We received a very nice condolence card after our dog had died. They very promptly and sympathetically dealt with our claim for the treatment he had received and cancelled the direct debit without bei... Voir plus
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Not worth it at all, save your money. My dog died while I was on holiday, my son saught veterinary care as an emergency NOT COVERED take home medication NOT COVERED. Death of my dog was covered but... Voir plus
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Fantastic company, wonderful service. Every contact I’ve had with this company has been so positive. In a difficult time they have made everything so easy which is really appreciated. So pleased I cho... Voir plus
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Frank make submitting a claim simple. When you're worried and scared about the health of your beloved family dog, they handle your claim efficiently, liaising directly with the vet and paying our clai... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Honest, simple, game-changing pet insurance. We're also majorly pet obsessed, which means we always put your furry friends first.
Coordonnées de contact
100 Bishopsgate, EC2N 4AG, London, Royaume-Uni
- info@frankpetinsurance.co.uk
- www.frankpetinsurance.co.uk
4,5
Excellent
1 k avis
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Réponse de Frank Pet Insurance
Hi Dan,
Thanks so much for the lovely review! We’re delighted to hear you’ve been happy with our team, our service and the price of your cover. That’s exactly the kind of experience we want to provide.
The Frank Pet Insurance Team.
AVOID. Please read!
Another one to add to insurers to avoid. Con artists. Trying to get out of paying £3000 for a claim where I took my dog for an Injury to her front leg. The vet reccomended a ct scan. Upon the ct scan findings there was secondary findings of hip dysplasia and elbow dysplasia and spinal disease. (All nothing to do with why I had the scan).
They’ve refused my claim saying they don’t cover ongoing illnesses,and seen as these joint issues were happening over time,they said they deemed it underlying!!!! Even stating I made a claim for lameness last year ,which I did t because I didn’t even know of any joint issues and the vet hasn’t even got me down as being there on that specific date they claim I was!!!
But more to the point,I never even attended or claimed for these issues. The same procedure would have happened regardless.
STAY CLEAR. THEY WILL TRY ANYTHING TO NOT PAY OUT!!
Oh and they even asked me to send pictures of my dog after a claim was made!!! Which the vets said we’ve never come acrosss a company ask for pics of your dog!!
*EDIT
In response to Franks reply. There is no record at all of my pet having any history with joints,because she’s never had any!! So stop trying to twist this for people to see.
The way you reject claims goes against the Financial ombudsman grounds for it,as they clearly state. So anybody getting rejected for false pre existing rubbish,take it to the ombudsman,because they state basically that it’s wrong what insurers are doing.
And yes I know there’s a complaints procedure,and you’ll be getting that soon before I go to the ombudsman and out you for the scamming crooks you are!
28 août 2026
Avis spontané
Réponse de Frank Pet Insurance
Hi Paul,
Thank you for your review.
When assessing a claim, our team reviews the full clinical history and the dates provided by both you and your vet to understand when symptoms first appeared. If the information held on our records differs from the information provided by your vet, we need to validate those details before we can complete our assessment of the claim.
We do offer an appeals process if you believe the decision is incorrect. We can see you are in contact with our claims team to discuss this option further.
The Frank Pet Insurance Team.
Réponse de Frank Pet Insurance
Hi there,
Thanks for the great review! We’re really pleased you found our prices competitive and the website nice and easy to use. Simple, no-nonsense pet insurance is exactly what we’re here for.
Welcome to Frank!
The Frank Pet Insurance Team.
Great prices
Great prices, my partner has just took out a policy and it was half the price of our current policy!
28 août 2026
Avis spontané
Réponse de Frank Pet Insurance
Hi there!
Thanks so much for the great review! We love hearing that your partner found a policy with us at such a competitive price. Great cover and great value are exactly what we aim for, without making pet insurance complicated.
The Frank Pet Insurance Team.
Réponse de Frank Pet Insurance
Hi there,
Thank you for the great review! We’re really pleased you found arranging your Frank policy easy, clear and straightforward and that you’re happy with the cover for your dog.
Thanks for choosing Frank to help protect them.
The Frank Pet Insurance Team.
Réponse de Frank Pet Insurance
Hi Charles,
Thanks so much for the lovely feedback! We’re really pleased to hear you received excellent service and that your claim was processed smoothly. 🐾
We really appreciate you choosing Frank.
The Frank Pet Insurance Team.
Quick and easy to complete
22 août 2026
Réponse de Frank Pet Insurance
Hi John,
Thanks so much for your review! We’re chuffed to hear you found taking out your Frank policy quick and easy, that’s exactly how pet insurance should be. 🐾
Welcome to Frank!
The Frank Pet Insurance Team.
