Furniture Village - Bristol Avis 

James was extremely professional, polite and helpful. We had fast delivery of our sofa.

DO NOT BUY: £3,660k Sofa Set Faded to Nothing in 2.5 Years! ⚠️

I purchased two green leather sofas from this company for over £3,660. Despite strictly following all their recommended care instructions, the leather colour has faded drastically.

Because it's past their 2-year manufacturer's warranty, they are completely washing their hands of the issue and refusing to help. Their marketing happily boasts that the internal frames and functions will last for 20 years, but that is entirely irrelevant when the cosmetic colour of the leather only lasts 2.5 years (a mere 12.5% of the expected lifespan).

A £3,660 investment should last far longer than this. Under the Consumer Rights Act 2015, goods must be of "satisfactory quality" and "fit for purpose" for up to six years in the UK (five years in Scotland). The retailer's refusal to resolve a clear manufacturing fault on such an expensive item is a complete infringement of my statutory consumer rights.

Beware before you buy—they will happily take your money, but they do not stand behind the quality of their products.

I found the shop experience quite good the first salesman we spoke too wasn’t very interested and disappeared but we decided what we wanted and the second person did our order for us.
We had a visit from your in store designer regarding furniture for a bedroom that I am planning to turn into a fitted dressing room.
She was very pleasant but her design was very basic and not what I wanted.
Lastly the delivery/ fitters turned up at the ridiculously early time of 06.40 in the morning.
They were pleasant and efficient but I’ve never had furniture delivered at that time of the day before.

Great service from Charlie, really friendly, knowledgeable and helpful without being pushy. ⭐️

The salesman didn't harass us in any way , he just let us have a look round.He did answer any questions we asked him .

There was no pressure sales. We were left to look around on our own, but there was always staff you could find to answer your questions. Jamie was very pleasant and very helpful it was a pleasure to be served by him.

Great service, highly recomended 👌👌👌

Great selection of quality furniture at very reasonable prices. James was really knowledgable and helpful and we purchased a lovely dining table through him. Only downside was a 5 to 7 week delivery - but highly recommend James and Furniture Village at Cribbs Causeway, Bristol.

James Bailey was very friendly informative and knowledgeable about our wants.
Total none pushy and left us alone to look after showing us different options.

Received friendly, knowledgeable help in store. Then, really lovely couple of guys who delivered.

Utah sofas but useless charger. Why have these useful items put into the sofa, if they are not included in the insurance. Very careful with my furniture and looked after well. Just be aware.

I was listened to when I explained that they would not be able to get the larger sofa through the front door in an upended position and they needed to bring it through on it’s side.

Alex was amazing. Such a lovely young man. Could not have been more helpful. Sorted out delivery which I must say is exceptional. Customer service is probably the best I’ve experienced in a very long time so well done to the company implementing and putting customer service a priority.

From the moment we arrived we were taken care of and attended to with professional staff. We did have to wait a little longer than expected but definitely worth the wait. We need an awkward size sofa and were able to order exactly what we wanted in the size we needed. The delivery of the sofa were considerate and quick In fitting Fantastic experience

Knowledgeable staff, wide choice of products

The furniture arrived within the time specified and the men were friendly and polite. They brought the items in and set it all up quickly and efficiently. All the packaging was taken away.
Cannot fault the service.
Thank you

So upon a trip to Cribbs, my partner thought a spontaneous visit to Furniture Village would give us some inspiration as we redecorate. Well, we got just that and thanks to the great team, left with a bargain.
Charlie was an absolute delight (and fellow matcha lover), approaching us when we found a gorgeous green (matcha coloured) chair reduced to clear. She didn't pounce, pressure or push and was just so helpful as we nearly had a domestic about whether it would fit in our car to take away that same day.
Well, Charlie, with the unrivalled help of Jak, made it happen. We really were so so chuffed and thought you were both champions.
Thank you both so much for your great approach, can do attitude and genuine teamwork.
We so pleased with our new armchair as it really compliments our living room. Great colour, condition, material and comfort. I highly recommend popping in store and checking what bargains can be found.

We purchased a G Plan Kingsbury 3-seater and 2-seater sofas from Furniture Village in 2024 at a cost of around £8,000. Given the price the price of the furniture we also purchased the Care+ furniture protection policy.

Within approximately two years, one seat has developed a significant loss of support and resilience. The affected seat has deteriorated to the point that you sink noticeably into the junction between the seat base and backrest, resulting in a much lower seating position and making it uncomfortable and more difficult to get up from. The other seats in the suite, including the 2-seater, remain in good condition.

We have raised this both with Furniture Village and the associated insurance provider, Emmiera Group, who acknowledged compaction in the seat, but the claim was declined on the basis of “no faults found”, with reference to normal usage and “favourite seat” wear.

We are not disputing that some softening can occur with use, particularly in the most frequently used seat. However, the level of deterioration in this case is quite ridiculous for furniture of this age and price, and is significantly affecting day-to-day use.

At this stage we are seeking a fair resolution and an explanation of how this level of loss of support is considered acceptable for a premium product within such a short timeframe.

We are still hopeful that Furniture Village and or G Plan will engage properly with the issue and resolve it appropriately.

Rhys was very helpful and knew all the products and prices. He was patient while I looked at options and made useful comments. Great to have good customer service.