I purchased a sample pack back in December. The packaging arrived torn open with the contents missing. I contacted the company through their site messaging system and never heard anything. I then disp... Voir plus
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Extremely accommodating! I ordered a bunch of samplers: creed, POM, and bond 9. Majority of them worked, but only a couple didn’t, however, I was shipped new ones immediately after communicating this.... Voir plus
L'entreprise a répondu
So I give this 3 stars because there policies aren’t correct they say 1-2 business days and mine hasn’t even been shipped yet 2 days ago I was told it was gonna be shipped tmmr then yesterday I was to... Voir plus
They suck and are scammers ..it's a knock off like the dollar tree cologne it's a knock off version I received it and it sucked..came in a clear spray with a typed out tag that says Versace very cheap... Voir plus
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2,6
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Don't spend your money here because if…
Don't spend your money here because if something goes wrong with your order - they do not care. There are so many other good, trustworthy discounters with higher product standards and customer service.
First of all, Fragman's sample vials are garbage - none of them work properly, the atomizers are god awful, however I told them one of the vials in particular that they sent me was broken, wouldn't spray at all, they asked for proof so I happily sent them a video of it clearly not spraying, to which they replied "Just spray /push down harder and hopefully it'll eventually work". Seriously, that's what they told me. I paid for a sprayable fragrance and did not receive one.
This is not how a professional or respectable business trying to build reputation or a loyal customer base would handle this situation. To make things even more laughable, the fragrance I received was a whopping $4, one of the cheapest ones in my order.
I will never spend another penny at this place and I will continue to spread this information to the fragrance community so that no one else wastes their hard earned money on fragrance they can't use as advertised.
28 avril 2025
Avis spontané
Do not waste your money
This place is a con, a joke. Do not purchase from fragman! The colognes smell horrible they are trying to dupe what they claim is real. You can not return these useless knock offs either. Don’t waste your money. The scent smells nothing like the real thing (which they claim these are) and the scent lasts about 1 minutes or less. Worthless
26 décembre 2024
Avis spontané
SCAM
This company puts God knows what into those vials. They are not authorized by the manufacturers to do so. RUN AWAY
31 décembre 2024
Avis spontané
First time ordering came faster then…
First time ordering came faster then expected. Had an issue with the product with the people shipping it did not take care of the package I emailed fragman and the response was quick and easy thank you
4 mars 2025
Avis spontané
MFK BR540 Extrait 8ml came only 2/3rds full and pink liquid
They have a Buy One Get One free promo so I got MFK BR540 Extrait 8ml as one of them. When the package came, the sprayer of the vial doesn’t seem to be screwed on tightly and only 2/3rds full. I just asked someone today what a MFK BR540 Extrait is supposed to smell and look like. The one I got is not as strong and as sweet as it’s supposed to be, and it’s not supposed to be pink-colored. Either I got the wrong sample by mistake or I got scammed. I sent them a message, they told me to take a pic and email it to them.
I have other orders coming from them and I might just request a charge back for all of them if the issue is not resolved.
12 février 2025
Avis spontané
Late delivery, poor customer service
Placed an order a week prior to Christmas 2024, paid for faster shipping, and just received order on 17 January 2025.
Additionally, placed order for the 8ml Stephane Humberto Lucas God of Fire; however the order received today was Mango Kiss.
Lastly, sent several email previously about the lateness of my order and received no response to date.
17 janvier 2025
Avis spontané
Send you the completely wrong product…
Send you the completely wrong product and then don't respond. Ordered a male fragrance and they sent me female fragrance and atomizer is terrible and does not spray whatsoever. BUY ELSEWHERE!
3 janvier 2025
Avis spontané
Fragman. Not legit. Bond no 9 set.
Bought the bond no. 9 four piece travel set. I have a legit bottle of Lafayette street and Tribeca. The other two that came with it are New York nights and Greenwhich village. I wanted a travel size for travel all came in 8ml travel sprayers. Lafeyette street smelt the same but didn’t last nearly as long. Tribeca smelt nothing like the legit bottle. The other two don’t last long either. I wouldn’t recommend at all. Not legit IMO. Microperfumes for your travel sprayers and samples are the way to go. They never disappoint.
21 octobre 2024
Avis spontané
The sample pac was great little…
The sample pac was great little addition to my grandsons gifts.He loved it.
24 novembre 2024
Réponse de www.fragman.shop
Dear Christian,
We are sorry to hear that the product did not meet your expectations. Your satisfaction is very important to us, and we deeply regret that your experience fell short.
Fragman is committed to offering high-quality, effective products, and we take feedback like yours seriously. We’d like to understand more about the issue you experienced so we can address it directly and find a solution for you.
