Sonic Drive-In Avis 327

Long wait ( understaffed), missing items and i live in a different zip code ; so there was no way i was driving all the way back to rectify the problem. Filed a complaint with customer service ( as advised by the locations manager) , was told they would make it up to me with 2 $5 gift cards added to my app account and have yet to see it. This is after spending over $30 plus a tip ( a tip, for missing sides, what a
joke)... Guess i wont be stopping there again when I'm passing thru their location... Was my first time ever at a Sonic ( East Maple, Canton Ohio) and i guess i should have just drove on by based in this experience. Never again .

I got to Sonic at least twice a week and order the same thing every time. I go today at 11:27 ordered the 4 pcs mozzarella cheese sticks . A pretzel and a lg Dr Pepper. Check Number 52980 it was a Mobil order.
I left got half way to my appointment and reached in the bag and pulled out a corn dog 🫤 no mozzarella cheese sticks . Everything else was correct. Very first time this has happened. This was at 4332 Montgomery Hwy
Dothan , Al. Instead of going back I just ate the corn dog. It was good my sister and I got a laugh out of it. Not upset things happen
Donna Goodwin

I love the concept of Sonic and their drinks menu is unmatched, but the actual execution at my local branch has gone completely downhill. It’s supposed to be fast food, but I routinely end up waiting 15 to 20 minutes in the stall just for a couple of drinks and a side of tots.

To make matters worse, the order accuracy is incredibly hit-or-miss. More than half the time, if I ask for no tomatoes or request a specific sauce, it gets ignored. Last week, I ordered a route 44 cherry limeade and got a plain diet cola instead.

I’ve been eating Sonic for nearly 2 decades & it’s really gone downhill. Employees lack professionalism or getting orders correct.

Today, I asked to try the tropical heat burger with a regular patty or get a sonic burger with the pineapple sauce on it & was told I couldn’t do either. Pretty absurd I have to take the new smash patties if I don’t like them. Something I love about Sonic is the seasonal stuff. Any other restaurant manager would make a sub happen for a customer. This was at the Wadsworth location in Westminster CO — I’ve had lots of issues with this location over the last 2 years causing me to come less & less

We waited over an hour. After 40 mins I pressed the button again, they said they gave our food to someone else and it would be another 15 mins. Waited 20, and didnt even get all of our food and some of the items were wrong. Somerset Ky Sonic has gone major downhill.

Employees seems there dont belong in working in Sonic. Seems the employee start taking the order she was really rude. She needs more customers service training. If she's not happy on working here she should look for another job.

sonic app was offering a bonus points of 300 every tiesday in May with ANY order... last week i had went 3 timea for a total of 900 bonus reward points.. had almost 2000 points.... mind you im at sonic at least 2 times EVERYSONGLE DAY... i drink alot lol... my kids and husband eat there at least 3 times per week and are a loyal drink customer as well... how ironic the app suppoaivly updated last wedneaday and crashed... had to reaet my entire app acct and they wouldnt give back tje points... THEN today tues 5/26 i have been there 2 times today and guess what .... NO BONUS POINTS TODAY ... they claim the app is bot working correctly and they cant add the bonus 600 points... hhhhmmmm 2 weeks in a row ... PLEAAAASSEEE sonic is a freaking joke and as a loyal customer and have been for past 2 yeaes.... inspwnd ALOT of monwy there and so does my family... we wont be going back.... they scam you on tje app to get you to come in and dont honor thwor promotions... sone with it

Picked up order at Sonic in Magnolia Texas. Couldn’t eat it had short grey hair in chili tots.

Absolutely the worst I have ever had that sure wasn't beef I was eating it had an awful smell and never again I will never again stop at any one of them TEIRABLE!!!

We ordered a blast from Stone’s Corner Sonic that was not delivered. Called the manager and was told to come in any time to get it. We showed up and no one there knew anything about it. We were then told their machine was down but they would give us a $2 coupon. The blast costs $5.59. I called the store 30 minutes later and their machine was fine.

Kingston Springs Tennessee Sonic has been terrible for a very long time. Today we decided to give them a try again for lunch. It was the best experience we’ve had at this Sonic in very long time. The food was fresh and tasty. The service was excellent. I don’t know the name of the two people working. It was a young man and a young lady. All I can say is the girl has pink hair and facial piercings, and the boy has facial piercings. They do an excellent job!!!! sonic should keep them.

