent Ridge Road, Singapore 119079.

The order receipt states that the order was delivered at 12:24 PM is FALSE!!!

The order was received at 1.36pm!!!!!

I placed the order @ 11.30am!!!!

However, when I needed to contact the rider regarding the delivery, the rider failed to respond to my messages for an unreasonable amount of time.

I don’t blame the driver I blame 100% on Food panda!!!!

Food panda promised longest 45 mins to send, from 11.30am to 1.39pm is 2 hours. My customers was super unhappy !!!!!! You have to close down / improve the app , don’t make people like so miserable please.

The rider only responded at 1:39 PM with “I’m here.” By that point, means its sent 1.39pm.

I understand that delivery riders may be busy with multiple orders. However, basic communication and timely responses are a reasonable expectation, especially when the customer is actively trying to resolve an issue with the delivery.

I would therefore like the platform to:

Review my request for a full refund or appropriate compensation, considering the poor delivery experience and lack of communication!!!!

I have retained screenshots of the order details and the conversation with the rider as evidence.

I hope this matter will be properly investigated rather than treated as a routine delivery complaint. I expect a reasonable explanation and appropriate resolution from your customer service team.

Foodpanda will NOT refund you if anything goes wrong, such as forgetting items in an order, even if you file the complaint WITHIN the time frame that they allow you to. Rest assured that will not happen. Not only that, they will deny that you've reported an issue in the first place - even when you clearly see the "IN PROGRESS" status right after the report. Their customer service will just keep telling you that they're sorry, they don't have a record of it, and that it's not the experience they want for you, but it's YOUR fault that you "didn't correspond with our team about the issue." If this isn't robbery, I don't know what is.

Lolz. 2 hrs for popeyes fast food meal? And i am food panda pro suscriber. Pls do not ever suscribe food panda pro ever. Its a scam!

can they be rated lower than 1 star? this company shouldnt exist at all. i try their platform for the 1st time, my drinks are entirely spilled. then the customer service told me my claims cannot be validated. 10 dollars drinks. seriously. 1st attempt is already such horrible experience, its a miracle that it is still running.

We had two recent encounters with useless customer service. The restaurant got our order wrong and we just got repetitive copy-paste bot responses from the customer service chat. When we pointed out a discrepancy in the info that was given by the agent, the agent ended the chat abruptly. We are pretty sure there’s no human being on the other end of the line.

Service is non-existent, I don't mean it's bad, there is absolutely no way to raise concerns if your food is suddenly missing. You'd have to wait the usual business day to maybe* get some help.

Orders take forever to get ready, and the drivers are doing multiple delivers, ensuring your food comes cold and soggy.

I wish deliveroo was still around and I wondered why people don't use it as often. They had competitive prices and the best support of all the food delivery apps.

ordered food through foodpanda. The restaurant called and says food isn't available. When asked to cancel the order, asked me to go to the restaurant's feedback form on the web to asked for refund. there isn't help available from foodpanda although they are the one who charged me in the first place. Food not delivered and no refund.

App cannot estimate delivery times. Always exceed the promised delivery time

FoodPanda - VERY BAD process and customer service. Not interested at all in helping customers with genuined order issues.

I was ordering for my sis in Singapore who just had an eye operation and intended for the order to be delivered at 6pm. However I clicked the checkout too soon and forgot to set a scheduled time.

I then immediately cancelled the order within the next second (before the restaurant could have accepted) and proceeded to place another order with the correct scheduled time.

I then got on webchat with a guy called Danny and then Freya, their customer support staff were not very helpful. Gave canned system replies and when I asked for a refund to be considered - they just gave a flat NO and insisted they can't do it as the system is not set up that way.

Submitted a paypal dispute (and got an instant refund) based on the following:

- I cancelled almost IMMEDIATELY and made a new order.
- restaurant has not accepted order and no food was prepared
- Their support was not capable or intentional in reviewing any cases manually.

Any consumer laws in any country would not favor merchants who operate this way -no matter what terms or conditions they claim they are backed by.

If Foodpanda is reading this, I would suggest you train your frontline service better to resolve issues like that before it escalates into bad reviews like this - and you still got the chargeback. Very unbecoming of an established provided like your company.

Waiting times over 2 hours and I'm unable to cancel my order and get full refund. Customer service insists that I wait for my order even though more than 5 riders have cancelled on picking up my food order

Always late delivery and multiple deliveries before reach my place. When U go to customer support all they do is give u some useless response and do not offer compensation. The service just get from bad to worse now. Horrible max.

I have ordered a mean from FoodPanda, one item missed and when i tried to reach Foodpanda the live agent Daniel says its fullfilled by restuarant and that restuarant doesnt pick the call nor respond to my whatsapp msg, no address to go physically, and foodpanda doesnt want to refund the money which it collected behalf of restuarant, so its basically scamming with the restuarant in Singapore

a very bad service, overpriced as F

The chat agent Nicole refused to provide her supervisor. All I'm asking is a fair compensation but she's adamant and declined to give her supervisor and she thinks that she represents the entire company.

Are the representatives getting yelled, humiliated, or disincentivize if they give they're supervisor?

She's a reflection of how people wouldn't care less about the company they represent.

May 11, 2026 - Philippines

If only we could leave a 0 rating. What an incredibly pathetic company. Takes our order, makes us wait over TWO HOURS, and then suddenly just messages to say the order has been cancelled because they can't deliver. Note that this was dinner and we ordered it at FIVE pm, knowing how crap they are - but still they couldn't deliver. And do they try to do some recovery by offering a decent voucher as compensation? No. FOUR DOLLARS. Seriously? What a joke the management is. They obviously want customers to turn to Grab. Ok sure, Foodpanda!

Avoid buying groceries with food items. They send close to expiry food and when I feedback that it tasted bad and off. They refused to change or refund.

The food item already turned bad before the expiry date which is just a mere 3months.

Can’t even rate the order from Value Shop after I asked for ‘Help’.

Food panda service is very good. Today I ordered some food and get the food very early. All are very sweet.

My food was supposed to take 1 hour to arrive but it has not arrived and it’s almost coming to 3 hours now.

The only solution from foodpanda - cancel order and starve for dinner or just wait. Then if you wait and it doesn’t arrive, they apologise.

My food has now been on the guys bicycle for 2 hours… this is surely a food safety issue even if it’s in a thermal bag!??

Money and refund is not an issue. My trust in food panda is totally dead, will delete app. I’m so hungry now. I will feel really stressed if I have to order from them again.

The freaking rider took my food and didn’t deliver at all