Sonic Drive-In Avis 327

Adriana has great customer service. Service with a smile. She took my order quickly presented my order quickly. Food was great, I had a breakfast toaster with sausage and she offered a pretzel which was also good. And informed about the pretzel special for the rest of the year. Awesome!!!!

The app is horrible. I complete my order which is very time consuming. For it to only show an error. I always have to put the information in 2 or 3 times. It is not worth the time I waste to order in the app. It takes a long time to get the order even when I am the only car at the store.

The store on Wales Ave in Jackson Ohio has the slowest most entitled rudest employees of anywhere in the area. I’m sure it’s because they are all typical Jackson Snobs Children, so if you are expecting to be treated fairly and have food that is correct and warm and served in even a decent amount of time stay as far away from this place as possible

This is the worst leadership and customer service team in America. I thought KFC was bad, I was wrong. SONIC is the worst along with INSPIRE BRANDS which own sonic. I have been waiting for a call from their local manager for 28 days. INSPIRE BRANDS do not return your calls. The customer support team read scripts and can't deviate from those scripts. They do not have supervisors it appears. Worst. Don't eat at SONIC OR ANYTHING OWNED BY INSPIRE BRANDS. Find a another place.

I've been eating at sonic for almost 40 years. This sonic in Indiana Indianapolis was the worst ever. Cold food almost no chili or cheese on the foot long coney. Absolutely no cheese on the chili cheese fries. No utensils and didn't give me the condiments I asked for. You should fire that incompetent manager.

Runny shake and bad service. Not worth your time or money. Sonic is definitely going down hill. It’s In&Out from now on.

Sonic is advertising a seven-item $1.99 per item value menu which is also listed on their website. But when I went to the Sonic at 900 W Sheridan, Oklahoma City to order several of these items, the person who was taking orders at the drive through informed me that three of the seven had been “discontinued.” After several very curt responses from this woman, I gave up and drove away. I went to a different Sonic (3342 NW 23rd, OKC) and they had no problem serving any or all of these same seven items.

The person or persons working at the Sheridan store are either too lazy or too disinterested to know how to sell menu items being heavily promoted by the Sonic corporation.

I will not be back.

Stall's order screens are mostly not working.
You have changed your diet coke to something that tastes nothing like diet coke.
I order online and have had to buzz the people to get my order. Not sure why when says being delivered, it does not come.
If you order online and go to the newly created stalls for online orders only, they don't work.
One sonic will not even take online orders - what is up with that.

While I don't do fast foods often I have hit the Sonic window 3 times w/in the last 2 months. Your onion rings should be banned--in all countries. And I've learned from you to check my order. Asking for mustard on a cheeseburger must be second only to asking a dog if it's hungry. You must have a special deal with mayonnaise suppliers. Third time is a charm!! See ya.

The total lack on of consistency is bothersome. The various locations that I have visited. The lack of consistency in food quality and order accuracy is terrible.

The aPP NOT the store is the issue. My friend and I had so much trouble using the app. Sometimes it works but yesterday it was AWFUL. It took us a total of about 20 minutes to order DRINKS!! Drinks!! Today was better but please work on your app. And while I’m here I don’t like the new way you have to put in rewards everytime to get half price on drinks.

This happened in the Fort Walton Beach Sonic. I am a Door dasher and went to pick up a order for a customer and this guy (employee) does not listen very well or at all i told him i would be waiting outside for them to bring order, 15 minutes later i asked about the order and he goes are you ready for the order and thought i had left. No i did not leave why would i do that. Overall very unsatisfied with this store i told him i would not be coming back there.

Took 30 mins to get order which was under cooked and not very warm. I called the sonic phone number and got the run around and didnt even offer to fix order. I will never eat at sonic anywhere again

Always getting the wrong order purposely. Like they be slow and have the exact instructions on the app and does it every time I go. A strawberry lemonade with no ice. Just charge extra for the no ice I will pay for it instead of making it wrong and wasting more product and causing frustration for both of us.

Horrible experience today!! 35.00 down the drain. I drive 25 minutes to the nearest Sonic every few months but tonight they dropped the ball with all of our order. I wish I could show the pics I took. The double bacon cheeseburger had no ketchup as ordered and 2 pc of bacon for 9.00
My BLT had hard bread 3 pc of bacon and dry a** lettuce and 1 small pc of tomato 7.00!!
Our medium fries didn’t even fill the container it came in. Lemonade my husband gets was gross and they gave me a sprite not ocean water….. if I hadn’t drove half way home already I would have went back in and got money back!!!!!!

The food was terrible …got suppose to be crispy chicken sandwich… looked like had been cooked the week before… not crispy dark brown in color …tough . The sprite tasted like seltzer water. Have no intentions of ever going back to the Morehead, Kentucky Sonic. I actually was afraid to eat our food.

1st The Onion Rings was a big hard black bunch. Burnt!
2nd the chicken wrap- lettuce was soggy, chicken was hard. overall cold.
3rd the sprite was like water with bubbles.
4th I've waited 50 minutes at a pickup stall after mobile ordering from the app.
This is absolutely insane.
You have another customer walk up and order and have his food and left before I've even got mine. This is the worse service I have ever experienced.

My daughter's food had hair in it and my son's food had too much mayonnaise.

I ordered 2 medium turtle blast shakes. My order was taken at 9:46 P.M. and I didn't receive my shakes until 10:07 all while everyone was in there standing around, laughing, taking their sweet time. I would understand if it's busy, but I was literally the only person in the drive thru and drive in! This was at the Coweta Oklahoma location.

1. Two other orders were brought out before ours. Server had to be reminded about our order (I understand it was not her fault? It took under 15 minutes to bring our order
2. We placed our order at 3:28 on Aug 18
We placed our order for two pretzels & 2 mozzarella sticks we were charged full price for sticks. Per advertisement we should have been charged $1. Not full price!!! Since we were in a hurry, I was not able to dispute. Extremely disappointed with service