The manager at the 119th street in Olathe Kansas, was excellent at resolving an order from Mother's day. He replaced the two burgers today and everything was perfect. Thank you and have a wonderful day.

I went to 6610 Montana 79925 location 5/11/2026 we got there at 4:44. I place an order online as well as used 2000 points when i got to the stal I called to let them know I placed an order online the worker named Alyssa came outside and said they didnt receive my order. I showed her on my phone my order plus my points that we deducted they brought me the Jr bacon cheeseburger I placed online but the 2 burgers that used my 2000 points didnt get to the store that's when the manger Naomi came outside and told my they are not responsible for the points and if they didn't receive my order they couldn't do anything for me. She told me to request a refund then she started walking away. I then told her I would like to place an order for 3 cheeseburger she waved back disregarding me and said okay. 15 minutes later I was still waiting. I pushed the call button at the stal telling them I was still waiting on my order. They told me to hold on, another 10 min later another young women came out and brought me my 2 burgers then charged me 12.75 then another burger with another recipet for 3.25. She then proceeded to apologize for the managers and her other Co workers attitudes towards me and my family I thanked her then left. We got there at 4:44 and didnt leave till 5:15 when I got home they gave me 3 Jr bacon cheese burgers instead of the 3 regular cheeseburgers its a horrible feeling thinking our food had been tampered with this will be the last time I go to this location waiting 30 min for fast food and for it not to be correct was very upsetting and very un professional. I called corporate and now have to wait for a response via email to see if they will even resolve my issue.

Ordered corndogs,waited 7 minutes and dogs were hot but tough from microwave maybe. Waste of money

I "treated" three of us to Sonic last weekend and I am SO DISAPPOINTED. The Crispy Chicken Sandwich was NOTHING LIKE THEIR PHOTO! The photo shows the chicken extending beyond the bun on all sides when in fact the small, brown piece of meat looked like a tiny piece of shrimp with most of the bun showing behind it when I opened the sandwich.
The order panel could not finalize my purchase because their touch screen was not working.
The wait was excessive to bring a simply order to the car.
"Going to Sonic" was to be an experience. It was a bad one. I won't waste my time or money again at Sonic.

I arrived at Sonic today with my peers around 5:00pm. All my peers receive their order and paid for their food. My peers were even eating their food and I still had NOT placed my order for my food. I eventually, gave up waiting after , 15 minutes and went somewhere else to order my food.

drive in #4570, 2404 East Little Creek Rd, 23518. went through the drive through. had a bogo coupon for double cheeseburger. Ordered NO ONIONS, as I am allergic. says right on the ticket No Onions. got home, both burgers covered in onions. Too late to go back. Couldn't even feed to my dog with tomatoes and onions. called the store number, no answer of course. called the Owner listed on receipt, CHASTITY MURPHY, 757-587-1500, no answer, no voicemail available. called the customer service number, 866-ok-sonic, and was told to go back to the store for a refund or gift card , took my name and number and email, said someone would call me back. HAS NOT HAPPENED. Next day, went to the store, for that and Manager KAY told me he could not do that, would only do a replacement. I did not accept that as I figured they would spit on it or something (I've seen that movie) .I paid cash, so I requested a refund or gift card I could use at another store. He refused. I have called OWNER CHASTITY MURPHY at least 40 times, with no answer, no response.

Terrible service. 30 minutes for a drink with a 10 year old boy trying his hardest to be patient. Called corporate to express my dismay. Was promised a call back. Given a "verification code" that my voice was heard. Almost a month now. NO RESPONSE. NO RESPECT. NO MORE CUSTOMER. SONIC is off my "to go to" places. Nice work corporate who care MOST about filling there corporate pockets then having a satisfied customer. In my humble opinion...soon your pockets will be empty because of your greed. Ciao.

Im in Arkansas. I have always loved eating at Sonic every now and again. But this trip wasn't very good. After waiting forever the car hop came out and told us our order was given to someone else. It is now 40 minutes til closing. They asked if we wanted to cancel the order or wait. Wasn't goin home to cook this late. So we wait. What happened to having gravy & texas toast with chicken tenders meals? Got home and all I had was 5 tenders that tasted like they were cooked in old grease. Hope this was just a one time thing. But no more chicken tender meals ( tenders only) that cost over $11 and not get the meal. Im not gonna say what town incase its just a one time deal. Or tired employee's. Happens again, I tell all!

Who wants a sweet pretzel???? NOBODY. So disappointed. Footlong tasted ok