Please reach out to us at info@fragman.com or call us at (727) 955-3444, and we will do our best to resolve this matter promptly. Whether it’s a replacement, a refund, or further assistance, we’re here to help.
Thank you for bringing this to our attention. We’re always striving to improve, and your feedback is invaluable to that process.
Warm regards,
Artem
Fragman Customer Service Team
The gifts that I bought cane on time…
The gifts that I bought cane on time and smell amazing!
Thank you!
24 novembre 2024
Réponse de www.fragman.shop
Dear Bernadette,
Thank you so much for your kind words! We’re thrilled to hear that your gifts arrived on time and that you’re enjoying the amazing scents.
Your satisfaction is our top priority, and it’s wonderful to know we could meet your expectations. If there’s anything else we can assist you with in the future, don’t hesitate to reach out.
We look forward to serving you again!
Warm regards,
Kinny
Fragman Customer Service Team
Réponse de www.fragman.shop
Dear Molly,
Thank you for sharing your wonderful feedback! We’re delighted to hear that you’re happy with your fragrance and that our shipping met your expectations.
Your satisfaction means the world to us, and we look forward to serving you again in the future. If you ever need assistance or recommendations, don’t hesitate to reach out!
Warm regards,
Grant
Fragman Customer Service Team
This group sucks
This group sucks! Ordered basic fragrances and paid for express shipping. Two weeks now and they haven’t even packaged my order. I’ll never use this shitty service again.
19 novembre 2024
Avis spontané
Réponse de www.fragman.shop
Dear Consumer,
We sincerely apologize for the poor experience you’ve had with your order. We understand how frustrating it must be to pay for express shipping and not receive your package in a timely manner, and we take full responsibility for this delay.
This is not the level of service we strive to provide, and we regret not meeting your expectations. Delays in order processing are unacceptable, and we are actively reviewing this situation to understand what went wrong and ensure it doesn’t happen again.
We would like to make this right. Please contact us at info@fragman.com or call us at (727) 955 3444, and we will prioritize resolving your issue. Whether it’s providing a refund for the express shipping or ensuring your order is delivered promptly, we are committed to finding a solution.
We value your trust and appreciate your feedback, as it helps us improve. We hope to have the opportunity to restore your confidence in Fragman in the future.
Warm regards,
Kinny
Fragman Customer Service Tea
Ordered from them
Ordered from them. They sent out email said item was shipped. Tracking with no updates for several days. Emailed them. They made up some excuses and finally shipped out the samples. Samples received. All of them were either fake or very watered down version of original, also sent the wrong cologne. I'd AVOID them!
20 septembre 2024
Avis spontané
Réponse de www.fragman.shop
Dear Hayashi,
We are truly sorry to hear about your disappointing experience with your order. Your concerns are important to us, and we deeply regret falling short of your expectations.
Regarding the delayed shipping, we acknowledge how frustrating it can be to receive tracking information without updates. While there can sometimes be delays in the shipping process, we take full responsibility for ensuring timely and transparent communication, and we will be reviewing our procedures to address this.
As for the product quality, we are very concerned by your feedback. Fragman is committed to providing high-quality, authentic products, and it is unacceptable if the samples you received did not meet those standards. We are also sorry to hear about the mix-up with your order and any inconvenience this caused.
To make this right, we kindly ask you to contact us directly at info@fragman.com or call us at (727) 955 3444. We would like to offer a resolution, whether that be a refund, replacement, or any other solution that ensures your satisfaction. Your experience matters to us, and we are committed to regaining your trust.
Thank you for bringing these issues to our attention. We value your feedback and will use it to improve our products and services for all our customers.
Warm regards,
Grant
Fragman Customer Service Team
Extremely accommodating
Extremely accommodating! I ordered a bunch of samplers: creed, POM, and bond 9. Majority of them worked, but only a couple didn’t, however, I was shipped new ones immediately after communicating this. I plan on using their business in the future as well.
14 novembre 2024
Avis spontané
Réponse de www.fragman.shop
Dear Parsa,
Thank you for your kind words and for sharing your experience! We’re so glad to hear that you enjoyed the majority of your samplers and that we could quickly resolve the issue with the few that didn’t work. Your satisfaction is our priority, and it’s wonderful to know that we met your expectations.
We truly appreciate your support and look forward to serving you again in the future. If you ever have any questions or need recommendations, don’t hesitate to reach out—we’re always here to help!
