GalaBingo.com Avis 

I was playing a double bubble game and got the bonus round, the game froze and would not reload. I spent 4 days back and fourth in chat. I was told it would reset which it did not. Then finally told there was an error which had been fixed and there was no winnings to award. The bonus round always rewards even from 1x stake. I tried the game again and it froze this time I don't know what the spin was so cannot say if I should have won. Deffo should of had winnings from bonus round. Several messages back and forth to be told the same thing.

Robbing company need to be closed down no bouns wins and all u get are little 20p wins the kong games are the worst

One of the worst gambling sites I have ever played, they are crooks really like the other one heart bing please don't waste your money as it's useless

Terrible site. You won’t ever win on the daily wheel. I also wagered £30 for free spins on a Friday. Has the tick box like you’ve wagered it but turns out you need to then opt in. Something they try hiding so they don’t have to give you anything. Won’t be getting anymore out of me

Back after years of playing previous had really good wins. Not too bad so far seems fair had some returns. Fingers crossed it continues ........ I won a lot of money yesterday and today was paid out within 2 hours thank you so much. I've had days of not winning and good days when I've won lots

galabingo
Customer Information
Dear Peter,

To ensure we're always fair and open, we continually review our performance against our policies and procedures. This ensures we're delivering the best possible level of service and customer protection. During such a recent review, we noticed you weren't given the opportunity to set a Max Loss Limit on your account/s at the correct time.

We rectified this and we'll be issuing you a refund.

We apologise for any inconvenience or confusion this may have caused and thank you for your understanding.

Regards,

Customer Protection Team

Fairness Privacy Policy Contact Us Unsubscribe
If you have chosen not to receive marketing emails from Gala Bingo, receipt of this email does not alter that decision.
For sender corporate and licence details please visit our Imprint page.
This email has been sent from LC International Limited or a subsidiary or associated company.
This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system. Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.

Get this then get response from fb gala saying I'm geting 800 pounds refunded to my account,next I'm told it was a mistake they don't know how much I'm acctually geting,I know scams go about but when this is acknowledged by gala on fb,and they say yes your geting a refund of 800 then it's sorry I made a mistake,absolute joke
Thanks for your message. I just checked your account, and it looks like you'll be receiving £800 soon. Feel free to send any other questions you might have. -Attila🙂

I can see the funds have been sent to your Pay Safe card, Peter. Let me know if I can help you any further. - Jose

Unbelievable 😡

Now still no refund even though said they are going too do it, mistakes happen apparently with being told it was 800 then being told to ignore it was a mistake,how can a big site like this lie to customers,unbelievable

Receiving less than half of what I was told,the fact Gala lied and now say mistakes happen,the fact here I'd I should of bedn refunded what I was told £800 this will be going furthurvnow.

If I could give 0 star I would very awful site 1-3 days for withdrawal 1 week later still not arrived emailed them so many time they easily take money from account very difficult to put money back in to account.

It’s true site went downhill in the covid rainbowriches the same at least what I do the money I’ve saved since Jan good holiday booked . This morning put £25 on deluxe 7 50p 25p and guess what no bells ringing money gone in 8 min . Thought in Jan site bad my 1st go today worse than ever. Reviews tells you everything save your money I’ve learnt

I currently have an open complaint with this company, and at the time of writing they are yet to offer me any response.
I first submitted a complaint on the 19 September 2024, and all I receive is intermittent ‘hope you’re having a great day. Sorry we haven’t responded to your complaint’ how on earth is this legal?

Playing the promotional spins on the site when unknown to me it jumped from free play mode to taking real money. Contacted customer service but they did not respond to my query. Really terrible site if I could give a negative score I would.

Written by the company
Rocking a fierce new look and owning a new badass attitude for 2020, Gala Bingo is blasting the online bingo world with a gust of fresh fun. Don’t settle for ‘meh’ when you can have ‘hell yeah!’… Join now and Bingo Like A Boss!
What a joke! Same old rubbish, robbing you blind, they claim to care about gambling but when you try to talk to them you get a helper who doesn't help, you ask to close account and they say you can't, you can block it but the account remains, all tricks to lure you back in
That should read "we lowered the pay out, upped the costs and it's your fault if the "random" play isn't in your favour, trouble is it's never in your favour! Was a member of several sites then noticed Ladbrokes had half the gala "exclusives" on their site, turns out gala own Ladbrokes, an illusion of choice but you're playing the same games against twice as many players as you think, never met a winner yet! i have dozens of screenshots with bonuses that give you zero, how can a bonus give you zero? Whole point of game is play for a bonus, when you get it you get nowt, I'm calling scam, used to be a good, fun site, now within a couple of quid you're regretting signing in as you know, 100% you won't win anything, I'm gonna give my money to beggars from now on, I'd rather them use it than the gala bosses! Greedy and unfair, now wait for reply telling me it's random and the last 50 weeks of losing have just been my bad luck, my fault, not them just taking taking taking!