Very easy to set up and the second pet…
Very easy to set up and the second pet we have covered, paid out very quickly and easy to claim for our first pet
20 août 2026
Réponse de Frank Pet Insurance
Hi Alison,
Thanks so much for the lovely feedback! We’re really pleased to hear setting up cover was easy and that you’ve found the claims process straightforward and efficient. We really appreciate you choosing Frank again. 🐾
The Frank Pet Insurance Team.
Would Recommend
Been insured with Frank for years. Cover for 3 cats. Never had any issues. Very professional and helpful.
13 août 2026
Réponse de Frank Pet Insurance
Hi Clair,
Thank you for sticking with Frank over the years and for trusting us to cover all three of your cats! We’re really pleased to hear you’ve consistently found our team professional, helpful and easy to deal with. Your recommendation means a lot to us. 🐾
The Frank Pet Insurance Team.
Réponse de Frank Pet Insurance
Hi Philip.
Thanks for the lovely feedback! We’re really pleased to hear your claim was handled efficiently and everything went smoothly. That’s exactly the straightforward service we aim to provide. 🐾
The Frank Pet Insurance Team.
Dog eye ulcer
Quick and the on line submitting claims system easy to use and can gain access to current claim status at any time.
13 août 2026
Réponse de Frank Pet Insurance
Hi Andy,
Thanks for the great feedback! We’re really pleased to hear you found our online claims system quick and easy to use, and that being able to check your claim status along the way made things that bit simpler. We hope your dog is feeling much better now. 🐾
The Frank Pet Insurance Team.
Adding a new cat onto the insurance was…
Adding a new cat onto the insurance was so easy, highly recommend Frank Pet Insurance, always spot on. You can choose additions as it suits your needs, dental is a must for my cats.. but there are others you can add.
20 août 2026
Réponse de Frank Pet Insurance
Hi there,
Thanks so much for the recommendation! We’re delighted to hear joining us was quick and easy, and that you’ve been able to tailor your cover with the extras that suit your pets best. It’s great to have you and your cats with Frank! 🐾
The Frank Pet Insurance Team.
Réponse de Frank Pet Insurance
Thank you for your review Farshid, welcome to Frank! 🐾
Everything was settled very quick
Everything was settled very quick. No problem at all. Great company
14 août 2026
Réponse de Frank Pet Insurance
Hi there,
Thank you for the lovely feedback! We’re so pleased to hear your claim was settled quickly and everything went smoothly, that’s exactly the kind of no-nonsense experience we aim for. Thanks for choosing Frank! 🐾
The Frank Pet Insurance Team.
Réponse de Frank Pet Insurance
Hi Donna,
Thanks for choosing Frank! We’re really pleased to hear you found everything easy to understand and straightforward to complete, exactly how pet insurance should be. 🐾
The Frank Pet Insurance Team.
Excellent service
I received an excellent service from Frank team every time I contacted them. They have been very helpful and dealt with my queries in a professional manner. My dog is insured with them for the last couple of years and he is very happy 😊. I definitely recommend them.
28 juillet 2026
Réponse de Frank Pet Insurance
Hi Anca,
Thank you so much for the brilliant review! We’re thrilled to hear our team has been consistently helpful and professional whenever you’ve needed us.
And we’re especially pleased to hear your dog is happy with us too, that’s the seal of approval we really care about! 🐾 Thanks for sticking with Frank and for recommending us.
The Frank Pet Insurance Team.
I am happy with the service I get from…
I am happy with the service I get from Frank,s insurance , thank you for liasing with my vet practice to make the whole process easier 👍
14 août 2026
Réponse de Frank Pet Insurance
Hi Antonia,
Thank you so much for your kind review! We’re really pleased to hear you’ve been happy with the service and that us liaising directly with your vet helped make the process easier. That’s exactly how we like to do things, simple, straightforward, and with less hassle for you. 🐾
The Frank Pet Insurance Team.
I’m just about to start my second year…
I’m just about to start my second year with Frank pet insurance. I haven’t needed to call on their services but was happy with my original cover and price
. I’ve recently revisited my second year white and happy to continues with the great cover and continued reasonable price
3 août 2026
Réponse de Frank Pet Insurance
Hi there,
Thanks so much for sticking with Frank for another year! 🐾 We’re really pleased to hear you’ve been happy with both the cover and the price.
Here’s to another year of keeping your four-legged friend covered!
The Frank Pet Insurance Team.
Réponse de Frank Pet Insurance
Hi Alan,
Thanks for choosing Frank! 🐾 We’re really pleased to hear you found taking out your policy nice and straightforward.
Welcome to the Frank family, we’re happy to have you and your four-legged friend with us!
The Frank Pet Insurance Team.
Fantastic service
Fantastic service - even when my little frenchie sadly passed away suddenly everyone was so lovely.
4 août 2026
Réponse de Frank Pet Insurance
Hi Becky, I'm sorry to hear about your little frenchie, we all understand what a difficult time it can be to lose a beloved pet, and we try to make the claim process as simple as possible.
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