Galliard Homes Avis 

I believe that a 40% bad rating truly indicates what a deceitful and self serving company is behind the inaccurate marketing, misleading contracts and the professional negligence of them and their 'recommended' legal team 'Cavendish Legal' deliberately ill advising buyers and failing to flag up Galliard's bad practices by not carrying out the necessary due diligence. If you wish to buy from them use an independent solicitor and watch out for false information in the brochures and potential future charges rising disproportionately after they sell you a property.

Galliard said there was a deal between them and Newham Council that ties people in to doubling ground rents and Newham profit from this in exchange for the Sovereign Tower planning permission - sounds very fishy and needs clarifying so an accurate answer can be found.

Latest as in November 2023 is that Newham categorically deny Galliard's suggestion that they profit from the doubling ground rent. A serious matter that was not flagged by Galliard's 'approved' laywers who conducted the sale. Newham have approached Galliard (and others) about the doubling ground rent matter, and many have now resolved it - but Galliard still do not! Buyers beware! In spite of flagging this with Galliard as they requested in their reply - they have done absolutely nothing to address the matter to date. But hope they will go back to Newham Council and find a solution, as most reputable builders have done. Have replied to Galliard's response below and now received a reply, which looks positive so far. Updates to follow, but do appreciate this getting some attention.

We brought our first property from Galliard, thinking we are buying quality. We have been in our 4 bedroom duplex less then 6 months, two toilet seat slow release lids are broken-front gate doesn’t swing back to close position. Bathroom seals are of cheap quality- so much cleaning and still dirty. The shower downstairs pressure is terrible. They gave the property a 1 year guarantee, but that starts when build is complete and not when you actually move in. So we moved in June, now everything is our problem to deal with. Did not expect this from Galliard, the problems at SAMUELSON HOUSE BRIDGE ROAD SOUTHALL don’t just happen at my property but every single tenant has had issues with the build. We have a built in air circulation system installed and every flat and duplex has this, NOBODY has said who’s responsible for the maintenance of this machine, even though the pipes and extraction is in the walls- servicing this product cost around £600-900, again no clarity. Thanks Galliard for building a property, throwing a bunch of Manuals in the building and buggering off.

Reply to Galliards comments:

With all due respect, I have constantly emailed Network homes/ Strawberry Star and even you guys, regarding the amount of defects and problems. Nobody wants to take ownership of anything. Like I said it’s great building properties throwing a 1 year guarantee on it when nobody is living there, and the moment people move in and have problems you guys just state it’s not our problem. Iv had more defects in this new build then my old two bedroom flat. I’ll send you and email but doubt anything will be done.

Not a nice, pro-active, helpful or quick company to resolve problems

we got into this property -Samuelson House - through network homes. Although all the defects would need to eventually been resolved By Galliard.

Even before moving in, we detected an issue with one window frame with a defect on it, which they guarantee us, it would be resolved quickly and it took 1 year and multiple visits to finally replace the broken Frame - they even tried to repair it, and were trying to tell us, it looked okay, which obviously after countless emails and asking for updates they finally replace it. Between that and another 5 months to fix the heating system (has broken from the beginning, and only got fixed already in November).

Now we still have issues happening at the flat, 1 in particular which makes us hear the plant room in most of the flat, which obviously affects our ability to sleep, this has been happening since October! -This is still under investigation, but a problem like this, which is affecting us so much, which we obviously mentioned, should have been given other type of priority. We can only imagine if someone moves in to the floors below, how much more noise they will hear (they are currently unoccupied). There was way more issues, they eventually got fixed, but again, always with a lot of waiting time.

Another issue is with the flooring which they now say they cannot do anything about it, as they are saying its "under the parameters" and telling me that I have to deal with it directly myself with the warranty of the building!

We can only pity anyone moving in at this place right now, after the period of defects is over and try to resolve any problems, will just be an herculean job.

Now, the bigger issue is that we have to deal directly with network homes, and cant contact Galliard Homes directly, which I suspect is the perfect excuse for them to dismiss us, and not even have to deal with us directly.

We have followed up all of network homes processes, sent multiple emails to all the people they mentioned, raised at least 3 official complaints, and we are still in this situation. They have all of our details if they want to make this right.

This is our attempt to give visibility of this company and provide some, hopefully, constructive feedback to them.

EDITED:
Note to add on their answer: it just proves my point, by using network homes, (which also should be better), they can just dismiss us. I obviously have opened this case with network homes, and Galliard replied to them saying that they consider the issue closed.

From beginning to completion,Garlliad Homes provided the excellent and efficient services!
5 Stars no doubt for me!

I have had a fantastic experience with Galliard Homes - thank you to the team for their helpful and professional support! Brogan and Rosie have been great in responding to queries. Thanks also go to Jason for his help with the early stage of purchase - very much appreciated! I have already recommended Galliard Homes and the team to friends and family members - and will continue to do so. Thanks again!

