Our experience in Furniture Village shop in Thurrock was quite amazing. Paula, approached us with a big smile on her face and asked if she could help us. We then told her that we wanted to buy a mattr... Voir plus
Établissement
Changer d'établissementLakeside Retail Park, Weston Avenue, RM20 3ZA Thurrock, GB
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Paula was absolutely fantastic! She was so friendly, welcoming and knowledgeable, and she really went above and beyond to help us. She was very well-versed with the furnitures and clock and took the t... Voir plus
I visited Furniture Village Thurrock today to buy a dining table and chairs. I was served by Alex who was very helpful and knowledgeable. He helped explain the different options available for the tabl... Voir plus
We had a great customer service at Furniture Village in Thurrock, kindly assisted by Tan. We only went to buy sofas but ended up replacing our old dining table chairs matching sideboard. Tan calmly ex... Voir plus
À propos de l'entreprise
Coordonnées de contact
Lakeside Retail Park, Weston Avenue, RM20 3ZA, Thurrock, Royaume-Uni
4,8
Excellent
2 k avis
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Great Service
19 juillet 2026
Avis spontané
The staff customer ethos was very good…
The staff customer ethos was very good and helpful. Thanks
18 juillet 2026
Tan advised us very professionally
Tan advised us very professionally, made sure he understood my needs and thanks again for a lovely visit. Looking forward to get my new bed
18 juillet 2026
Avis spontané
Tan was really helpful today
Tan was really helpful today. He entertained our 20 month old and kept him occupied with cookies! He helped when we needed but was not pushy!
18 juillet 2026
Avis spontané
Laura was lovely and helpful not at all…
Laura was lovely and helpful not at all pushy a good shopping experience
18 juillet 2026
Tan was friendly
Tan was friendly, helpful and knowledgeable and not pushy for a sale which we appreciated. Thanks Tan!
18 juillet 2026
Avis spontané
Excellent friendly service and Mohammad…
Excellent friendly service and Mohammad found us exactly what we were looking for and gave us good advice.
14 juillet 2026
Avis spontané
The sales man Muhammad was very helpful…
The sales man Muhammad was very helpful giving us options as the particular table & chairs i liked was not on display very good service thank you
13 juillet 2026
Avis spontané
Excellent
Served by Tan at Thurrock, excellent customer service and explained the whole process really well. Happy with everything and looking forward to our furniture.
13 juillet 2026
Avis spontané
Alex went above and beyond to help us…
Alex went above and beyond to help us with finding what we was looking for
12 juillet 2026
We have just ordered our table and…
We have just ordered our table and chairs today with Tan. Tan has great customer service and always makes us feel welcome. We ordered our TV unit with him a while ago and he always provides excellent customer service. Thank you so much Tan!
12 juillet 2026
Avis spontané
Our sales man Alex was excellent
Our sales man Alex was excellent and very helpful without being pushy. There was a great choice of mattresses to choose from from
11 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Accepted delivery of our beautiful sofa…
Accepted delivery of our beautiful sofa today. However, there were issues - the design of the sofa where the backs have to be attached to the bottom seats by a very snug and non-user friendly zip. This was a huge struggle for the installers, they tried their best and only managed to put 3 together due to great force with arms, knees and legs digging into the sofa in order to get them zipped. One seat zip came apart and the other 2 remain unzipped. This is not the delivery or service expected by a customer for an expensive sofa set. Feel let down and disappointed. I can imagine other damage has been done due to the strength required to get some zipped. Been reported to the customer care team, no contact received yet.
10 juillet 2026
Réponse de Furniture Village - Thurrock
Good Morning,
I am truly sorry to hear about the difficulties you experienced with the assembly of your new sofa and the issues with the zips. This is certainly not the quality of service we aim to provide. I understand your disappointment and concern regarding potential damage. To investigate this further, please send a copy of your review, your order number, full name, and billing address to myexperience@furniturevillage.co.uk.
Kind regards,
Shanice
I have been chasing my order update…
I have been chasing my order update since 2 weeks now?? Everyone takes details but no one is resolving. I explained my situation but I think not all customers are imp for the company. I would have given 1 star but one extra star is for team in the lakeside store. They were great but not after that. No personal understanding of customers situations? With the price paid customer service should have been better.
1 juillet 2026
Avis spontané
Réponse de Furniture Village - Thurrock
Good Morning,
We are very sorry to hear about the difficulties you've experienced in getting an update on your order and the feeling that your concerns are not being addressed. We understand your frustration and regret that our customer service has not met your expectations. Please send a copy of your review, order number, full name, and billing address to myexperience@furniturevillage.co.uk so we can investigate this matter for you.
Kind regards,
Shanice
A delightful service from Jon at Furniture Village Thurrock
Jon the gentleman who delt with our sale was cheerful and engaging but above all he had a wealth of information to tell us about the furniture we purchased. It was a great experience and I would not hesitate in going to Furniture Village Thurrock in the futurr
5 juillet 2026
Avis spontané
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