Warm regards,
Kinny
Fragman Customer Service Team
They suck and are scammers ..it's a…
They suck and are scammers ..it's a knock off like the dollar tree cologne it's a knock off version I received it and it sucked..came in a clear spray with a typed out tag that says Versace very cheap presentation and it didn't even have the smell of Versace totally screwed and it took over 6 days more than the original delivery so TAKE HEED They're SCAMMERS WITH CHEAP COLOGNE
12 novembre 2024
Avis spontané
Réponse de www.fragman.shop
Dear Stephen,
We are truly sorry to hear about your disappointment with your recent purchase. Your experience is far from what we aim to provide, and we take your concerns very seriously.
At Fragman, we are committed to offering high-quality, authentic products, and it is troubling to hear that the fragrance you received did not meet your expectations. The packaging and presentation you described are not in line with the standards we uphold, and we will be investigating this matter thoroughly to understand what went wrong.
Regarding the delay in delivery, we understand how frustrating this must have been. While shipping timelines can sometimes be affected by external factors, we will review this issue with our logistics team to prevent similar delays in the future.
We would greatly appreciate the opportunity to make this right. Please contact us directly at info@fragman.com or call us at (727) 955 3444, and we will address your concerns promptly. If the product you received was not as described, we will work with you to resolve this, including issuing a refund or replacement if necessary.
Thank you for sharing your feedback. It helps us identify where we need to improve and ensures that we can better serve our customers in the future.
Warm regards,
Artem
Fragman Customer Service Team
Terrible experience
Long review! TLDR: ordered my package and paid double for express shipping, company didn’t ship express and lied. Package was a bday gift. Took two full weeks to get here. Company sends bot replies and offers no solutions. Would not buy from them again.
I ordered my order on 10/28 with express shipping. When I checked out the order stated I would receive the package between 10/31 and 11/02. It was for a birthday gift for 11/3 so that worked perfect. (Otherwise I would have gone with a different company or gift idea)
A day or so later it says it shipped and the delivery date was 11/5. I contacted the company and they said they sent it express and there was nothing they could do about it. Shipping updates from 11/5 to 11/2 then doesn’t move. On 11/4 I cañl UPS to to make package wasn’t lost because the delivery date went from 11/2 to “unknown” UPS says that the package hadn’t been picked up yet but also stated that Fragman did not send it express. It was ups ground. I contact the company again because I paid double for express shipping and they didn’t ship it express. I have never gotten a real response. It’s all bots or copy and paste. Just stating the package is on the way and no refunds are issued. The package then disappears and gets reshipped. So now it shows 11/9 delivery date. 11/9 comes and goes and the package is still not here. Shows unavailable again. No real response from the company. Finally today it’s showing out for delivery. Two full weeks after I ordered express.
28 octobre 2024
Avis spontané
Réponse de www.fragman.shop
Dear Persephone,
We sincerely apologize for the unacceptable experience you had with your recent order. Your feedback highlights several areas where we fell short, and we deeply regret the inconvenience caused, particularly since the package was intended for a special occasion.
Regarding the shipping issue, we take full responsibility for the confusion. Paying extra for express shipping and not receiving that service is frustrating, and we regret not meeting your expectations. We are investigating this matter thoroughly to ensure this doesn’t happen again. While shipping delays can sometimes occur outside of our control, it’s clear we could have communicated more effectively and provided a better resolution.
We also regret that our responses didn’t meet your expectations. Providing real, helpful solutions is a top priority, and we are working to ensure our customer support team addresses such concerns promptly and personally moving forward.
We value your trust and would like the chance to make this right. Please reach out to us directly at info@fragman.com or call us at (727) 955 3444 so we can process a refund for the shipping fee and discuss any further steps to regain your confidence.
Your feedback is invaluable, and we’re committed to learning from this to improve our service. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a much better experience in the future.
Warm regards,
Kinny
Fragman Customer Service Team
Great smell it does not last long at all
26 octobre 2024
Scam website
Scam website , order has been placed for over two months and your service and technical support is not really responding nor helpful What a shame !!!!!!
9 novembre 2024
Avis spontané
Réponse de www.fragman.shop
Dear Nawaf,
We sincerely apologize for the inconvenience and frustration you’ve experienced. This is not the level of service we aim to provide, and we deeply regret that your order has been delayed for such a long time.
We understand how important timely delivery and responsive support are, and we take your concerns very seriously. Please allow us the opportunity to make this right. Could you kindly provide us with your order number by contacting us directly at info@fragman.com or calling us at (727) 955-3444? We will prioritize your issue and ensure it is resolved as quickly as possible.
Thank you for bringing this to our attention. We are committed to learning from this experience and improving our processes to serve our customers better.
Warm regards,
Kinny
Fragman Customer Service Team
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