My home was built by Galliard and I now pay a ridiculous service charge to PMM who are also a Galliard company. The service we get from Galliard/PMM is dire. The building leaks, both internal pipes and from the outside. We have had contractors of the company vandalise our property. All caught on a security camera. The damage repairs were paid for by PMM free of charge. The area manager doesn't respond to emails from residents (or his concierge team) so I have taken to social media MANY TIMES to get a response from Galliard/PMM. Residents continue to brake the entry gates to the development and the repairs take an unacceptable amount of time to be rectified. This impacts on the safety and security of our homes. The concierge team at our development is brilliant.
I have been in contact with Galliard about these issues, which are on going. I do feel I should speak up about how shoddy they are as a company.

Had such a good experience with Galliard. Jason and Brogan have been the dream team to deal with. Very transparent and helped resolve things real time. Can't ask for more from them. Just got my keys for timber yard and I'm delighted!

Had an issue within my property. Contacted Galliard aftercare team and an appointment for an engineer (Raj) to attend was made immediately.
Raj is always very polite, friendly and extremely careful and thorough in his work. He is very professional, knowledgable and respectful.

We are very happy with the home that we bought at Wimbledon Grounds. Galliard's team guided and supported us through the whole buying process. However, when we requested to buy a parking together with the property, we were told that the parking can only be sold to those who are purchasing a 3 bedroom flats and that we can look into renting a parking place from the 3-bedroom flat owners. Rushing to start the process we signed the papers hoping that we will manage to sort out the parking later.

Once we moved in, we noticed some posts from our neighbours about parking: some wanted to rent out parking spaces and some were told that people are not allowed to rent their car park spaces out, and had to buy the car park space as part the price of our flat. The neighbours' queries were answered by the management: 'Please note, the car park bays are only to be used in line with the lease, therefore no subletting to other residents or non-residents is permitted. Please refer to Schedule 2 and Schedule 4 of your lease which outlines the legal owners ‘right to park’ obligations. If the covenants are not adhered to this will warrant a breach of your contractual obligations.'

As a consequence, we have to park 2km away from the property as there are no other parking options or garages available. We also see other residents parking on dodgy streets next to the development risking to receive a parking ticket. We called Merton council but they could not help us either. It's a shame - nice home but no parking!..

Good reputation upheld to date. No problems pre, during and post completion of the various developments. Very happy with Team and services

Great service throughout the process, good quality meeting expectation.

My husband and I were looking to purchase a BTL property in London and I’m so pleased that I purchased from Galliard Homes in the end (Newham’s Yard) Your China team is absolutely amazing and super professional! I was meeting Sherry Yang for the viewings and she was very knowledgeable and warm hearted. Not just knowing the products but also London in general. I can’t find such a nice BTL property without her help. Thank you for all the support. The whole transaction was smooth. Will definitely recommend to my friends and family to keep coming back to Galliard Homes. Five star to your company and team.

Baltimore Tower: From the sales specialist (Elise) who helped us navigate buying our property, to the aftercare (Martine) and build team (Doss, Ivan, Dillon) who quickly and fully addressed all of our snagging items and provided great advice, we could not be happier! The entire Galliard experience has been fantastic; we love our new flat and appreciate the care and attention to detail it was built with! I'm updating this review after several months of owning. Long story short - SO HAPPY with our decision!! The aftercare has been fantastic (thanks Lily), the facility is really well run and we absolutely love our flat. The quality of the workmanship and Galliard's support of little things that have popped up has been exceptional. Extremely satisfied all around!

All good, this was my first house in London, and actually in life. and I really like the flat, the quality and the fittings. I have lived in the Flat since June and so far haven't called in the assistance/warranty for any issue. I would question some of the design choices, though, but overall I'm happy.

Wonderful experience

Exactly as the headline states, over 6 substantial leaks have happened on a single floor. As a result of the abundance of leaks the insurance has gone up across the NCQ development. Slow (or no) response from property managers. The list can go on and on. Avoid at all costs.

Interesting response from Galliard’s PR. Between the period of March 2020 to July 2021 there have been copious leaks in Beacon Point of NCQ. These leaks extended across multiple floors but they have no record of this? Not surprised.

The houses / apartments are build to a good standard .
Appliances are the cheapest ones.
On brochure says it’s “ smeg fridge “ for ex then you get something made in ireland the cheapest stuff. The inter- phone for ex on video advertising says colour it’s black and white .
80% of the residence is good . The other 20% after 2 years of being used started to show its wear and tear .
The company which looks at my site are very helpful to the landlords ( who some are linked with working directly) Now if you are a property owner living in your residence. It’s a role new game they just don’t care . It feels as a resident you are penalised . Anyway lots of emails saying we do this abs that and nothing happens .
Would i buy again from Galliard ? Yes ! but i would make sure i would go through the new place checking appliances are from the makers advertised. And get some feed back on who is responsible to look after the building in general .
Ground costs , can be expensive. And trust me every 6 months the bill arrives in time .

Not a very good experience buying home from them.

Maintained and kept to the agreement.
Aftercare is also supportive.