Would give it zero but couldn’t.
Gala and foxy are one of the same and it’s the same robots winning across each site.
The chat moderators clearly don’t have English as their first language and if u dare to moan they freeze ur chat.
When they tell u that the site ‘followed rules’ instead of the site is ‘following rules’ makes me question what really goes on.

Would not give them one star but had to. I have had my gala bingo account since 2021 made lots of deposits and a few withdrawals, yet 3 weeks ago I won £1750 and went to withdraw, they asked for a pic of my card which o sent, then said they have realised my email address is linked to another account which is not possible, they won't respond to my emails, just keep mugging me off, I will be taking them all the way and exposing them, they are breaching section of The new licence condition, Licence Condition 17 – Customer identity verification,

Have been a member of gala a while then they suddenly put a ridiculous limit on across all sites, which meant could only play one or two days a month. Then they sent text saying had upped limit not by a lot but OK. So played to limit then got another text to say I was spending too much, (make your mind up) and put the limit back down. Despite you numpties in admin I decide when where and how much I spend of my money. Do you really think that by putting silly limits on, people will just play to your limits, get a grip they go play on another site. Maybe if you let people win now and then they wouldn't need to lose a lot of money. I will be saying goodbye to gala of your sites I prefer foxy but anytime I can't play I will go somewhere else.

I have played on Galabingo between 10 and 20 years, Now suddenly they want my ID again, but only to withdraw. Trust me Gala you wont be getting my ID again or any more of my money. I want my account completely removed from your system.
If it was a money laundering and scam prevention you would block deposits, not just withdrawals

Biggest con of a site ever known pay outs lucky if 50p off spending 200 pound now its gone to pot apsalute criminals would avoid at all costs to win 50 ppund you have to spend 2000 pound there words not mine so unless happy to loose money stay off the site hit the scumbags in the pocket

Avoid at all costs there slots are rigged was playing a slot where if u get 2 scatter symbols u get a boost which after a while gives u there bonus game without needing the 3 scatters was going all fine winning and everything and then I just needed 1 more 2 scatter symbols then I’ll get bonus game had £30 in credit was doing 10p spins and guess what after that no scatter symbols appeared at all in 300 spins but before that was getting them left right and centre this is a fraudulent company who mess with the odds of there games to stop you winning contacted support complained got told nothings wrong with the game and they told me it’s luck based and made for fun and entertainment but how can u have fun when ur being scammed I get yes sometimes u win sometimes you lose but 99% of the time u lose I use other gambling sites and never had this issue with any of them the gambling commission need to investigate this company as they are clearly messing with the odds on games they claim it’s all fair but it really ain’t shameful behaviour from another corrupt betting site if u want to lose money play gala if u want a chance to win go elsewhere because you are not gonna win on gala scam bingo

I have been a gala bingo user for years! I recently had 3x of £80 wins. First 2 I withdrew into my bank. Last one I left in my gala account, nice n safe - or so I thought. Saving this for my son's birthday at end of month. Not anymore. I logged on last week around 6pm and the £80 was gone. They are trying to tell me that I made transactions at 3:20pm... I was driving for work from 3-4pm. I didn't log in until 6pm. They have robbed me! Utter refusal to help, they tried to get me to agree that I was the one who made these transactions so I could get my account back. I've now closed my account after years! I will spread the word! Gala bingo are robbers!!!!!

What can I say here! Been a member years and yesterday this max loss limit on screen just wouldn’t go . I mistakenly thought it was per week and put down 25 pound . I only have max deposit off 10 a day and was told I was overspending . How can you overspend if your max limit is set ? So couldn’t get on and spoke to one of their online chats who told me the 25 pound was either reset every month or year . This meant every time I went on I couldn’t even get free games, promotions nothing just that elongated post about max loss . I’ve self excluded and won’t be back . The bingo anyhow all the same winners so I really won’t be missing much . They’re not even worth a one star!!!

I’ve been playing at Gala Bingo for a while now, and I have to say—I love it! You can actually win without spending a fortune, which isn’t always the case on other sites.
My favorite room is Bargain Bingo because the tickets are super cheap, but the prizes are still really good. You don’t have to spend loads to feel the thrill of winning, which makes it even more fun.
The vibe is great too, with friendly players and chat hosts who keep things lively.